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Trying to request payment 'Free Postage' only option

  • rogerw117
    rogerw117 100% (1752x)
    standard

    44 mensajes

    Reino Unido

    I've sold two cards to two different people this morning. I asked for payment from one with no problem; the usual array of postage choices. The second I'm only offered Free Postage' as an option so can't request an amount of postage. Has anyone else experienced this?
  • @elise
    Administrador
    @elise

    784 mensajes

    Bélgica

    I've sold two cards to two different people this morning. I asked for payment from one with no problem; the usual array of postage choices. The second I'm only offered Free Postage' as an option so can't request an amount of postage. Has anyone else experienced this?
    Hello "rogerw117",

    Thank you for your message.

    If you still encounter an issue, please contact our customer service through our contact form ( Vinculo (https) ) and provide us with the item number.

    Best regards,

    Elise - Customer service

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