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Invoicing

  • hoatzinstamps
    hoatzinstamps 100% (130163x)
    PRO advanced

    1115 messages

    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 27 juil. 2017 à 17:50
    • #726829
    I'm not aware of this problem resurfacing but since I have no sales this morning I can't be sure.

    The fix is to send an invoice for one sale with the postage etc. and then immediately afterwards send the next sale showing for the buyer. This should initiate the combined sales mechanism and thereby enable you to bring the two sales together within one invoice. On the second invoice I'd add to the comments 'Updated invoice' or similar.

    If the problem persists report it to Delcampe.

    Hope that helps.

    Alan Catherall
    [Hoatzinstamps]
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    Royaume-Uni

    I'm not aware of this problem resurfacing but since I have no sales this morning I can't be sure.

    The fix is to send an invoice for one sale with the postage etc. and then immediately afterwards send the next sale showing for the buyer. This should initiate the combined sales mechanism and thereby enable you to bring the two sales together within one invoice. On the second invoice I'd add to the comments 'Updated invoice' or similar.

    If the problem persists report it to Delcampe.

    Hope that helps.

    Alan Catherall
    [Hoatzinstamps]
    • Posté le 28 juil. 2017 à 03:05
    • #726862
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
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    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • @dimitri
    Administrateur
    @dimitri

    829 messages

    Belgique

    Hello guys,

    Palmtreephilatelics is on to something, but we still believe something is not quite right.

    We're looking into it and hope to apply a fix soon.
  • mjocovers
    mjocovers 100% (30497x)
    standard

    474 messages

    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 27 juil. 2017 à 17:50
    • #726829
    when this has happened before (it seems to be an occasional glitch) , I sent an invoice for 1 item and then immediately afterwards sent a combined invoice, because it allowed the 2nd item to be added to the previous invoice. That way eventually the buyer ended up with a single combined invoice!

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