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Trying to request payment 'Free Postage' only option

rogerw117 100% (1752x)

44 messages

United Kingdom
I've sold two cards to two different people this morning. I asked for payment from one with no problem; the usual array of postage choices. The second I'm only offered Free Postage' as an option so can't request an amount of postage. Has anyone else experienced this?
- Created on 10 Dec 2022 at 10:44 (#1496797)
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@elise

784 messages

Belgium
rogerw117

I've sold two cards to two different people this morning. I asked for payment from one with no problem; the usual array of postage choices. The second I'm only offered Free Postage' as an option so can't request an amount of postage. Has anyone else experienced this?

Created on 10 Dec 2022 at 10:44

#1496797
Hello "rogerw117",

Thank you for your message.

If you still encounter an issue, please contact our customer service through our contact form ( Link (https) ) and provide us with the item number.

Best regards,

Elise - Customer service
- Created on 12 Dec 2022 at 04:28 (#1497736)
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