Sebastian Delcampe presents the future of Delcampe!

Another money grab. I am not interested in Delcampe filling their pockets at my expense.
There are plenty of sites with reasonable rates.

If things go through unchanged EUR 49.95 a month.

Being just over the threshold (as I am at 10,000) makes no sense unless you are growing the shop. You unlikely to get EUR 30 a month from those extra 768 listings I see on your store unless you are doing a lot better than me for sales throughput.

Im awaiting the full announcement with actual values for the 'buyers' fees then i'll decide what to do.

I could list a lot more to compensate for the fees (probably having to double the size of the store to make being in the next tier worthwhile)

I could close or transfer some items (more expensive ones that will support an insertion fee on the other site) to other sites to keep under the threshold and change my listing practices here to keep under the limit. This is likely the opposite affect from what they want (or maybe not as I sell a large number of lower value items).

Rund 50 Euro. Jeden Monat. Herzlichen Glückwunsch. (Screenshot found in the german forum)

Sorry. Now in english:

Around 50 euros. Every month. Congratulations. (Screenshot found in the German forum)

Thanks very much. It looks like I will limit my items to under 100000. 20.euros is better than 50 euros, however it still
seems unjustified.

Delcampe are following the eBay shop format but with a much bigger listing allowance in each section.

if prices stack up against the eBay ones competitively most will vociferously moan and groan but accept it. Much will depend on whether sales will justify increased fees or not. It should stop the regular dumping of 100's of thousands miscategorised items that some large sellers deposit on the site slowing down the site and rendering the search facility almost inoperable.

The problem is they don't stack up against eBay unless they abolish the per item sales fee which was their previous attempt at removing junk listings (the current FVF is competitive).

Ebay makes switching tiers a benefit (and you have to opt in) once you have a certain amount of listings though due to cheaper insertion fees. There are no cliff edges.

The shop prices are similar to Hipstamp's and with similar volume limits. However, Hipstamp do not include per item sales fees on top of that shop fee as far as I'm aware, so suddenly become a lot more attractive.

These proposed changes give cliff edges (200EUR insertion fee a month for your 1,000,001st item anyone) making switching tiers upwards a negative unless you are planning on significantly passing them quickly. Delcampe are going to find a lot of sellers in the bottom 20% of listings in each tier running down their stock to the top of the previous tier (or quitting in disgust). The number of sales generated by additional listings won't cover the additional costs of staying in that zone unless you expand your listings (and get additional sales resulting from it).

Then we have possible fee rises across the board, but passed on to buyers. The examples being used by Sebastian in the french forum were not final values, but a item fee of EUR0.30 (a 100% increase on current gold+rates) and 10% Final Value Fee (a 30% increase on low volume sellers, with no discounts being allowed any longer for large sellers so a larger rise) would make any buyer of cheaper items run a mile. Also buyers premiums often end up making buyers less likely to buy.

I fear we have a death spiral with less buyers and less items being listed unless Delcampe have some secret sauce I'm unaware of.

That's how I see it too.

Prices shown go up due to added fees => fewer sales
Buyers are charged the fees => deters buyers
An unknown payment platform is forced to intervene => buyers don’t like it (= distrust, they’d rather buy somewhere else)
Buyers can no longer find bank transfers etc. => They try to come to an agreement with the seller (consequence: Delcampe increases the pressure on the sellers until bank etc. finally no longer is possible => buyers leave dissatisfied)

And about the cheap items: They won't disappear. The shop should be free for up to 1000 items and such sellers do not have to pay any sales fees. Of course, this attracts such sellers even more. And if 1000 offers aren't enough because you want to sell cheap 3000 things, an account is registered for the uncle and one for the baby. Because the items are becoming more expensive due to the added fees, even fewer of them are being sold than they are now. But the sellers don't mind because there is no financial risk. So Delcampe is becoming more and more like a scrapyard.

This plan has nothing but downsides with no positives for sellers or buyers.
I have reduced my inventory to under 100000 to keep the potential new fee as low as possible.
There is no reason for me to exceed the 100000 item threshold as the monthly fee becomes too high.

We have all gone through the growing pains of Delcampe....including the 15 cent single item
listing fee...the horrible computer problems and glitches...the VAT and Euro market issues...
the expulsion of USA buyers....and now this add on fee?

Last post was a bit negative, so what would I do? 

I'd keep all fees on the seller's side. buyers need not be involved there at all. If you need to collect fees at the sale to reduce bad debt do so, just provide us with a proper invoice for them at month end.

I'd close all listings older than 10 years or so.  Collectibles sellers need a long tail on their listings to maximise profit, but there should be a limit to avoid cluttering the store.  Start by giving a 3 month warning that items are due to expire unless launched as new (the paid change) or manually reviewed by the seller and sold as a new item. Then continue a monthly email (including any extras which are now at risk of deletion). After 3 months an old item is closed and cannot be relaunched. Then as per the closed item screen it is deleted after a further 3 months.

If we are going to have paid shops for larger sellers I'd include a sweetner within the shop price of a number of free (or discounted) item sales fees on higher tiers.  The total value of the discounts offered should match the increased fees.These become a carrot for sellers to increase their sales rate to offset the additional fee, a benefit for both you and the seller.

I'd also include a Relationship Manager within the highest tiers. Their role would assist the largest sellers in interacting with delcampe support, but also in giving suggestions to maximise their sales and minimise the impact a large store can have on the wider delcampe community (e.g. poor listings and categories from API listings). An annual review of each large account might achieve this.

This then leads to the following example using your shop costs

Good news, everyone has a stage 1 shop that can hold 1000 items.
 A stage 2 shop comes with all the current Club gold+ benefits and up to a 10,000 items and is priced the same as Club +.
A stage 3 shop comes with all current Club gold+ benefits, up to 100,000 items and includes a 10% discount on 1000 item sales fixed fees a month. 
A stage 4 shop comes with all current Club gold+ benefits,   up to 1,000,000 items and includes a 10% discount on 3000 item sales fixed fees a month. It also includes a named relationship manager within delcampe to assist you.
A stage 5 shop comes with all current Club gold+ benefits unlimited listings and  includes a 10% discount on 16000 item sales fixed fees a month. It also includes a named relationship manager within delcampe to assist you.

Finally if you are having to increase fixed fees on items to offset the cost of making mangopay free I'd reconsider not having a fixed fee for each transaction. I'd far rather have a 30p transaction charge and a 14p item charge than a 30p item charge by itself. A higher item charge increases item prices and discourages buyers from buying additional items.  Try and keep charges where you have costs and we will work with you to minimise them though promoting additional sales within a single order.

I do not want to be negative.I am just stating some facts. Steve your suggestion sounds very complicated. I agree that buyers should not be involved in this at all. I will give my opinion as to my numbers projected for this year with new charges...
Gold Club €69. /2nd tier fee 239.40€ /.15 per item fee 1424.€ Total annual fee, not including commissions...1424.€
My opinion is the .15cent per item fee is way too high and should be removed. Many buyers want lower priced items for their collections. This fee forces sellers to inflate their prices to cover the .15 fee.
The next problem I see is the tier level over 100000 items. I don't think there are more than 3 or 4 sellers on this site
with more than 100000 listings,I may be wrong. The point is who wants to exceed 100K if the charge goes from 19.95€
to 49.95€ per month? I just lowered my listings by 700 items to bring me down to a reasonable rate.
The last issue is the Gold Club. Why keep it?
Lets see what comes from all this. I hope Sebastian will cover these concerns, hopefully in English.
As Bob Dylan said "You don't need a weatherman to know which way the wind blows"

I find it interesting that Delcampe has not mentioned these changes on the German and Italian forums.
The French forum is not very receptive. Why does Delcampe ask for our responses before they tell us what we need?

Hi - do you know if the English explanation appeared yet ? I cannot find anything. Cheers in advance !

Greetings to all.
Do I understand correctly that those who cannot use Pay Pal and Mangopay will no longer be able to trade on delcampo after 18.03, and their accounts will be blocked?

Thanks for the answer.

Nothing as yet!

Meanwhile the Q&A is available here.

Vinculo (https)

It's in French only with no subtitles (in french or automated translation) so no use if you dont speak French.

Hi, thanks...sigh !

I guess Sebastian doesn't care about the English speaking members. I find it very insulting that he
only addresses the French speaking members. I would appreciate an English discussion to understand
what he wants to implement. Very strange way of running a business.

Subtitles (and Automated translation) is now available on the video (link again below)

Vinculo (https)

I'll give Delcampe the benefit of the doubt on this. It may well be due to this being a 'live' youtube broadcast, and therefore the issue is on youtubes side.

Still watching the video here, but thought I'd share 2 screenshots without comment of the confirmed price structure and months they are aiming for in the rollout.

April/May - Buyer Fees at checkout confirmed as EUR0.30 per item, with an addional 10% FVF.

May/June - Store Fees are as previously described for number of items. They mentioned that there will be a discount for professional sellers on these fees - that looks to be around 20% from the example given in italics.
They have also added Store Plus fees (the replacement for club plus gold - but looks to be double the cost EUR9.95 a month) and a new API access fee (at EUR19.95 a month).

What could Store plus be? Is this for so-called "special service...)" in addition to the shop fees based on the number of items?

Absolutely, it's very disappointing. All it needs - I'd expect - is one page of A4 in English (and other relevant languages) saying what is changing and when.

If we do not get clarity soon all my stuff (modest as it is) will be going elsewhere.

In the video he said it has all the current benefits of Club + Gold, and said nothing further was planned to be added immediately.

This isn't strictly true as elsewhere he said that the buyer fees will no longer be subject to any discounts. The main benefit for me (and my buyers) was the reduction of the per item charge from GBP 0.22 to 0.14. which made my subscription of GBP46.66 worthwhile.

Without that the value to me decreases significantly. Do I want to pay GBP100 a year for access to the personal reference and multiple changes facility?

I've run the numbers for my store on last years sales and unless I'm missing something total fees due to Delcampe on my sales (both buyer and seller) will increase over 120% from what I paid last year if I make no changes.

I invite you all to check for your store to see if it has a similar result (apply a custom view to your 'My Selling Stats' page from 1/1/23 to 31/12/23 to get your yearly number of items and total sales).

I sell a large number of low value stamps and that probably skews these results, but I'm going to have to make significant changes to my listings policy to make selling here work (If I can at all, it may simply be better to move elsewhere)

For me there are 80,000 items that I can offer. I use the API and need personal reference numbers to be able to find the items quickly. Now I'll calculate that for, for example, 300 sales at 3 euros each per month (German fees).

Until now:
Club membership: around 4 euros per month
Sales fees (fixed portion): 300 x 0.15 euros = 45 euros
Sales fees (variable share): 5.2% of 900 euros = 46.80 euros
-------------------------------------------------- -------------------------------------------------- ---------
Total per month: 95.80 euros (approx. 11%)

New:
Shop fee: 19.95 euros per month
Shop-Plus (due to reference number): 9.95 euros per month
API fee: 19.95 euros per month
Sales fees (fixed portion): 300 x 0.30 euros = 90 euros
Sales fees (variable share): 10% of 900 euros = 90 euros
-------------------------------------------------- -------------------------------------------------- ---
Total per month: 229.85 euros (approx. 25%)

That's an increase of about 140%. Respect! This does not even take into account current discounts, which will probably be eliminated.

In addition, the sales prices increase because the sales fees are added to the price visible in the shop. This means that there are fewer sales, which further reduces income.

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