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This article covers the following topics: Why are there purchase limits? Is it possible to remove the limits? Why are there purchase limits? The limits are intended to protect you personally and to protect our sellers. In addition, purchase limits enable us to reduce the risk of unpaid items. The limits are not intended to penalise you and are no

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If you have marked a payment as sent by mistake, the transaction is to be found under the "Awaiting shipment” tab of your purchase tracking and the icon "payment sent" is checked. To restore the situation: Go to “My purchase tracking: Awaiting shipment" Select the transaction and click on the "payment sent” icon The transaction then returns

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If you erroneously marked an item “received”, the transaction will show up under the sales tracking “Received” tab and the “Item received” icon is checked. To rectify this situation: Go to “My purchases > Received” Select the transaction and click on the “Item received” iconThe transaction will move back under the “Awaiting Shipment” tab. C

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If you face difficulties with your seller, you can initiate a dispute. This functionality enables members to resolve their misunderstandings and provides them with an opportunity to express their point of view. When you initiate a dispute, you will be in direct contact with the seller. The Delcampe Team will only be informed of the dispute and of y

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Sellers can set up their account to allow buyers to pay without waiting for a payment request.However, some sellers prefer to send their payment requests. This article covers the following two cases: My seller allows me to pay without a payment request My seller does not allow me to pay and did not send me a payment request My seller allows me

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Sellers can configure their account to enable buyers to pay them without waiting for a payment request. However, some sellers prefer to send their payment requests. This article covers the following two cases: My seller allows me to pay without a payment request My seller does not allow me to pay and has not sent me a payment request My seller

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Delcampe lets you initiate a dispute if you don’t receive your lot after paying the seller.When you initiate a dispute you will be in direct contact with the seller.The Delcampe Team will only be informed of the dispute and of your need for assistance if you request mediation.   The seller agrees to send you the lot within 14 days of receiving paym

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Delcampe provides the option of initiating a dispute if the lot you receive doesn’t match its description. When you open a dispute, you will be in direct contact with your seller. The Delcampe Team will only be informed of the dispute and that you need help if you request mediation. To open a dispute: Go to the mediation centre Select buyer sta

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Delcampe lets you initiate a dispute if you receive a feedback which you believe is unjustified. When you open a dispute, you will be in direct contact with your seller. The Delcampe Team will only be informed of the dispute and that you need help if you request mediation. To open a dispute: Go to the mediation centre Select buyer status Enter

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This article covers the following topics: My seller’s account is suspended. My payment has not been sent My seller’s account is suspended. My payment has been sent My seller’s account is closed. My payment has not been sent My seller’s account is closed. My payment has been sent   My seller’s account is suspended. My payment has not been sent P

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When you put a seller on the blacklist, you will no longer see the items they put up for sale. There are several options open to you: Via a search or category page Via an item page Via the “My blacklists: sellers" page   Via a search or category page   Click on "More" below the sales box then enter "Hide this seller's items” via the scrolling m

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The Delcampe website offers you a direct access to collectables from all over the world. You will sometimes notice descriptions of items in a different language than yours. This is why an automatic translator is available on the website pages. In addition, you may need to communicate with your seller in a language other than your own. This article

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This article covers the following topics: Cancel a bid placed on an ongoing auction Cancel your purchase for a fixed-price sale or a completed auction Cancel a bid placed on an ongoing auction If the conditions below are met, go to "The conditions are met". Otherwise go to"At least one of the conditions has not been met".   Conditions The bid wa

Users who found it helpful: 66 of 122 Read the article
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