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Negative item values when accepting a grouped offer

  • stevehillstamps
    stevehillstamps 100% (14576x)
    PRO standard

    223 mensajes

    Reino Unido

    It keeps getting better. I received a grouped offer for 15 items which showed I would recieve £2.59 on goods I was selling for £3.23 (excluding buyer fees). It was a resonable 20% disocunt so I accepted.

    The goods have arrived in my seller tab, but the values are incorrect. See Screenshot. First I am now receiving £2.64, Second a number of the sales item costs are now have negative seller costs.

    If I cannot find one of these items, and I partially refund them does the seller now give me money?

    Ticket opened, lets see what comes back
    board
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Suecia

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • mjocovers
    mjocovers 100% (30466x)
    standard

    467 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    If they've adapted the previous grouped invoice system, then 20% would have been deducted from each individual item, which for low value items would lead to a negative seller balance after fees for that item. The discrepancy in invoice total may be due to Delcampe rounding fractions when calculating their per item fee, but that's purely a guess? We won't know the reason until Delcampe responds.

    It seems that the new system was not thoroughly tested before launch, confusing, and adversely affecting, both buyers and sellers.
  • stevehillstamps
    stevehillstamps 100% (14576x)
    PRO standard

    223 mensajes

    Reino Unido

    Not a clue, total looks as though it is okish, so the buyer has received the invoice.

    The prices of the individuaI items are all over the price.

    I think some stamps have actually increased their selling price. I think the one sold at £1.32 seller price was listed at £0.76 (thats down from £0.99 before the fee increase, as I've discounted all my sales).

    Others have been discounted so much their price is negative. Really weird!
  • stevehillstamps
    stevehillstamps 100% (14576x)
    PRO standard

    223 mensajes

    Reino Unido

    If they've adapted the previous grouped invoice system, then 20% would have been deducted from each individual item, which for low value items would lead to a negative seller balance after fees for that item. The discrepancy in invoice total may be due to Delcampe rounding fractions when calculating their per item fee, but that's purely a guess? We won't know the reason until Delcampe responds.

    It seems that the new system was not thoroughly tested before launch, confusing, and adversely affecting, both buyers and sellers.
    The percentage I received was on my sales price, not on the buyer price. I checked it using the old and new totals and seemed correct.

    On a 10p item (my new minimum price), the buyer needs to pay 38p total. for that to be reduced to a -5p item it would need a 44% discount on the buyers side. I'd never accept that discount (my max is 20%).

    Another funny thing, I can see is that to get to a 21p price they are also charging a -1p FVF, so they are only getting a 26p for those items, less than the item charge!

    As you say though, lets wait for their response.
  • stevehillstamps
    stevehillstamps 100% (14576x)
    PRO standard

    223 mensajes

    Reino Unido

    Reply from support :

    That's odd... I've reported the negative amounts to our IT department;
    Will keep you posted.
  • stevehillstamps
    stevehillstamps 100% (14576x)
    PRO standard

    223 mensajes

    Reino Unido

    Just recieved the following from support.

    We have fixed the issue.
    No lower offer can turn into a negative price.

    Sorry for the inconvenience caused.

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