I didn’t receive my lot. What should I do?
Delcampe lets you initiate a dispute if you don’t receive your lot after paying the seller.
When you initiate a dispute you will be in direct contact with the seller.
The Delcampe Team will only be informed of the dispute and of your need for assistance if you request mediation.
The seller agrees to send you the lot within 14 days of receiving payment.
If this doesn’t happen, please contact the seller.
If, however, your seller doesn’t meet their obligations under the contract, you are entitled to initiate a dispute.
To open a dispute
- Go to the page "Open a dispute"
- Select buyer status
- Enter the item number (without spaces and no # sign prefix)
- Select "Item paid for but not received" as the subject of the dispute
- Enter a short explanation
- Click on "Open a dispute"
If your seller doesn’t answer you or you receive an answer but can’t reach an agreement, you can ask Delcampe to intervene via the "Request mediation" button. The button will either appear after two exchanges or after 14 days if there is no answer from your seller.
A dispute can be opened minimum 7 days and maximum 90 days after the close of the sale.