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no issued invoice yet

  • merlion
    merlion 100% (45334x)
    PRO premium

    162 mensajes

    Hungría

    Hi Admins and Members,

    September 1st has passed, and there is still no invoice issued for the store subscriptions. I wonder why? :)
  • @miranda
    Administrador
    @miranda

    516 mensajes

    Bélgica

    Hello Merlion,

    Renewals of the Store subscriptions do not take place on September 1 but on September 12th.
    You can find this information in your Subscriptions and Services page Vinculo (https)

    Kind regards,
    Miranda
  • baifeiyun1
    baifeiyun1 100% (15749x)
    standard

    19 mensajes

    China

    Hello Merlion,

    Renewals of the Store subscriptions do not take place on September 1 but on September 12th.
    You can find this information in your Subscriptions and Services page Vinculo (https)

    Kind regards,
    Miranda
    HI:
    I would like to midify the store subscription.But it could not.Why.
    board
  • @cecilia
    Administrador
    @cecilia

    700 mensajes

    Bélgica

    HI:
    I would like to midify the store subscription.But it could not.Why.
    Hello "baifeiyun1",

    Please contact us via the contact form: Vinculo (https)

    Thank you in advance.

    Kind regards
    Cecilia
  • merlion
    merlion 100% (45334x)
    PRO premium

    162 mensajes

    Hungría

    HI:
    I would like to midify the store subscription.But it could not.Why.
    Hello Miranda,
    Thank you very much for letting me know about it.

    Best regards,
    Merlion
  • merlion
    merlion 100% (45334x)
    PRO premium

    162 mensajes

    Hungría

    Hi Admins and Members,

    September 1st has passed, and there is still no invoice issued for the store subscriptions. I wonder why? :)
    Hello Miranda,
    Thank you very much for letting me know about it.

    Best regards,
    Merlion
  • stevehillstamps
    stevehillstamps 100% (14522x)
    PRO standard

    223 mensajes

    Reino Unido

    Have items started to be closed yet due to the shop limits, and if not when will that occur?

    I see that a million stamp lots have disappeared overnight, but this does not seem as bad as what I was expecting.
  • @cecilia
    Administrador
    @cecilia

    700 mensajes

    Bélgica

    Have items started to be closed yet due to the shop limits, and if not when will that occur?

    I see that a million stamp lots have disappeared overnight, but this does not seem as bad as what I was expecting.
    Hello Steve,

    Our IT team is working on this. The sales are closing progressively, but given the number of closed sales, some may still appear in the search engine.

    Kind regards,
    Cecilia
  • moonstone
    moonstone 100% (54011x)
    advanced

    1015 mensajes

    Reino Unido

    Have items started to be closed yet due to the shop limits, and if not when will that occur?

    I see that a million stamp lots have disappeared overnight, but this does not seem as bad as what I was expecting.
    Down about 10 million from a few days ago, but that may be sellers closing stores or parts of, to avoid paying charges, rather than Delcampe doing anything so far
  • hoatzinstamps
    hoatzinstamps 100% (126789x)
    PRO advanced

    1114 mensajes

    Reino Unido

    Hello Merlion,

    Renewals of the Store subscriptions do not take place on September 1 but on September 12th.
    You can find this information in your Subscriptions and Services page Vinculo (https)

    Kind regards,
    Miranda
    Miranda,

    I can see that the Store subscription has been taken from my MangoPay account on the 12th September but where is the advice / invoice?

    Alan Catherall
    [Hoatzinstamps]
  • martinezsmith
    martinezsmith 100% (40739x)
    PRO advanced

    52 mensajes

    España

    When can we expect invoices from Delcampe, for the store subscription fee?
    Thanks
  • @marion
    Administrador
    @marion

    578 mensajes

    Bélgica

    Hello,

    Your invoice will be available within 5 working days of the month following your payment.

    Have a nice day!

    Kind regards,

    Marion - Delcampe Customer Service
  • martinezsmith
    martinezsmith 100% (40739x)
    PRO advanced

    52 mensajes

    España

    Hello,

    Your invoice will be available within 5 working days of the month following your payment.

    Have a nice day!

    Kind regards,

    Marion - Delcampe Customer Service
    Many thanks for your reply!

    Hoping you also have a great day!
  • martinezsmith
    martinezsmith 100% (40739x)
    PRO advanced

    52 mensajes

    España

    We have already completed the payment for the second month of our store subscription, but I’m unable to locate the invoice for last month.

    @Marion, on September 19th, you mentioned: "Your invoice will be available within 5 working days of the month following your payment."

    However, the most recent invoice I can find from Delcampe is from Wednesday, May 1, 2024.

    Am I overlooking something? There is no invoice visible in the payment control panel, and I’m preparing to file my taxes soon. It is crucial for me to declare the payments I make to European partners.

    I would really appreciate your assistance in resolving this matter promptly.
  • sammlerkalle
    sammlerkalle 100% (12551x)
    PRO free

    873 mensajes

    Alemania

    We have already completed the payment for the second month of our store subscription, but I’m unable to locate the invoice for last month.

    @Marion, on September 19th, you mentioned: "Your invoice will be available within 5 working days of the month following your payment."

    However, the most recent invoice I can find from Delcampe is from Wednesday, May 1, 2024.

    Am I overlooking something? There is no invoice visible in the payment control panel, and I’m preparing to file my taxes soon. It is crucial for me to declare the payments I make to European partners.

    I would really appreciate your assistance in resolving this matter promptly.
    This is very confusing on the page. Normally you would assume that the invoice is under "Fees history" or "Fee invoices". But strangely enough, it is not. Instead, you have to look for the relevant payment in the "Payment History" list. You will then find the invoice there. I hope that this will be made clearer at some point.
  • martinezsmith
    martinezsmith 100% (40739x)
    PRO advanced

    52 mensajes

    España

    This is very confusing on the page. Normally you would assume that the invoice is under "Fees history" or "Fee invoices". But strangely enough, it is not. Instead, you have to look for the relevant payment in the "Payment History" list. You will then find the invoice there. I hope that this will be made clearer at some point.
    @sammlerkalle, many thanks for your help! I found it!!!

    I filtered by "Subscriptions and Services" on the Payment History link, and there it was.

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