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Payment sent, no response from seller

  • glennbredfeldt
    glennbredfeldt 100% (114x)

    2 messages

    United States

    It has been over 3 weeks since I sent a payment by bank transfer to a seller, and I have had no acknowledgement of him receiving it or sending the item
    I ordered. What are my options of getting my payment back? I will never deal with a seller again who only takes bank transfers. At least with PayPal I can file a complaint and be reimbursed.
  • wycombe1
    wycombe1 100% (84892x)
    premium

    1884 messages

    United Kingdom

    You answered your own query with this seller - never pay by a method where you cannot reclaim your money if things go bad unless you know the seller really well.

    There is not much you can do regarding bank transfers. Occasionally a complaint to your bank alleging fraud can be successful as the bank sometimes is able to get the money refunded - but this is rare!

    Complain directly to Delcampe and leave suitable feedback for this person.
  • @cecilia
    Administrator
    @cecilia

    696 messages

    Belgium

    It has been over 3 weeks since I sent a payment by bank transfer to a seller, and I have had no acknowledgement of him receiving it or sending the item
    I ordered. What are my options of getting my payment back? I will never deal with a seller again who only takes bank transfers. At least with PayPal I can file a complaint and be reimbursed.
    • Created on 1 Sept 2023 at 07:47
    • #1595370
    Hello "glennbredfeldt",

    Delcampe lets you initiate a dispute if you don’t receive your lot after paying the seller.
    When you initiate a dispute you will be in direct contact with the seller.
    The Delcampe Team will only be informed of the dispute and of your need for assistance if you request mediation.

    To open a dispute, please follow this procedure: Link (https)

    Have a nice day.

    Kind regards,
    Cecilia
  • glennbredfeldt
    glennbredfeldt 100% (114x)

    2 messages

    United States

    Ok, thanks. The item did finally arrive, though the seller never posted weather the payment came or when he shipped the package. Sellers need to communicate better with buyers, especially when a bank transfer is involved.
  • kak
    kak 100% (97x)

    2 messages

    United Kingdom

    It has been over 3 weeks since I sent a payment by bank transfer to a seller, and I have had no acknowledgement of him receiving it or sending the item
    I ordered. What are my options of getting my payment back? I will never deal with a seller again who only takes bank transfers. At least with PayPal I can file a complaint and be reimbursed.
    • Created on 1 Sept 2023 at 07:47
    • #1595370
    hello, im new in here.... i have the same problem as you did, after payment seller havent responded, i opened a dispute but that seem not to be working...and for some reason i am not finding the link to post in the forum.. can you pls help me to understand how to post in forum or contact delcampe?
    thanks
  • @cecilia
    Administrator
    @cecilia

    696 messages

    Belgium

    hello, im new in here.... i have the same problem as you did, after payment seller havent responded, i opened a dispute but that seem not to be working...and for some reason i am not finding the link to post in the forum.. can you pls help me to understand how to post in forum or contact delcampe?
    thanks
    • Created on 12 Sept 2023 at 02:00
    • #1598757
    Hello "kak",

    After verification, I see that you opened disputes in your account.
    You can request help from a mediator starting on 16/09/2023, 10:34 or after two exchanges.The button "request mediation" will appear in the dispute.

    If you need any help from us, please contact us via the contact form: Link (https)

    Have a nice day!

    Kind regards,
    Cecilia
  • kak
    kak 100% (97x)

    2 messages

    United Kingdom

    Hello "kak",

    After verification, I see that you opened disputes in your account.
    You can request help from a mediator starting on 16/09/2023, 10:34 or after two exchanges.The button "request mediation" will appear in the dispute.

    If you need any help from us, please contact us via the contact form: Link (https)

    Have a nice day!

    Kind regards,
    Cecilia
    • Created on 12 Sept 2023 at 02:44
    • #1598799
    thank you :yes:

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