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Negative item values when accepting a grouped offer

  • stevehillstamps
    stevehillstamps 100% (14575x)
    PRO standard

    223 messaggi

    Regno Unito

    It keeps getting better. I received a grouped offer for 15 items which showed I would recieve £2.59 on goods I was selling for £3.23 (excluding buyer fees). It was a resonable 20% disocunt so I accepted.

    The goods have arrived in my seller tab, but the values are incorrect. See Screenshot. First I am now receiving £2.64, Second a number of the sales item costs are now have negative seller costs.

    If I cannot find one of these items, and I partially refund them does the seller now give me money?

    Ticket opened, lets see what comes back
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  • Account eliminato
    Account eliminato

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    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • mjocovers
    mjocovers 100% (30463x)
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    467 messaggi

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    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    If they've adapted the previous grouped invoice system, then 20% would have been deducted from each individual item, which for low value items would lead to a negative seller balance after fees for that item. The discrepancy in invoice total may be due to Delcampe rounding fractions when calculating their per item fee, but that's purely a guess? We won't know the reason until Delcampe responds.

    It seems that the new system was not thoroughly tested before launch, confusing, and adversely affecting, both buyers and sellers.
  • stevehillstamps
    stevehillstamps 100% (14575x)
    PRO standard

    223 messaggi

    Regno Unito

    Not a clue, total looks as though it is okish, so the buyer has received the invoice.

    The prices of the individuaI items are all over the price.

    I think some stamps have actually increased their selling price. I think the one sold at £1.32 seller price was listed at £0.76 (thats down from £0.99 before the fee increase, as I've discounted all my sales).

    Others have been discounted so much their price is negative. Really weird!
  • stevehillstamps
    stevehillstamps 100% (14575x)
    PRO standard

    223 messaggi

    Regno Unito

    If they've adapted the previous grouped invoice system, then 20% would have been deducted from each individual item, which for low value items would lead to a negative seller balance after fees for that item. The discrepancy in invoice total may be due to Delcampe rounding fractions when calculating their per item fee, but that's purely a guess? We won't know the reason until Delcampe responds.

    It seems that the new system was not thoroughly tested before launch, confusing, and adversely affecting, both buyers and sellers.
    The percentage I received was on my sales price, not on the buyer price. I checked it using the old and new totals and seemed correct.

    On a 10p item (my new minimum price), the buyer needs to pay 38p total. for that to be reduced to a -5p item it would need a 44% discount on the buyers side. I'd never accept that discount (my max is 20%).

    Another funny thing, I can see is that to get to a 21p price they are also charging a -1p FVF, so they are only getting a 26p for those items, less than the item charge!

    As you say though, lets wait for their response.
  • stevehillstamps
    stevehillstamps 100% (14575x)
    PRO standard

    223 messaggi

    Regno Unito

    Reply from support :

    That's odd... I've reported the negative amounts to our IT department;
    Will keep you posted.
  • stevehillstamps
    stevehillstamps 100% (14575x)
    PRO standard

    223 messaggi

    Regno Unito

    Just recieved the following from support.

    We have fixed the issue.
    No lower offer can turn into a negative price.

    Sorry for the inconvenience caused.

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