My sale tracking

The follow-up of the items you have sold on Delcampe is done through your sold items.This page is divided into different sections that each represent a stage in your sale tracking. Thus, you can easily find, among all your sold items, those that you still have to invoice, those that are waiting for payment from your buyer or those that you have to

When creating your shop, you can choose to automatically send your payment requests. This feature allows you to save a considerable amount of time because, as soon as the sale is completed, your payment request is automatically sent to your buyer. The buyer can then pay you immediately. If you have not activated this option, you must send your paym

As long as the payment request is not paid, it is possible to make the following changes: add one or more new shipping methods remove one or several items from the list reduce the cost of pre-determined shipping methods make an overall discount It is not possible to: modify or delete the shipping methods already defined increase the cost of your

You can send a payment reminder 7 days after the initial payment request. To send a payment reminder Go to "My sold items: Invoiced" Find the concerned transaction. If necessary, refine your search by using the search engine and the drop-down menu options: Click on "More" In the drop-down menu, select "Send a reminder" Tip: It is also possible

Purchases from the same buyer are automatically grouped together in certain cases. If this has not happened, you have the possibility to group the items yourself in one payment request as long as your buyer has not yet paid you. This article covers the following cases: A payment request has already been sent, a new purchase must be grouped in it P

On the ‘My sold items’ page, the items you have sold and the payment requests you have sent are divided into different tabs depending on the status of the transaction. You have the option of archiving these sales, which can be useful if the transaction has been completed in order to keep your attention on current transactions only. Even if the sale

If you have archived a sale or a complete payment request and wish to unarchive it, you can do so via "My sold items" page. To unarchive a sale Go to the "My sold items: Archived" page Find the sold item or payment request and click on "Retrieve from archive" The payment request is moved to the tab corresponding to its status before archiving. Yo

The United Kingdom requires marketplaces such as Delcampe to collect import VAT on goods sold to British individuals by professionals located outside the United Kingdom for any shipment up to GBP 135 (+/-150 €). Concretely, if you are a professional seller located outside the UK, your British buyers can decide to pay import VAT on Delcampe. In this

Since 1 July 2021, the European Union requires marketplaces, such as Delcampe, to collect import VAT on goods sold to European individuals by professionals located outside the EU, for any shipment up to 150 euros (about 125 GBP). Concretely, as a professional seller located outside the EU, your European buyers can decide to pay the import VAT on De