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Buyer not getting full returned refund

  • wycombe1
    wycombe1 100% (85089x)
    premium

    1890 messages

    Royaume-Uni

    I had to refund a buyer who purchased and paid for an item that had errors in the listing - wrong image with description.

    They were most annoyed that they did not receive back the amount they paid even though I refunded their payment in full. Is there a reason for this or does Delcampe Pay (Mango Pay) take a slice of any refunds made. I am annoyed that I got the blame for the buyer not getting back what they paid even though I refunded in full.
  • @cecilia
    Administrateur
    @cecilia

    700 messages

    Belgique

    I had to refund a buyer who purchased and paid for an item that had errors in the listing - wrong image with description.

    They were most annoyed that they did not receive back the amount they paid even though I refunded their payment in full. Is there a reason for this or does Delcampe Pay (Mango Pay) take a slice of any refunds made. I am annoyed that I got the blame for the buyer not getting back what they paid even though I refunded in full.
    • Posté le 22 janv. 2024 à 17:48
    • #1664789
    Hello "wycombe1",

    Could you contact our customer service with the buyer nickname and the relevant sale? We will be able to make some verifications.Here is the link to our contact form: Lien (https)

    Many thanks in advance.

    Kind regards,
    The Delcampe Team
  • wycombe1
    wycombe1 100% (85089x)
    premium

    1890 messages

    Royaume-Uni

    Thanks you Cecilia.

    Details sent (but addressed in error to Miranda - my apologies!)

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