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Delcampe Youtube Live Chat, Monday 22 April at 3.30pm

  • Account eliminato
    Account eliminato

    0 messaggi

    Svezia

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • martin52
    martin52 100% (18717x)
    standard

    1666 messaggi

    Svizzera

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    Once again, I have sent a mail with my question to the address indicated - but similar to the first occasion (a few weeks ago) I guess it will not be forwarded and not answered.
  • 4margins
    4margins 100% (16040x)

    132 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    This "live chat" nonsense reeks of desperation as sales on here have obviously tanked and no-one is happy.

    The current spin being put on all the changes (i.e. fee increases) is that "It's obviously difficult for many of our members to change habits they've developed over the years" - in other words, its all the fault of users who are resistant to change but will get used to it and appreciate the benefits! Complete bull!

    Buyers are not accepting this line that paying 10%+30cents Buyer's Premium on all items is somehow beneficial for us. It is an outright fleecing of buyers, who should not be expected to pay the platform fees for sellers who are making the profits from such sales!

    There are no benefits to buyers under the revised charging system and attempts by Delcampe to pretend that buyers were all previously struggling with sellers adding hefty management fees to invoices is another irrelevant spin. Buyers have lost out considerably under the new system and this will doubtlessly be reflected in reduced sales turnover.
  • Servitel
    Servitel
    free

    429 messaggi

    Svizzera

    Once again, I have sent a mail with my question to the address indicated - but similar to the first occasion (a few weeks ago) I guess it will not be forwarded and not answered.
    Same for me. I have sent 2 questions but no feedback from D*
    If not answered, I try to post questions directly during the live.
  • nexus6
    nexus6 100% (34141x)
    PRO advanced

    19 messaggi

    Grecia

    Personally i have lost my trust on Delcampe and if the worst are about to come i can expect it.
    Buyers are feeling punished, together with them us (sellers) as same problem by other view and administrators talking like politicians ''oh we do the best for you, we are here for you, we discuss everything with you and always in the end.. you will get used to it, as time pass by and it will be great, you will see''.

    You know what? Numbers are numbers. All the others are theories.
    Right now, 210 Phonecards (in my section which i know the numbers) are under bid. Normally they are 700-1000 any moment. Right now im 2nd in list in sales in my section, with earnings 650€ monthly till now. Τurnover. The conclusion is yours to make.

    Now i hear about memberships that will be announced. When? When sellers in their majority have already reduced with a percentage their prices?
    And by the way, more changes are coming in the next months. :veryhappy: :pc_user3:
  • tris_nerima
    tris_nerima 97% (57988x)
    advanced

    442 messaggi

    Canada

    This "live chat" nonsense reeks of desperation as sales on here have obviously tanked and no-one is happy.

    The current spin being put on all the changes (i.e. fee increases) is that "It's obviously difficult for many of our members to change habits they've developed over the years" - in other words, its all the fault of users who are resistant to change but will get used to it and appreciate the benefits! Complete bull!

    Buyers are not accepting this line that paying 10%+30cents Buyer's Premium on all items is somehow beneficial for us. It is an outright fleecing of buyers, who should not be expected to pay the platform fees for sellers who are making the profits from such sales!

    There are no benefits to buyers under the revised charging system and attempts by Delcampe to pretend that buyers were all previously struggling with sellers adding hefty management fees to invoices is another irrelevant spin. Buyers have lost out considerably under the new system and this will doubtlessly be reflected in reduced sales turnover.
    Unfortunately Delcampe has created a massive blunder. The stamp market in Europe is so saturated with taxes and controls buying and selling there is one giant pain in the ass. The stamp business was all about a hobby for collectors who spend what ever they can afford. Delcampe has forgotten what brought them to today. To charge buyers a permium
    goes against all rules of marketing...
    I have no problem with an increased fee for sellers,but leave the buyers out of it! The majority of buyers on my site
    spend as little as possible,usually under 10 euros per item. Price matters. Delcampe should rethink their monet6 grab and not use smoke and mirror excuses for doing so.
    There are many other sites that buyers and sellers can use. Delcampe is far from a leadership position in sales and should rethink their position before it's too late.
    It doesn't take a weatherman to know which way the wind blows.
  • stevehillstamps
    stevehillstamps 100% (14538x)
    PRO standard

    223 messaggi

    Regno Unito

    I'll be following on from my question on 'buyer fees' entering my paypal account causing an accounting issue.

    As a seller, Paypal statements show the total amount paid by the buyer (including buyer fees) entering my account. 'Buyer fees' are then deducted as a separate transaction. For tax purposes this needs to be accounted for correctly by providing an invoice from delcampe to the seller for the deduction. When will sellers be receiving this?

    Background
    In the previous Q and A I asked a technical question on how fees would be taken 'on the fly' as I could foresee tax issues for professional sellers and yourselves.

    For paypal Sales, will you be (a) sending the seller only the amount due to them, or (b) the total buyer cost and then deducting your fees (both buyer and import fees)?

    You answered (a) - which would have been ok, but unfortunately you mis-spoke as your technical implementation delivered (b) as the attached screenshot from paypal shows. This has two impacts :

    Professional sellers need to account for the fees in their accounts. We require an invoice from yourselves to declare the deduction in our tax affairs.

    Delcampe may be paying VAT in the incorrect country on cross border transactions. You are receiving the fees from the seller, not the buyer. You may be in for a nasty surprise if audited.

    The Mangopay accounting is so poor the issue may be present there also, but cannot be proved either way using the current screens.

    I've raised this as a ticket (and on the forums) multiple times but have not yet had a response other than it has been escalated to management.
  • sammlerkalle
    sammlerkalle 100% (12584x)
    PRO free

    876 messaggi

    Germania

    "This will give him an opportunity to gather your feedback and suggestions for improving Delcampe's new system, and to find out things that need to be explained in more detail." (Quote heloise_delc)

    Why does the man need a video for this? All he has to do is read here in the forum and he'll see it. So it seems to me like an alibi event in which there are a few meaningless answers and which is otherwise intended to serve as advertising.
  • stevehillstamps
    stevehillstamps 100% (14538x)
    PRO standard

    223 messaggi

    Regno Unito

    Unfortunately Delcampe has created a massive blunder. The stamp market in Europe is so saturated with taxes and controls buying and selling there is one giant pain in the ass. The stamp business was all about a hobby for collectors who spend what ever they can afford. Delcampe has forgotten what brought them to today. To charge buyers a permium
    goes against all rules of marketing...
    I have no problem with an increased fee for sellers,but leave the buyers out of it! The majority of buyers on my site
    spend as little as possible,usually under 10 euros per item. Price matters. Delcampe should rethink their monet6 grab and not use smoke and mirror excuses for doing so.
    There are many other sites that buyers and sellers can use. Delcampe is far from a leadership position in sales and should rethink their position before it's too late.
    It doesn't take a weatherman to know which way the wind blows.
    Cross border trade has increased in complexity hugely from the stick on a customs label and post which it was when I started selling 10 years ago. Delcampe have been doing a lot better than any other site (apart from possibly ebay) on managing the complexities of european tax and regulation. They have fallen short on USA tax regulation as they have admitted by withdrawing from multiple states. By implementing IOSS they are doing buyers (and sellers) a huge favour of avoiding hefty import handling fees at the border, something hipper venues have not done.

    I agree that the buyer fees were a mistake, they should just have implemented deducting the seller fees at point of sale (as ebay does) if non payment was such an issue. Sellers now need custom pricing to allow for the buyer fees. Previously my price was the same across all sites I sell on and I ate whatever fees were charged there as a seller.

    I think Delcampe may have large financial problems due to the large fee increase, or is preparing itself to be sold (they are trying to increase their valuation). Neither of which is something a company would announce.
  • Account eliminato
    Account eliminato

    0 messaggi

    Svezia

    "This will give him an opportunity to gather your feedback and suggestions for improving Delcampe's new system, and to find out things that need to be explained in more detail." (Quote heloise_delc)

    Why does the man need a video for this? All he has to do is read here in the forum and he'll see it. So it seems to me like an alibi event in which there are a few meaningless answers and which is otherwise intended to serve as advertising.
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • stevehillstamps
    stevehillstamps 100% (14538x)
    PRO standard

    223 messaggi

    Regno Unito

    "This will give him an opportunity to gather your feedback and suggestions for improving Delcampe's new system, and to find out things that need to be explained in more detail." (Quote heloise_delc)

    Why does the man need a video for this? All he has to do is read here in the forum and he'll see it. So it seems to me like an alibi event in which there are a few meaningless answers and which is otherwise intended to serve as advertising.
    Of course its a PR exercise, but that does not mean its not valuble for users as well.

    For us users it will show what questions they want to answer (or not). Their answers (or lack of) can be used to adapt your behaviour or even stop using the site if it is no longer meeting our needs.
  • Account eliminato
    Account eliminato

    0 messaggi

    Svezia

    I'll be following on from my question on 'buyer fees' entering my paypal account causing an accounting issue.

    As a seller, Paypal statements show the total amount paid by the buyer (including buyer fees) entering my account. 'Buyer fees' are then deducted as a separate transaction. For tax purposes this needs to be accounted for correctly by providing an invoice from delcampe to the seller for the deduction. When will sellers be receiving this?

    Background
    In the previous Q and A I asked a technical question on how fees would be taken 'on the fly' as I could foresee tax issues for professional sellers and yourselves.

    For paypal Sales, will you be (a) sending the seller only the amount due to them, or (b) the total buyer cost and then deducting your fees (both buyer and import fees)?

    You answered (a) - which would have been ok, but unfortunately you mis-spoke as your technical implementation delivered (b) as the attached screenshot from paypal shows. This has two impacts :

    Professional sellers need to account for the fees in their accounts. We require an invoice from yourselves to declare the deduction in our tax affairs.

    Delcampe may be paying VAT in the incorrect country on cross border transactions. You are receiving the fees from the seller, not the buyer. You may be in for a nasty surprise if audited.

    The Mangopay accounting is so poor the issue may be present there also, but cannot be proved either way using the current screens.

    I've raised this as a ticket (and on the forums) multiple times but have not yet had a response other than it has been escalated to management.
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • Account eliminato
    Account eliminato

    0 messaggi

    Svezia

    Of course its a PR exercise, but that does not mean its not valuble for users as well.

    For us users it will show what questions they want to answer (or not). Their answers (or lack of) can be used to adapt your behaviour or even stop using the site if it is no longer meeting our needs.
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • Account eliminato
    Account eliminato

    0 messaggi

    Svezia

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • moonstone
    moonstone 100% (54257x)
    advanced

    1021 messaggi

    Regno Unito

    "This will give him an opportunity to gather your feedback and suggestions for improving Delcampe's new system, and to find out things that need to be explained in more detail." (Quote heloise_delc)

    Why does the man need a video for this? All he has to do is read here in the forum and he'll see it. So it seems to me like an alibi event in which there are a few meaningless answers and which is otherwise intended to serve as advertising.
    Sebastien doesn't even have to read the forum, I would imagine - a quick look at the amount of money which is coming into his business, as few sellers appear to be selling anything much at all, myself included, should tell him all he needs to know
  • stevehillstamps
    stevehillstamps 100% (14538x)
    PRO standard

    223 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    Unfortunately 'precise' is what the tax man requires. It also requires us to declare what is actually happening, not what Delcampe says should be happening.

    I agree that it is not a good question for the Q and A due to its detailed nature, but the question has not been answered by support in 2 weeks before this so here we are.

    I've tried to distill it down to the minimum for me to continue selling here in any form, i.e. the requirement for an invoice for the fees deducted from my account. The increased fees, and paying addtional paypal fees are annoying but can be worked with (at the expense of sales due to increased prices).

    Having a possible tax bill larger than what I am receiving from the sale is not sustainable for smaller lots (tax on 38p income, 10p actually received, with a deduction of 28p 'buyer's fees' that I cannot declare as an expense).
  • Account eliminato
    Account eliminato

    0 messaggi

    Svezia

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • Account eliminato
    Account eliminato

    0 messaggi

    Svezia

    Unfortunately 'precise' is what the tax man requires. It also requires us to declare what is actually happening, not what Delcampe says should be happening.

    I agree that it is not a good question for the Q and A due to its detailed nature, but the question has not been answered by support in 2 weeks before this so here we are.

    I've tried to distill it down to the minimum for me to continue selling here in any form, i.e. the requirement for an invoice for the fees deducted from my account. The increased fees, and paying addtional paypal fees are annoying but can be worked with (at the expense of sales due to increased prices).

    Having a possible tax bill larger than what I am receiving from the sale is not sustainable for smaller lots (tax on 38p income, 10p actually received, with a deduction of 28p 'buyer's fees' that I cannot declare as an expense).
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • Account eliminato
    Account eliminato

    0 messaggi

    Svezia

    Cross border trade has increased in complexity hugely from the stick on a customs label and post which it was when I started selling 10 years ago. Delcampe have been doing a lot better than any other site (apart from possibly ebay) on managing the complexities of european tax and regulation. They have fallen short on USA tax regulation as they have admitted by withdrawing from multiple states. By implementing IOSS they are doing buyers (and sellers) a huge favour of avoiding hefty import handling fees at the border, something hipper venues have not done.

    I agree that the buyer fees were a mistake, they should just have implemented deducting the seller fees at point of sale (as ebay does) if non payment was such an issue. Sellers now need custom pricing to allow for the buyer fees. Previously my price was the same across all sites I sell on and I ate whatever fees were charged there as a seller.

    I think Delcampe may have large financial problems due to the large fee increase, or is preparing itself to be sold (they are trying to increase their valuation). Neither of which is something a company would announce.
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • stevehillstamps
    stevehillstamps 100% (14538x)
    PRO standard

    223 messaggi

    Regno Unito

    One major announcement, the new Store Plus fee has been reduced by 50% to EUR4.95.

    The rest went over the already announced changes.
  • Account eliminato
    Account eliminato

    0 messaggi

    Svezia

    One major announcement, the new Store Plus fee has been reduced by 50% to EUR4.95.

    The rest went over the already announced changes.
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • stevehillstamps
    stevehillstamps 100% (14538x)
    PRO standard

    223 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    I agree,

    I think we can see the reason for the fee increase as well at 1:01:30 ( Link (https) He mentions that Delcampe was losing money.
  • moonstone
    moonstone 100% (54257x)
    advanced

    1021 messaggi

    Regno Unito

    One major announcement, the new Store Plus fee has been reduced by 50% to EUR4.95.

    The rest went over the already announced changes.
    And quite obviously, there will be NO further reductions to such as the buyer's fees. Sebastian puts it down to economic factors and cheap to medium items not selling anywhere to the same extent.

    This may well be true, however, I know for a fact that more than 1 previousy regular buyers from me on Delcampe are now buying elsewhere ( the one with the moustache), instead. Buyers are, and will continue to vote with their feet.

    It was stated that D* have been losing money, fair play for Sebastien for admitting that, but is this a case of 'a sledgehammer to crack a nut'?
  • Account eliminato
    Account eliminato

    0 messaggi

    Svezia

    I agree,

    I think we can see the reason for the fee increase as well at 1:01:30 ( Link (https) He mentions that Delcampe was losing money.
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • Account eliminato
    Account eliminato

    0 messaggi

    Svezia

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).

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