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Sebastian Delcampe presents the future of Delcampe!

  • hoatzinstamps
    hoatzinstamps 100% (127451x)
    PRO advanced

    1114 mensajes

    Reino Unido

    Its even worse than that, the FVF is still there. It is 10% (up from the current 7%) under the new model, with no volume discount (not that I have ever got there). This is to be paid by the buyer.

    My guess is that are attempting to move the fees to the buyer to try and disguise the fee increase. It's been working as I've had pushback on the forums saying I cant compare Delcampes take under the old fee structure to the new one. I can, and Delcampe are increasing their take on our sales massively, even taking into account the fee reduction due to Mangopay becoming 'free'.
    So the only winner here would be Delcampe.
    Even if I lowered my prices to compensate in some way for these changes I don't think buyers would accept it. And it wouldn't take them long to forget it too.

    They could end up paying more in fees to Delcampe than for the items and then (EU customers) having to pay import VAT on top of that! At least the fees being charged by Delcampe would be transparent!
    Doesn't seem very smart marketing in my opinion.

    I think they still having teething problems with Mango - I don't always receive the payment advices.

    Goodness knows what technical issues these proposed changes will bring!

    And what if the number of listings goes above the threshold levels during the month but are below them at the end of the month. Help.

    Alan catherall
    [Hoatzinstamps]
  • sammlerkalle
    sammlerkalle 100% (12583x)
    PRO advanced

    876 mensajes

    Alemania

    So the only winner here would be Delcampe.
    Even if I lowered my prices to compensate in some way for these changes I don't think buyers would accept it. And it wouldn't take them long to forget it too.

    They could end up paying more in fees to Delcampe than for the items and then (EU customers) having to pay import VAT on top of that! At least the fees being charged by Delcampe would be transparent!
    Doesn't seem very smart marketing in my opinion.

    I think they still having teething problems with Mango - I don't always receive the payment advices.

    Goodness knows what technical issues these proposed changes will bring!

    And what if the number of listings goes above the threshold levels during the month but are below them at the end of the month. Help.

    Alan catherall
    [Hoatzinstamps]
    It's easy to calculate what Delcampe earns more. Let's take an example of a seller who offers 20,000 items and has 400 sales at 2 euros each in a month. I'm rounding a bit now so that I don't have forever long decimal numbers.

    Before (German fees):
    from the seller
    6.5% = 52 euros
    Fix (18 cents) = 72 euros
    Total income Delcampe: 124 euros.

    New
    from the buyer
    10% = 80 euros
    Fix (30 cents) = 120 euros
    from the seller
    Shop: 20 euros
    Total revenue Delcampe; 220 euros
    (mind you from 800 euros, that's more than a quarter, that's what eBay dreams of)

    There may be discounts, but that is the case in both cases (before and after) and the ratio remains the same. Also, I didn't take Club and Api into account. This will also be more expensive, instead of 4 euros it will now be an additional 10 or 30 euros from the seller. This makes the increase even more drastic (in the case above: old 128 euros, new up to 250 euros).

    Now Delcampe has to pay fees to Mangopay and these are not just 5 cents per sale. That is also a reason for the increase. So the fees are increased in order to be able to advertise that Mangopay is supposedly free. And yet a good part of the increase will also remain in Delcampe's pocket. But I doubt whether that will be enough to offset the expected declines in supply and, above all, purchases. If a lot of customers actually leave when they are told that they will now have to pay the fees in addition to the purchase price, the next fee increase will probably come in a year or two.
  • hoatzinstamps
    hoatzinstamps 100% (127451x)
    PRO advanced

    1114 mensajes

    Reino Unido

    It's easy to calculate what Delcampe earns more. Let's take an example of a seller who offers 20,000 items and has 400 sales at 2 euros each in a month. I'm rounding a bit now so that I don't have forever long decimal numbers.

    Before (German fees):
    from the seller
    6.5% = 52 euros
    Fix (18 cents) = 72 euros
    Total income Delcampe: 124 euros.

    New
    from the buyer
    10% = 80 euros
    Fix (30 cents) = 120 euros
    from the seller
    Shop: 20 euros
    Total revenue Delcampe; 220 euros
    (mind you from 800 euros, that's more than a quarter, that's what eBay dreams of)

    There may be discounts, but that is the case in both cases (before and after) and the ratio remains the same. Also, I didn't take Club and Api into account. This will also be more expensive, instead of 4 euros it will now be an additional 10 or 30 euros from the seller. This makes the increase even more drastic (in the case above: old 128 euros, new up to 250 euros).

    Now Delcampe has to pay fees to Mangopay and these are not just 5 cents per sale. That is also a reason for the increase. So the fees are increased in order to be able to advertise that Mangopay is supposedly free. And yet a good part of the increase will also remain in Delcampe's pocket. But I doubt whether that will be enough to offset the expected declines in supply and, above all, purchases. If a lot of customers actually leave when they are told that they will now have to pay the fees in addition to the purchase price, the next fee increase will probably come in a year or two.
    Thank you for taking the time to explain the Delcampe revenue scenario for me.

    The increase in fees proposed by Delcampe is clearly going to impact sales volumes dramatically.
    I just can't imagine the majority of my customers paying a 10% fee on top of a per item fee. [EU customers only - plus an import VAT fee on which Delcampe also collects admin fees.]

    They are strangling the goose. The image for Delcampe will be so poor, impact the site's reputation and negatively impact the number of visitors to the site as word gets around.

    Alan Catherall
    [Hoatzinstamps]
  • sammlerkalle
    sammlerkalle 100% (12583x)
    PRO advanced

    876 mensajes

    Alemania

    Additional question to Mr. Delcampe:
    In Germany only a few people have a credit card. And maestro will be phased out step by step since July 23 (see link: Vinculo (https) (in German)). Is it intended to update Mangopay to common systems that are also used in Germany - and if so, when?
  • aok4
    aok4 100% (11218x)
    PRO standard

    499 mensajes

    Bélgica

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    Take care when asking this, my post asking for the same was deleted on the French forum...
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Suecia

    Take care when asking this, my post asking for the same was deleted on the French forum...
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • grahamshanghai
    grahamshanghai 100% (584x)
    free

    40 mensajes

    Reino Unido

    The English Q and A has been scheduled for Thurday 7 March at 3pm Paris Time.

    Vinculo (https)

    You can email questions in advance, and I have sent the following summarising my concerns on here :

    I've run the numbers from the French Q&A on my sales from last year. The total fees due to Delcampe on my sales (both buyer and seller) will increase over 113% if I make no changes. By closing 10% of my sales and losing store plus I can get the fees down to a 47% increase. Do you think this is typical for most sellers and that this is sustainable for us?

    As a lot of professional sellers have pointed out on the forum, having a printable statement (and CSV file) with starting and ending balances (and preferably rolling balances) is required showing all transaction details. The lack of Seller reporting on Mangopay is a significant issue in balancing our accounts (and proof for our accountants/tax authorities) with sales through this channel. All other payment channels provide this (Paypal, ebay Payments) and it is a regulatory requirement in the UK by the FSA for eMoney providers (which Mangopay is registered as here).

    For paypal Sales, will you be (a) sending the seller only the amount due to them, or (b) the total buyer cost and then deducting your fees (both buyer and import fees)? If (a) i see no issues on my side. If (b) this could cause sellers issues as we will need to declare the total buyer cost as a sale, then require an invoice from you for recovery of the buyer and import fees so we can offset this in our tax affairs. The seller will also be paying additional paypal fees on the transaction for the fees that should have nothing to do with us. There are likely to be VAT implications for you as well.

    A lot of the value from Club+ for me was the reduction in insertion fee. This alone offset the annual charge. Will this now reduce the buyer item fee on my lots? If not will it be cost effective for most sellers given the doubling in price?
    Thanks for the 'heads up', this is good to hear, and I will listen to it. However, it would have been much more useful to have a written statement in English of the proposed changes BEFORE the Q&A, so we could understand what is proposed and potentially ask more sensible questions.
  • @cecilia
    Administrador
    @cecilia

    706 mensajes

    Bélgica

    Hello,

    We invite you to ask all your questions to Mr. Sébastien Delcampe during the YouTube live on 7 March.

    If you are unable to attend, you can ask your questions in advance at the email address indicated in the communication sent about the YouTube live on 7 March: Vinculo (https)
    And then, you will have the possibility to watch the replay on YouTube.

    Mr Sébastien Delcampe will do his best to answer all your questions.

    Kind regards,
    Cecilia
  • Picturepostcardsonline
    Picturepostcardsonline 100% (1650x)
    PRO free

    36 mensajes

    Reino Unido

    I've read through the debate on this thread and have realised that I understand very little about percentage changes and what it means to me. I do like Delcampe and have been listing for a few years now and have invested a lot of free time in doing so. The information on upcoming changes I feel have been handled poorly. I've almost managed to get to 18000 items listed now but I need to protect myself. I have taken a decision to list nothing further and start to remove my oldest listing to a different platform. One thing I have learned recently is to spread my sales and not have everything in one basket. I really don't think this is an over reaction as the details are so scarce.
  • sammlerkalle
    sammlerkalle 100% (12583x)
    PRO advanced

    876 mensajes

    Alemania

    Hello,

    We invite you to ask all your questions to Mr. Sébastien Delcampe during the YouTube live on 7 March.

    If you are unable to attend, you can ask your questions in advance at the email address indicated in the communication sent about the YouTube live on 7 March: Vinculo (https)
    And then, you will have the possibility to watch the replay on YouTube.

    Mr Sébastien Delcampe will do his best to answer all your questions.

    Kind regards,
    Cecilia
    When will there finally be advance information in black and white? This refers to detailed information on the website or in an email. The question has been asked here so many times, but remains unanswered to this day. There are no speakers on my PC and the automatically generated subtitles with the "translations" are so bad that a large part of them simply remains incomprehensible. This is of course completely useless, especially in contractual matters. Such a video is absolutely useless. So the question again: When will information finally be available in black and white, of course in all languages?
  • @cecilia
    Administrador
    @cecilia

    706 mensajes

    Bélgica

    When will there finally be advance information in black and white? This refers to detailed information on the website or in an email. The question has been asked here so many times, but remains unanswered to this day. There are no speakers on my PC and the automatically generated subtitles with the "translations" are so bad that a large part of them simply remains incomprehensible. This is of course completely useless, especially in contractual matters. Such a video is absolutely useless. So the question again: When will information finally be available in black and white, of course in all languages?
    Hello "sammlerkalle",

    A communication will be sent in the next few days in all languages to explain the future changes.

    We also confirm that we have forwarded your feedback.

    Have a nice day.

    Kind regards,
    Cecilia
  • tris_nerima
    tris_nerima 97% (57988x)
    advanced

    442 mensajes

    Canadá

    Hello "sammlerkalle",

    A communication will be sent in the next few days in all languages to explain the future changes.

    We also confirm that we have forwarded your feedback.

    Have a nice day.

    Kind regards,
    Cecilia
    Good to know the message is on March 7th. Maybe an actual time on March 7th would be helpful.
  • @cecilia
    Administrador
    @cecilia

    706 mensajes

    Bélgica

    Good to know the message is on March 7th. Maybe an actual time on March 7th would be helpful.
    Hello "tris_nerima",

    Delcampe Live will start at 3pm (Paris time) on 7 March.
    You can find more information on this page: Vinculo (https)

    Have a nice day.

    Kind regards,
    Cecilia
  • stevehillstamps
    stevehillstamps 100% (14536x)
    PRO standard

    223 mensajes

    Reino Unido

    The English Q and A has been scheduled for Thurday 7 March at 3pm Paris Time.

    Vinculo (https)

    You can email questions in advance, and I have sent the following summarising my concerns on here :

    I've run the numbers from the French Q&A on my sales from last year. The total fees due to Delcampe on my sales (both buyer and seller) will increase over 113% if I make no changes. By closing 10% of my sales and losing store plus I can get the fees down to a 47% increase. Do you think this is typical for most sellers and that this is sustainable for us?

    As a lot of professional sellers have pointed out on the forum, having a printable statement (and CSV file) with starting and ending balances (and preferably rolling balances) is required showing all transaction details. The lack of Seller reporting on Mangopay is a significant issue in balancing our accounts (and proof for our accountants/tax authorities) with sales through this channel. All other payment channels provide this (Paypal, ebay Payments) and it is a regulatory requirement in the UK by the FSA for eMoney providers (which Mangopay is registered as here).

    For paypal Sales, will you be (a) sending the seller only the amount due to them, or (b) the total buyer cost and then deducting your fees (both buyer and import fees)? If (a) i see no issues on my side. If (b) this could cause sellers issues as we will need to declare the total buyer cost as a sale, then require an invoice from you for recovery of the buyer and import fees so we can offset this in our tax affairs. The seller will also be paying additional paypal fees on the transaction for the fees that should have nothing to do with us. There are likely to be VAT implications for you as well.

    A lot of the value from Club+ for me was the reduction in insertion fee. This alone offset the annual charge. Will this now reduce the buyer item fee on my lots? If not will it be cost effective for most sellers given the doubling in price?
    Many thanks to Sébastien Delcampe for answering our questions today. Unfortunately I had to watch on catchup but was pleased that most my questions were answered

    From my questions, I'm glad that better reporting for Mangopay is in plan, and that my paypal account will not show any buyer fees in the transaction.

    On shop plus value, he concentrated on the fact that total seller fees will be reduced rather than the reduction in value for the new Shop Plus proposition. As I'm still not sure on whether I will continue this subscription going forward I've started adding in my Personal Reference inbto the title of new lots. For old lots I can download a CSV of my lots to do a lookup on so I don't have to do a mass edit to remove store plus in future if I dont think it is good value going forward.

    I did find the statement that 85% of sellers will see a reduction in fees slightly disingenuous. While strictly true, the total fees paid to Delcampe on my sales will increase significantly as my first question showed. The majority of fees will be paid by the buyer (so no longer seller fees - making the statement technically true).
  • grahamshanghai
    grahamshanghai 100% (584x)
    free

    40 mensajes

    Reino Unido

    Thanks also to Mr Delcampe for his presentation - things are much clearer in my mind now, and I have some screenshots of the slides for future reference :). And for the namecheck - although I am a Scot who used to live in China, now back home ! ;)

    It sounds as if the new system might be manageable at my fairly small scale up to 1,000 items, and maybe even if I went over that sometimes.

    Two questions to clarify on billing for shop fees - this may have been answered already, not sure - if I have say 900 in July 2024 ; 1200 in August 2024 ; and then 900 again in September, am I billed €0.00 ; €4.95 ; €0.00 ?

    And at what date in the month is the amount decided ? Beginning ? End ? Average ? Delcampe will have to be careful at this otherwise some sellers may "play the system" depending on an exact date - so maybe average is fairest ?

    Sounds as if Shop Plus is maybe a bit marginal now too, especially at €9.95/month.

    I would certainly plan to reduce prices to negate the impact of the fees being directly charged to buyers. If I did not, I would be getting more money for doing nothing more myself, which would not be fair.

    Anyway, the picture is becoming clearer (and of course we have the promised written information to come). Thanks again.
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Suecia

    Thanks also to Mr Delcampe for his presentation - things are much clearer in my mind now, and I have some screenshots of the slides for future reference :). And for the namecheck - although I am a Scot who used to live in China, now back home ! ;)

    It sounds as if the new system might be manageable at my fairly small scale up to 1,000 items, and maybe even if I went over that sometimes.

    Two questions to clarify on billing for shop fees - this may have been answered already, not sure - if I have say 900 in July 2024 ; 1200 in August 2024 ; and then 900 again in September, am I billed €0.00 ; €4.95 ; €0.00 ?

    And at what date in the month is the amount decided ? Beginning ? End ? Average ? Delcampe will have to be careful at this otherwise some sellers may "play the system" depending on an exact date - so maybe average is fairest ?

    Sounds as if Shop Plus is maybe a bit marginal now too, especially at €9.95/month.

    I would certainly plan to reduce prices to negate the impact of the fees being directly charged to buyers. If I did not, I would be getting more money for doing nothing more myself, which would not be fair.

    Anyway, the picture is becoming clearer (and of course we have the promised written information to come). Thanks again.
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • tris_nerima
    tris_nerima 97% (57988x)
    advanced

    442 mensajes

    Canadá

    Unfortunately the video on Youtube has not played. 9pm Paris time is 3pm Toronto time...no video?????
    I read the message on the blog, there is no clarification for the new club store other than the lister is available but
    nothing else. So why pay for the premium store?
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Suecia

    Unfortunately the video on Youtube has not played. 9pm Paris time is 3pm Toronto time...no video?????
    I read the message on the blog, there is no clarification for the new club store other than the lister is available but
    nothing else. So why pay for the premium store?
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • tris_nerima
    tris_nerima 97% (57988x)
    advanced

    442 mensajes

    Canadá

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    Thanks...I know where, but it does not play. It just shows Sabastien and video will start soon. I give up. I have better
    things to do than wait for a video that doesn't play. Getting very tired and annoyed at this rubbish.
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Suecia

    Thanks...I know where, but it does not play. It just shows Sabastien and video will start soon. I give up. I have better
    things to do than wait for a video that doesn't play. Getting very tired and annoyed at this rubbish.
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • hoatzinstamps
    hoatzinstamps 100% (127451x)
    PRO advanced

    1114 mensajes

    Reino Unido

    Many thanks to Sébastien Delcampe for answering our questions today. Unfortunately I had to watch on catchup but was pleased that most my questions were answered

    From my questions, I'm glad that better reporting for Mangopay is in plan, and that my paypal account will not show any buyer fees in the transaction.

    On shop plus value, he concentrated on the fact that total seller fees will be reduced rather than the reduction in value for the new Shop Plus proposition. As I'm still not sure on whether I will continue this subscription going forward I've started adding in my Personal Reference inbto the title of new lots. For old lots I can download a CSV of my lots to do a lookup on so I don't have to do a mass edit to remove store plus in future if I dont think it is good value going forward.

    I did find the statement that 85% of sellers will see a reduction in fees slightly disingenuous. While strictly true, the total fees paid to Delcampe on my sales will increase significantly as my first question showed. The majority of fees will be paid by the buyer (so no longer seller fees - making the statement technically true).
    I was unable to attend the video call.

    Did Sebastien share the other marketplace names that have gone the same route as Delcampe are now going? Do you know of any?

    The things that will cause problems on transition are:

    1. How payments for Memberships are refunded / adjusted as most will be prepaid?
    2. How will the new system handles refunds if a stamp/postcard etc. arrives damaged or not at all? And especially where PAYPAL is involved - I normally refund the customer via PAYPAL but this won't cover the commission charged by Delcampe.
    3. How will refunds for purchases pre-changeover be handled is refunded post-changeover?
    4. Is the ability to add discounts still going to be available?
    5. What happens to payments for purchases pre-changeover that are made post-changeover?
    6. Who determines when a purchase can be cancelled? Presumably still with the Seller? Until now we had to chase the buyer because we were paying Delcampe fees - now we are not.

    I am sure there are other issues too.

    However, I am guessing that these points didn't come up?

    Alan Catherall
    [Hoatzinstamps]
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Suecia

    I was unable to attend the video call.

    Did Sebastien share the other marketplace names that have gone the same route as Delcampe are now going? Do you know of any?

    The things that will cause problems on transition are:

    1. How payments for Memberships are refunded / adjusted as most will be prepaid?
    2. How will the new system handles refunds if a stamp/postcard etc. arrives damaged or not at all? And especially where PAYPAL is involved - I normally refund the customer via PAYPAL but this won't cover the commission charged by Delcampe.
    3. How will refunds for purchases pre-changeover be handled is refunded post-changeover?
    4. Is the ability to add discounts still going to be available?
    5. What happens to payments for purchases pre-changeover that are made post-changeover?
    6. Who determines when a purchase can be cancelled? Presumably still with the Seller? Until now we had to chase the buyer because we were paying Delcampe fees - now we are not.

    I am sure there are other issues too.

    However, I am guessing that these points didn't come up?

    Alan Catherall
    [Hoatzinstamps]
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • tris_nerima
    tris_nerima 97% (57988x)
    advanced

    442 mensajes

    Canadá

    I was unable to attend the video call.

    Did Sebastien share the other marketplace names that have gone the same route as Delcampe are now going? Do you know of any?

    The things that will cause problems on transition are:

    1. How payments for Memberships are refunded / adjusted as most will be prepaid?
    2. How will the new system handles refunds if a stamp/postcard etc. arrives damaged or not at all? And especially where PAYPAL is involved - I normally refund the customer via PAYPAL but this won't cover the commission charged by Delcampe.
    3. How will refunds for purchases pre-changeover be handled is refunded post-changeover?
    4. Is the ability to add discounts still going to be available?
    5. What happens to payments for purchases pre-changeover that are made post-changeover?
    6. Who determines when a purchase can be cancelled? Presumably still with the Seller? Until now we had to chase the buyer because we were paying Delcampe fees - now we are not.

    I am sure there are other issues too.

    However, I am guessing that these points didn't come up?

    Alan Catherall
    [Hoatzinstamps]
    I must give Sabastien a high approval rating.His English was excellent and presentation was on point.
    Good job! Let's see how this new program evolves. I suspect it effects buyers the most.I think the cost
    the extra price imposed will turn off most buyers, who are looking for low priced items. I will continue to
    monitor my sales and refuse to lower prices even lower to offset the new increases.
  • sammlerkalle
    sammlerkalle 100% (12583x)
    PRO advanced

    876 mensajes

    Alemania

    My computer has no speakers and automatic translations are often very incomprehensible. Yesterday's blog post doesn't answer that either. That's why I'm asking here:
    - Did the man say anything about how long a subscription lasts?
    - Are subscriptions paid in advance?
    - How are subscriptions paid? Since the reason for the new structure is supposedly to prevent fees from not being paid, it cannot actually be the case that as a seller you pay these fees as before, i.e. via self-activated payment. So are the subscription fees debited somewhere? And what happens if you don't have enough money in your wallet?
    - Was there information about notice periods?
    - Was there information about special termination rights?
    - What happens here: I take out a subscription for 19.95. After two months I noticeably set too much. Will I then be prevented from adding more, or will I simply be charged the next subscription amount even though I have never given my consent to a more expensive subscription?
    - What happens in the following case: I'm in the Krenkenhaus for two months and can't sell anything. Is it possible to pause subscriptions during this time?
  • sammlerkalle
    sammlerkalle 100% (12583x)
    PRO advanced

    876 mensajes

    Alemania

    My computer has no speakers and automatic translations are often very incomprehensible. Yesterday's blog post doesn't answer that either. That's why I'm asking here:
    - Did the man say anything about how long a subscription lasts?
    - Are subscriptions paid in advance?
    - How are subscriptions paid? Since the reason for the new structure is supposedly to prevent fees from not being paid, it cannot actually be the case that as a seller you pay these fees as before, i.e. via self-activated payment. So are the subscription fees debited somewhere? And what happens if you don't have enough money in your wallet?
    - Was there information about notice periods?
    - Was there information about special termination rights?
    - What happens here: I take out a subscription for 19.95. After two months I noticeably set too much. Will I then be prevented from adding more, or will I simply be charged the next subscription amount even though I have never given my consent to a more expensive subscription?
    - What happens in the following case: I'm in the Krenkenhaus for two months and can't sell anything. Is it possible to pause subscriptions during this time?
    Another subsequent question:
    - Will you be automatically assigned to a subscription during the switch if you are a seller, or will this only happen with an active declaration of consent? Or in other words: Is it possible that I go on holiday now and when I return I am surprised to find that I have to pay for a subscription?

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