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no issued invoice yet

merlion 100% (45834x)

162 messaggi

Ungheria
Hi Admins and Members,

September 1st has passed, and there is still no invoice issued for the store subscriptions. I wonder why?
- Creato 2 set 2024 a 04:41 (#1791153)
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Amministratore

@miranda

525 messaggi

Belgio
Hello Merlion,

Renewals of the Store subscriptions do not take place on September 1 but on September 12th.
You can find this information in your Subscriptions and Services page Link (https)

Kind regards,
Miranda
- Creato 2 set 2024 a 10:14 (#1791279)
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baifeiyun1 100% (16146x)

28 messaggi

Cina
@miranda

Hello Merlion,

Renewals of the Store subscriptions do not take place on September 1 but on September 12th.
You can find this information in your Subscriptions and Services page Link (https)

Kind regards,
Miranda

Creato 2 set 2024 a 10:14

#1791279
HI:
I would like to midify the store subscription.But it could not.Why.
- Creato 11 set 2024 a 03:37 (#1795152)
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Amministratore

@cecilia

720 messaggi

Belgio
baifeiyun1

HI:
I would like to midify the store subscription.But it could not.Why.

Creato 11 set 2024 a 03:37

#1795152
Hello "baifeiyun1",

Please contact us via the contact form: Link (https)

Thank you in advance.

Kind regards
Cecilia
- Creato 11 set 2024 a 03:50 (#1795164)
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merlion 100% (45834x)

162 messaggi

Ungheria
baifeiyun1

HI:
I would like to midify the store subscription.But it could not.Why.

Creato 11 set 2024 a 03:37

#1795152
Hello Miranda,
Thank you very much for letting me know about it.

Best regards,
Merlion
- Creato 11 set 2024 a 04:20 (#1795185)
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merlion 100% (45834x)

162 messaggi

Ungheria
merlion

Hi Admins and Members,

September 1st has passed, and there is still no invoice issued for the store subscriptions. I wonder why?

Creato 2 set 2024 a 04:41

#1791153
Hello Miranda,
Thank you very much for letting me know about it.

Best regards,
Merlion
- Creato 11 set 2024 a 04:21 (#1795188)
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stevehillstamps 100% (14575x)

223 messaggi

Regno Unito
Have items started to be closed yet due to the shop limits, and if not when will that occur?

I see that a million stamp lots have disappeared overnight, but this does not seem as bad as what I was expecting.
- Creato 12 set 2024 a 05:11 (#1795776)
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Amministratore

@cecilia

720 messaggi

Belgio
stevehillstamps

Have items started to be closed yet due to the shop limits, and if not when will that occur?

I see that a million stamp lots have disappeared overnight, but this does not seem as bad as what I was expecting.

Creato 12 set 2024 a 05:11

#1795776
Hello Steve,

Our IT team is working on this. The sales are closing progressively, but given the number of closed sales, some may still appear in the search engine.

Kind regards,
Cecilia
- Creato 12 set 2024 a 07:35 (#1795836)
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moonstone 100% (54734x)

1023 messaggi

Regno Unito
stevehillstamps

Have items started to be closed yet due to the shop limits, and if not when will that occur?

I see that a million stamp lots have disappeared overnight, but this does not seem as bad as what I was expecting.

Creato 12 set 2024 a 05:11

#1795776
Down about 10 million from a few days ago, but that may be sellers closing stores or parts of, to avoid paying charges, rather than Delcampe doing anything so far
- Creato 12 set 2024 a 10:54 (#1795935)
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hoatzinstamps 100% (128812x)

1114 messaggi

Regno Unito
@miranda

Hello Merlion,

Renewals of the Store subscriptions do not take place on September 1 but on September 12th.
You can find this information in your Subscriptions and Services page Link (https)

Kind regards,
Miranda

Creato 2 set 2024 a 10:14

#1791279
Miranda,

I can see that the Store subscription has been taken from my MangoPay account on the 12th September but where is the advice / invoice?

Alan Catherall
[Hoatzinstamps]
- Creato 15 set 2024 a 12:56 (#1797108)
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martinezsmith 100% (41916x)

61 messaggi

Spagna
When can we expect invoices from Delcampe, for the store subscription fee?
Thanks
- Creato 18 set 2024 a 03:05 (#1798020)
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Amministratore

@marion

587 messaggi

Belgio
Hello,

Your invoice will be available within 5 working days of the month following your payment.

Have a nice day!

Kind regards,

Marion - Delcampe Customer Service
- Creato 19 set 2024 a 08:04 (#1798782)
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martinezsmith 100% (41916x)

61 messaggi

Spagna
@marion

Hello,

Your invoice will be available within 5 working days of the month following your payment.

Have a nice day!

Kind regards,

Marion - Delcampe Customer Service

Creato 19 set 2024 a 08:04

#1798782
Many thanks for your reply!

Hoping you also have a great day!
- Creato 20 set 2024 a 02:30 (#1799052)
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martinezsmith 100% (41916x)

61 messaggi

Spagna
We have already completed the payment for the second month of our store subscription, but I’m unable to locate the invoice for last month.

@Marion, on September 19th, you mentioned: "Your invoice will be available within 5 working days of the month following your payment."

However, the most recent invoice I can find from Delcampe is from Wednesday, May 1, 2024.

Am I overlooking something? There is no invoice visible in the payment control panel, and I’m preparing to file my taxes soon. It is crucial for me to declare the payments I make to European partners.

I would really appreciate your assistance in resolving this matter promptly.
- Creato 14 ott 2024 a 05:25 (#1809399)
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sammlerkalle 100% (12624x)
Conto chiuso

881 messaggi

Germania
martinezsmith

We have already completed the payment for the second month of our store subscription, but I’m unable to locate the invoice for last month.

@Marion, on September 19th, you mentioned: "Your invoice will be available within 5 working days of the month following your payment."

However, the most recent invoice I can find from Delcampe is from Wednesday, May 1, 2024.

Am I overlooking something? There is no invoice visible in the payment control panel, and I’m preparing to file my taxes soon. It is crucial for me to declare the payments I make to European partners.

I would really appreciate your assistance in resolving this matter promptly.

Creato 14 ott 2024 a 05:25

#1809399
This is very confusing on the page. Normally you would assume that the invoice is under "Fees history" or "Fee invoices". But strangely enough, it is not. Instead, you have to look for the relevant payment in the "Payment History" list. You will then find the invoice there. I hope that this will be made clearer at some point.
- Creato 14 ott 2024 a 06:03 (#1809438)
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martinezsmith 100% (41916x)

61 messaggi

Spagna
sammlerkalle

This is very confusing on the page. Normally you would assume that the invoice is under "Fees history" or "Fee invoices". But strangely enough, it is not. Instead, you have to look for the relevant payment in the "Payment History" list. You will then find the invoice there. I hope that this will be made clearer at some point.

Creato 14 ott 2024 a 06:03

#1809438
@sammlerkalle, many thanks for your help! I found it!!!

I filtered by "Subscriptions and Services" on the Payment History link, and there it was.
- Creato 14 ott 2024 a 06:10 (#1809444)
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