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Displaying Platform Fees - am I missing something?

  • hoatzinstamps
    hoatzinstamps 100% (127519x)
    PRO advanced

    1114 mensajes

    Reino Unido

    The changes introduced on 7th January are not in my opinion very helpful.
    Perhaps I am missing something?

    When I shop I only want to know the price I will pay.
    I am not interested in how that price has been reached.
    Surely Delcampe must see this SIMPLE fact from their own shopping experiences?

    Therefore it is obvious that displaying the Seller price (and not the total price) as the main price on the listing will surely lead to confusion and potential for disputes.

    Showing the platform fees separately and in small letters when they are a key ingredient of the total price is at best misleading and at worst deceitful.

    The price shown for each listing, in my view, should be the 'total price' for the listing i.e. the Seller price + platform fees. There is no need to separate the price ingredients. However, if Delcampe chooses to display their portion of the price then that is fine. But it should be in a statement that indicates that the 'platform fees' included in the price are 'x'. It becomes informational. IT SHOULD NOT BE, AS NOW, AN IMPORTANT ADDITION TO THE ACTUAL PRICE THE BUYER PAYS.

    The total price approach is straightforward. This is up front. It doesn't require any mental arithmetic on the part of the Buyer to work out the price he is paying.

    [Complications such as import VAT and postage costs can validly come later in the process - paying import VAT on site is an option and postage costs can vary.]

    Does this make sense or am I missing something?

    BTW, I believe this issue is causing sales to be lost.

    Alan Catherall
    [Haotzinstamps]
  • francispayot
    Cuenta suspendida
    standard

    4 mensajes

    Suiza

    Information about payment are WRONG... ex. Payment received on your PayPal account 17.50€... then if you go to your Payment through your PayPal account, you have received 16.25€!!!
    :d-unhappy:
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    Suecia

    Information about payment are WRONG... ex. Payment received on your PayPal account 17.50€... then if you go to your Payment through your PayPal account, you have received 16.25€!!!
    :d-unhappy:
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • sammlerkalle
    sammlerkalle 100% (12601x)
    PRO free

    876 mensajes

    Alemania

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    Yes, that's right. When an item is sold at a seller price of 1 euro, we as sellers receive a payment of 1.40 euros in our PayPal account. Only then are the 40 cents deducted by Delcampe. This process creates additional costs for sellers that Delcampe should actually cover (PayPal fees on the 40 cents received). So far, I have accumulated around 40 euros in additional costs this way. Delcampe not only refuses to cover these PayPal fees, but also refuses to provide sellers with an invoice for these additional costs. In my opinion, this clearly shows how much Delcampe values ​​sellers.
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    Suecia

    Yes, that's right. When an item is sold at a seller price of 1 euro, we as sellers receive a payment of 1.40 euros in our PayPal account. Only then are the 40 cents deducted by Delcampe. This process creates additional costs for sellers that Delcampe should actually cover (PayPal fees on the 40 cents received). So far, I have accumulated around 40 euros in additional costs this way. Delcampe not only refuses to cover these PayPal fees, but also refuses to provide sellers with an invoice for these additional costs. In my opinion, this clearly shows how much Delcampe values ​​sellers.
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
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    Suecia

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    board board
  • sammlerkalle
    sammlerkalle 100% (12601x)
    PRO free

    876 mensajes

    Alemania

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    This is because the PayPal fees are only deducted after the money has arrived in the account. Delcampe has used the payment request to make the customer pay 14.49 euros to the seller. This money actually arrives there in full. Only AFTER the money has arrived does PayPal take the PayPal fee (1.03 euros) and Delcampe takes the buyer's fee (1.18 euros). This leaves 12.28 euros. So the calculation is correct. The problem is that the 1.03 euro PayPal fee also includes the PayPal fee that is charged for "collecting" the 1.18 euro purchase fee. The amount of 1.03 euros is therefore calculated from 14.49 euros and not 13.31 euros (14.49 - 1.18 euros).
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    This is because the PayPal fees are only deducted after the money has arrived in the account. Delcampe has used the payment request to make the customer pay 14.49 euros to the seller. This money actually arrives there in full. Only AFTER the money has arrived does PayPal take the PayPal fee (1.03 euros) and Delcampe takes the buyer's fee (1.18 euros). This leaves 12.28 euros. So the calculation is correct. The problem is that the 1.03 euro PayPal fee also includes the PayPal fee that is charged for "collecting" the 1.18 euro purchase fee. The amount of 1.03 euros is therefore calculated from 14.49 euros and not 13.31 euros (14.49 - 1.18 euros).
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • hoatzinstamps
    hoatzinstamps 100% (127519x)
    PRO advanced

    1114 mensajes

    Reino Unido

    Information about payment are WRONG... ex. Payment received on your PayPal account 17.50€... then if you go to your Payment through your PayPal account, you have received 16.25€!!!
    :d-unhappy:
    While you have identified another issue this is not really 'on topic' as my comments are about the price displayed to Buyers (as amended on 7th January) which is clearly misleading and in my opinion affecting sales. The PAYPAL issue is important but separate and has been around a while.

    Alan Catherall
    [Hoatzinstamps]
  • hoatzinstamps
    hoatzinstamps 100% (127519x)
    PRO advanced

    1114 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    You are correct. The issue about PAYPAL is 'off topic' and has been discussed on other threads.
    My post relates to the 'purchase price' shown on listings as amended by Delcampe on 7th January.

    I will write separately to Delcampe with my concerns.

    The purpose of my post was, hopefully, to garner other Seller input / experience / reaction.

    Alan Catherall
    [Hoatzinstamps]
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    You are correct. The issue about PAYPAL is 'off topic' and has been discussed on other threads.
    My post relates to the 'purchase price' shown on listings as amended by Delcampe on 7th January.

    I will write separately to Delcampe with my concerns.

    The purpose of my post was, hopefully, to garner other Seller input / experience / reaction.

    Alan Catherall
    [Hoatzinstamps]
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • hoatzinstamps
    hoatzinstamps 100% (127519x)
    PRO advanced

    1114 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    Got it - thanks.
    The latest change hasn't made a difference then.

    Alan Catherall
    [Hoatzinstamps]
  • Smedphila
    Smedphila 100% (8576x)
    PRO standard

    6 mensajes

    Suecia

    Is it possible to change the settings to see the full price when displaying items? Yes I know you can do the math and figure it out quite easily, but when browsing through many items I want it to be easy. This recent change is very confusing.
  • hoatzinstamps
    hoatzinstamps 100% (127519x)
    PRO advanced

    1114 mensajes

    Reino Unido

    Is it possible to change the settings to see the full price when displaying items? Yes I know you can do the math and figure it out quite easily, but when browsing through many items I want it to be easy. This recent change is very confusing.
    No - but it might be a useful option that solves the issue.

    Alan Catherall
    [Hoatzinstamps]
  • martinezsmith
    martinezsmith 100% (41193x)
    PRO advanced

    60 mensajes

    España

    The only viable option to save the site and return to the exponential growth we experienced year after year is to reinstate the old commission fee system. However, after months of complaints from many members, I honestly do not see this happening.

    I firmly believe that these commission changes are closely tied to the additional administrative burden imposed by the DAC-7 European directive for marketplaces, which came into effect last year. In early January 2024, Delcampe sent us incorrect transaction data that did not align with the invoices we had paid to the site. This discrepancy underscores the significant challenges they face in complying with DAC-7 requirements and meeting their legal obligations under European Union laws.

    Switching to a flat-rate fee system may simplify Delcampe’s internal accounting and reporting obligations. However, while this approach might ease their administrative workload, it is far from beneficial for buyers or sellers. It undermines the platform’s competitiveness, fosters dissatisfaction, and ultimately damages the marketplace’s ecosystem.
  • hoatzinstamps
    hoatzinstamps 100% (127519x)
    PRO advanced

    1114 mensajes

    Reino Unido

    The only viable option to save the site and return to the exponential growth we experienced year after year is to reinstate the old commission fee system. However, after months of complaints from many members, I honestly do not see this happening.

    I firmly believe that these commission changes are closely tied to the additional administrative burden imposed by the DAC-7 European directive for marketplaces, which came into effect last year. In early January 2024, Delcampe sent us incorrect transaction data that did not align with the invoices we had paid to the site. This discrepancy underscores the significant challenges they face in complying with DAC-7 requirements and meeting their legal obligations under European Union laws.

    Switching to a flat-rate fee system may simplify Delcampe’s internal accounting and reporting obligations. However, while this approach might ease their administrative workload, it is far from beneficial for buyers or sellers. It undermines the platform’s competitiveness, fosters dissatisfaction, and ultimately damages the marketplace’s ecosystem.
    While your comments may be 'spot on' there are things that could be done. Simply showing the full price as suggested in my opening gambit to this thread might be one of them. It would not be technical rocket science.

    Alan Catherall
    [Hoatzinstamps]
  • martinezsmith
    martinezsmith 100% (41193x)
    PRO advanced

    60 mensajes

    España

    While your comments may be 'spot on' there are things that could be done. Simply showing the full price as suggested in my opening gambit to this thread might be one of them. It would not be technical rocket science.

    Alan Catherall
    [Hoatzinstamps]
    I understand and agree that it’s better for buyers to see the most accurate final price before adding items to their cart.

    As I mentioned a few days ago in another thread, the new pricing system implemented on January 7th is likely to confuse buyers even further.

    I still firmly believe that the old fee system was the best solution, but I no longer see any realistic possibility of it being reinstated.

    Delcampe is no longer the platform it once was and, unfortunately, seems to be heading down the same path as "MySpace," "Napster," or "Groupon."
  • hoatzinstamps
    hoatzinstamps 100% (127519x)
    PRO advanced

    1114 mensajes

    Reino Unido

    I understand and agree that it’s better for buyers to see the most accurate final price before adding items to their cart.

    As I mentioned a few days ago in another thread, the new pricing system implemented on January 7th is likely to confuse buyers even further.

    I still firmly believe that the old fee system was the best solution, but I no longer see any realistic possibility of it being reinstated.

    Delcampe is no longer the platform it once was and, unfortunately, seems to be heading down the same path as "MySpace," "Napster," or "Groupon."
    I agree with your comments.

    I have sent a note to Delcampe regarding the new pricing display.

    Alan Catherall
    [Hoatzinstamps]
  • jadae54
    jadae54 100% (2558x)

    7 mensajes

    Australia

    The changes introduced on 7th January are not in my opinion very helpful.
    Perhaps I am missing something?

    When I shop I only want to know the price I will pay.
    I am not interested in how that price has been reached.
    Surely Delcampe must see this SIMPLE fact from their own shopping experiences?

    Therefore it is obvious that displaying the Seller price (and not the total price) as the main price on the listing will surely lead to confusion and potential for disputes.

    Showing the platform fees separately and in small letters when they are a key ingredient of the total price is at best misleading and at worst deceitful.

    The price shown for each listing, in my view, should be the 'total price' for the listing i.e. the Seller price + platform fees. There is no need to separate the price ingredients. However, if Delcampe chooses to display their portion of the price then that is fine. But it should be in a statement that indicates that the 'platform fees' included in the price are 'x'. It becomes informational. IT SHOULD NOT BE, AS NOW, AN IMPORTANT ADDITION TO THE ACTUAL PRICE THE BUYER PAYS.

    The total price approach is straightforward. This is up front. It doesn't require any mental arithmetic on the part of the Buyer to work out the price he is paying.

    [Complications such as import VAT and postage costs can validly come later in the process - paying import VAT on site is an option and postage costs can vary.]

    Does this make sense or am I missing something?

    BTW, I believe this issue is causing sales to be lost.

    Alan Catherall
    [Haotzinstamps]
    I used Delcampe today for the first time since it was introduced. This I feel is not a very smart business move, it is far more expensive to deal on this platform now. Since joining Delcampe I have seen a lot of changes, gradually finding it more and more expensive. However this far from acceptable. Yes Alan correct massive loss of sales. Will be making this my absolute last choice. Even eBay is easier. Or eBid.

    Good luck with future sales.
  • hoatzinstamps
    hoatzinstamps 100% (127519x)
    PRO advanced

    1114 mensajes

    Reino Unido

    I used Delcampe today for the first time since it was introduced. This I feel is not a very smart business move, it is far more expensive to deal on this platform now. Since joining Delcampe I have seen a lot of changes, gradually finding it more and more expensive. However this far from acceptable. Yes Alan correct massive loss of sales. Will be making this my absolute last choice. Even eBay is easier. Or eBid.

    Good luck with future sales.
    The actions taken by Delcampe make things more expensive at the bottom end of the buying spectrum. Purchases over £10 say are not really affected and are probably cheaper. There is no way that I could or would list lower value material on eBay anyway.

    My gripe here is that I would prefer the Buyer to know the full price (incuding Delcampe commissions). This is straightforward when a fixed price item is offered. Perhaps a little more difficult for auctions.

    Anyhow I have made my representations to Delcampe.

    Alan Catherall
    [Hoatzinstamps]
  • bcs1
    bcs1 100% (174x)

    9 mensajes

    Canadá

    The changes introduced on 7th January are not in my opinion very helpful.
    Perhaps I am missing something?

    When I shop I only want to know the price I will pay.
    I am not interested in how that price has been reached.
    Surely Delcampe must see this SIMPLE fact from their own shopping experiences?

    Therefore it is obvious that displaying the Seller price (and not the total price) as the main price on the listing will surely lead to confusion and potential for disputes.

    Showing the platform fees separately and in small letters when they are a key ingredient of the total price is at best misleading and at worst deceitful.

    The price shown for each listing, in my view, should be the 'total price' for the listing i.e. the Seller price + platform fees. There is no need to separate the price ingredients. However, if Delcampe chooses to display their portion of the price then that is fine. But it should be in a statement that indicates that the 'platform fees' included in the price are 'x'. It becomes informational. IT SHOULD NOT BE, AS NOW, AN IMPORTANT ADDITION TO THE ACTUAL PRICE THE BUYER PAYS.

    The total price approach is straightforward. This is up front. It doesn't require any mental arithmetic on the part of the Buyer to work out the price he is paying.

    [Complications such as import VAT and postage costs can validly come later in the process - paying import VAT on site is an option and postage costs can vary.]

    Does this make sense or am I missing something?

    BTW, I believe this issue is causing sales to be lost.

    Alan Catherall
    [Haotzinstamps]
    Agreed, thanks for speaking up!
  • garysstamps
    garysstamps 100% (84503x)
    advanced

    17 mensajes

    Reino Unido

    I totally agree with you Alan.
    Does Delcampe have any legal obligation to show the platform fees?
    If not, I cannot see why the buyer cannot have one total price without breakdown.
    I don't go to Tesco to buy a loaf of bread and expect them to give me a price breakdown at how their £1.50 charge has been calculated!
  • hoatzinstamps
    hoatzinstamps 100% (127519x)
    PRO advanced

    1114 mensajes

    Reino Unido

    I totally agree with you Alan.
    Does Delcampe have any legal obligation to show the platform fees?
    If not, I cannot see why the buyer cannot have one total price without breakdown.
    I don't go to Tesco to buy a loaf of bread and expect them to give me a price breakdown at how their £1.50 charge has been calculated!
    My recommendation to Delcampe was to show the total price including their fees. And if it is necessary to show the 'platform fees' as well then display them a separate total indicating that the price 'includes' Delcampe fees of 'x'. That's total transparency. The current prersentation gives the impression to the Buyer that they are being fleeced by Delcampe.

    Alan Catherall
    [Hoatzinstamps]
  • mjocovers
    mjocovers 100% (30408x)
    standard

    467 mensajes

    Reino Unido

    My recommendation to Delcampe was to show the total price including their fees. And if it is necessary to show the 'platform fees' as well then display them a separate total indicating that the price 'includes' Delcampe fees of 'x'. That's total transparency. The current prersentation gives the impression to the Buyer that they are being fleeced by Delcampe.

    Alan Catherall
    [Hoatzinstamps]
    As a buyer, I like the way Vinted do it. They display the price with and without their fee, but the total (with fee price) is in larger different colour bold font so buyers instantly know what the total is.
  • hoatzinstamps
    hoatzinstamps 100% (127519x)
    PRO advanced

    1114 mensajes

    Reino Unido

    As a buyer, I like the way Vinted do it. They display the price with and without their fee, but the total (with fee price) is in larger different colour bold font so buyers instantly know what the total is.
    Great idea.
    Maybe Delcampe could pick up on this.

    Alan Catherall
    [Hoatzinstamps]

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