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Buyer not getting full returned refund

  • wycombe1
    wycombe1 100% (86918x)
    premium

    1913 messaggi

    Regno Unito

    I had to refund a buyer who purchased and paid for an item that had errors in the listing - wrong image with description.

    They were most annoyed that they did not receive back the amount they paid even though I refunded their payment in full. Is there a reason for this or does Delcampe Pay (Mango Pay) take a slice of any refunds made. I am annoyed that I got the blame for the buyer not getting back what they paid even though I refunded in full.
  • @cecilia
    Amministratore
    @cecilia

    720 messaggi

    Belgio

    I had to refund a buyer who purchased and paid for an item that had errors in the listing - wrong image with description.

    They were most annoyed that they did not receive back the amount they paid even though I refunded their payment in full. Is there a reason for this or does Delcampe Pay (Mango Pay) take a slice of any refunds made. I am annoyed that I got the blame for the buyer not getting back what they paid even though I refunded in full.
    Hello "wycombe1",

    Could you contact our customer service with the buyer nickname and the relevant sale? We will be able to make some verifications.Here is the link to our contact form: Link (https)

    Many thanks in advance.

    Kind regards,
    The Delcampe Team
  • wycombe1
    wycombe1 100% (86918x)
    premium

    1913 messaggi

    Regno Unito

    Thanks you Cecilia.

    Details sent (but addressed in error to Miranda - my apologies!)

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