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I can't withdraw funds from mangopay

  • gem-banknotes
    gem-banknotes 100% (811x)
    free

    1 message

    Spain

    Hello.
    I cannot withdraw mangopay funds earned from product sales on delcampe.
    I start withdrawing funds and after a while the funds appear again in the mangopay account and not in my bank account.
    I would like to know why this happens and how it can be solved.
    It is very frustrating not being able to withdraw the funds obtained from the sales of my products and until the problem is solved I will not use mangopay anymore.
    This problem is generating a lot of distrust in me.
  • @miranda
    Administrator
    @miranda

    516 messages

    Belgium

    Hello.
    I cannot withdraw mangopay funds earned from product sales on delcampe.
    I start withdrawing funds and after a while the funds appear again in the mangopay account and not in my bank account.
    I would like to know why this happens and how it can be solved.
    It is very frustrating not being able to withdraw the funds obtained from the sales of my products and until the problem is solved I will not use mangopay anymore.
    This problem is generating a lot of distrust in me.
    • Created on 1 Jul 2024 at 06:28
    • #1765545
    Dear gem-banknotes,

    I see that your case is already being handled by my colleague Marion.

    If you have any specific question on this case, may I kindly ask you to revert to her directly?

    Thank you and have a lovely day!
    Miranda
  • tris_nerima
    tris_nerima 98% (57609x)
    advanced

    437 messages

    Canada

    Mango pay requires transit numbers for payments.Canadian banks do not use transit numbers.How do I get my money?
  • @dimitri
    Administrator
    @dimitri

    814 messages

    Belgium

    Mango pay requires transit numbers for payments.Canadian banks do not use transit numbers.How do I get my money?
    • Created on 15 Jul 2024 at 13:44
    • #1771542
    Hello,

    Please contact our Customer Service through the Help button or contact form. They'll help you process your pay-out.
  • tris_nerima
    tris_nerima 98% (57609x)
    advanced

    437 messages

    Canada

    I have contacted Elise 4 times with the same problem. I was told Mangopay required a letter from my bank with all my banking information. I sent her the letter as an attachnent several days ago.Stil have no answer! How long does it take to get my money out? Mangopay sucks! How can I opt out of accepting this payment method?
  • Account deleted
    Account deleted

    0 messages

    Sweden

    I have contacted Elise 4 times with the same problem. I was told Mangopay required a letter from my bank with all my banking information. I sent her the letter as an attachnent several days ago.Stil have no answer! How long does it take to get my money out? Mangopay sucks! How can I opt out of accepting this payment method?
    • Created on 26 Jul 2024 at 10:53
    • #1775085
    This information is no longer available because the user’s account has been deleted (GDPR)
  • tris_nerima
    tris_nerima 98% (57609x)
    advanced

    437 messages

    Canada

    After checking on Mangopay it appears there are many complaints on the net about them.
    It appears that they make getting money out extremely difficult. They create demands for bank information, with no result.
    They claim funds were sent, and blame the banks for losing the funds.The claims are plentiful and I believe Delcampe does not have any control over their money transferring partner. As a customer of Delcampe I believe they are also at fault.The system currently seems shoddy at best, and fraudulent at worst. Since both Delcampe and Mangopay are both located in Luxembourg I am proceeding with enquiries with Luxembourg to investigate my concerns
  • wycombe1
    wycombe1 100% (84983x)
    premium

    1886 messages

    United Kingdom

    Personally I have had no problems at all using Mangopay. But out of interest I looked at their Trustpilot reviews and found most were truly shocking 45% negative and 45% only positive with the rest somewhere in between.

    It seem that they have a major problem with their customer services - very similar to Paypal in its infancy it seems.
  • Account deleted
    Account deleted

    0 messages

    Sweden

    This information is no longer available because the user’s account has been deleted (GDPR)
  • tris_nerima
    tris_nerima 98% (57609x)
    advanced

    437 messages

    Canada

    This information is no longer available because the user’s account has been deleted (GDPR)
    • Created on 27 Jul 2024 at 05:51
    • #1775349
    It seems to me that Delcampe should have control of our members financial transactions ,not Mangopay.Request for answers to Delcampe first are sent to Mangopay, who controls the money? It's now been 2 weeks with no answer. I am getting very tired of the nonsense here. Never had so many issues selling anywhere! I have spent years building up my store here with over 90,000 listings. I should be able to withdraw my money from any account here!
  • Account deleted
    Account deleted

    0 messages

    Sweden

    It seems to me that Delcampe should have control of our members financial transactions ,not Mangopay.Request for answers to Delcampe first are sent to Mangopay, who controls the money? It's now been 2 weeks with no answer. I am getting very tired of the nonsense here. Never had so many issues selling anywhere! I have spent years building up my store here with over 90,000 listings. I should be able to withdraw my money from any account here!
    • Created on 28 Jul 2024 at 11:02
    • #1775874
    This information is no longer available because the user’s account has been deleted (GDPR)
  • @cecilia
    Administrator
    @cecilia

    700 messages

    Belgium

    It seems to me that Delcampe should have control of our members financial transactions ,not Mangopay.Request for answers to Delcampe first are sent to Mangopay, who controls the money? It's now been 2 weeks with no answer. I am getting very tired of the nonsense here. Never had so many issues selling anywhere! I have spent years building up my store here with over 90,000 listings. I should be able to withdraw my money from any account here!
    • Created on 28 Jul 2024 at 11:02
    • #1775874
    Hello "tris_nerima",

    After verification, I see that my colleague Elise is already in contact with our banking partner and will get back to you as soon as possible.

    Have a nice day.

    Kind regards,
    Cecilia
  • tris_nerima
    tris_nerima 98% (57609x)
    advanced

    437 messages

    Canada

    Hello "tris_nerima",

    After verification, I see that my colleague Elise is already in contact with our banking partner and will get back to you as soon as possible.

    Have a nice day.

    Kind regards,
    Cecilia
    • Created on 29 Jul 2024 at 04:28
    • #1776084
    No word about my funds? It's been over 2 weeks since funds were withdrawn from my mangopay. How long does it take to transfer funds to my bank?
  • tris_nerima
    tris_nerima 98% (57609x)
    advanced

    437 messages

    Canada

    Hello "tris_nerima",

    After verification, I see that my colleague Elise is already in contact with our banking partner and will get back to you as soon as possible.

    Have a nice day.

    Kind regards,
    Cecilia
    • Created on 29 Jul 2024 at 04:28
    • #1776084
    I think Elise is missing in action...not a word for over 3 weeks. No money received! This is a ongoing
    issue with mangopay. Delays...requests for identification...money withdrawn and never received...claims
    the bank must have it or they lost it. Why is it that Delcampe need to 'check with mangopay" to get no answers? This supposed company was hired by Delcampe and it is Delcampe's responsibility to get answers for it's members. I demand an answer to where and when my money was sent ,with some proof or I will begin legal action in Luxumbourg in 5 days.This is disgusting and illegal.
  • tris_nerima
    tris_nerima 98% (57609x)
    advanced

    437 messages

    Canada

    I think Elise is missing in action...not a word for over 3 weeks. No money received! This is a ongoing
    issue with mangopay. Delays...requests for identification...money withdrawn and never received...claims
    the bank must have it or they lost it. Why is it that Delcampe need to 'check with mangopay" to get no answers? This supposed company was hired by Delcampe and it is Delcampe's responsibility to get answers for it's members. I demand an answer to where and when my money was sent ,with some proof or I will begin legal action in Luxumbourg in 5 days.This is disgusting and illegal.
    • Created on 17 Aug 2024 at 10:27
    • #1784442
    To get a real look at the Mangopay ratings,gogle trustpilot mangopay reviews and read the horror stories.
  • winnipeg
    winnipeg 100% (5665x)
    free

    183 messages

    Canada

    I think Elise is missing in action...not a word for over 3 weeks. No money received! This is a ongoing
    issue with mangopay. Delays...requests for identification...money withdrawn and never received...claims
    the bank must have it or they lost it. Why is it that Delcampe need to 'check with mangopay" to get no answers? This supposed company was hired by Delcampe and it is Delcampe's responsibility to get answers for it's members. I demand an answer to where and when my money was sent ,with some proof or I will begin legal action in Luxumbourg in 5 days.This is disgusting and illegal.
    • Created on 17 Aug 2024 at 10:27
    • #1784442
    I have some funds in Mangopay and since I'm in Canada it makes me worry about it now. I didn't try to withdraw yet,but it looks not really good.
  • @miranda
    Administrator
    @miranda

    516 messages

    Belgium

    I think Elise is missing in action...not a word for over 3 weeks. No money received! This is a ongoing
    issue with mangopay. Delays...requests for identification...money withdrawn and never received...claims
    the bank must have it or they lost it. Why is it that Delcampe need to 'check with mangopay" to get no answers? This supposed company was hired by Delcampe and it is Delcampe's responsibility to get answers for it's members. I demand an answer to where and when my money was sent ,with some proof or I will begin legal action in Luxumbourg in 5 days.This is disgusting and illegal.
    • Created on 17 Aug 2024 at 10:27
    • #1784442
    Dear Tris_nerima,

    Elise contacted you on August 6th and asked you a specific question (which I'm not going to write here); but I don't see any reply from you.

    I'll send you back the email. The communication on your case will be handled by emails, not on the forum.

    Thank you for your understanding,
    Miranda
  • burkesworks
    burkesworks 100% (1284x)
    free

    7 messages

    United Kingdom

    Hello.
    I cannot withdraw mangopay funds earned from product sales on delcampe.
    I start withdrawing funds and after a while the funds appear again in the mangopay account and not in my bank account.
    I would like to know why this happens and how it can be solved.
    It is very frustrating not being able to withdraw the funds obtained from the sales of my products and until the problem is solved I will not use mangopay anymore.
    This problem is generating a lot of distrust in me.
    • Created on 1 Jul 2024 at 06:28
    • #1765545
    You are not alone. Mangopay's ID requirements suck, and that's why (reluctantly) I don't sell on here. It's OK for paying for items but useless for receiving anything from sales. Give me PayPal any day.
    Just received a refund from a seller (paid into Mangopay, of course, as that's how it was originally paid) and it's not showing up. Sent Mangopay a chargeback via my credit card, hopefully that might do the trick.
  • praeteritum
    praeteritum 100% (3331x)
    free

    450 messages

    Canada

    I have some funds in Mangopay and since I'm in Canada it makes me worry about it now. I didn't try to withdraw yet,but it looks not really good.
    • Created on 17 Aug 2024 at 12:16
    • #1784487
    Hello,
    Same worry here. Plus, I'm afraid that my Canadian bank will charge fees for receiving money transfered from overseas. Check with your bank first.
    Whatever I have in Mangopay, which is not much, as I hardly sell anything anymore, I use to pay the fees that Delcampe now charge to buyers like me.
    Francois
  • winnipeg
    winnipeg 100% (5665x)
    free

    183 messages

    Canada

    Hello,
    Same worry here. Plus, I'm afraid that my Canadian bank will charge fees for receiving money transfered from overseas. Check with your bank first.
    Whatever I have in Mangopay, which is not much, as I hardly sell anything anymore, I use to pay the fees that Delcampe now charge to buyers like me.
    Francois
    • Created on 24 Aug 2024 at 10:36
    • #1787541
    My bank surely will charge a fee plus covert to CAD in the worst rate.Would be interested to hear what by end happened to another Canadian seller who mentioned trouble with transfer.
  • tris_nerima
    tris_nerima 98% (57609x)
    advanced

    437 messages

    Canada

    Dear Tris_nerima,

    Elise contacted you on August 6th and asked you a specific question (which I'm not going to write here); but I don't see any reply from you.

    I'll send you back the email. The communication on your case will be handled by emails, not on the forum.

    Thank you for your understanding,
    Miranda
    • Created on 19 Aug 2024 at 02:37
    • #1785060
    H9i Miranda...I have sent banking details to you. Please update.
  • tris_nerima
    tris_nerima 98% (57609x)
    advanced

    437 messages

    Canada

    Dear Tris_nerima,

    Elise contacted you on August 6th and asked you a specific question (which I'm not going to write here); but I don't see any reply from you.

    I'll send you back the email. The communication on your case will be handled by emails, not on the forum.

    Thank you for your understanding,
    Miranda
    • Created on 19 Aug 2024 at 02:37
    • #1785060
    Miranda...please update my mangopay fund transfer
  • @cecilia
    Administrator
    @cecilia

    700 messages

    Belgium

    Miranda...please update my mangopay fund transfer
    • Created on 9 Sept 2024 at 12:01
    • #1794492
    Hello "tris_nerima",

    After verification, I see that my colleague Elise sent you an email yesterday. Please answer by email.The communication on your case will be handled by emails, not on the forum.

    Thank you for your understanding,
    Cecilia
  • tris_nerima
    tris_nerima 98% (57609x)
    advanced

    437 messages

    Canada

    Hello "tris_nerima",

    After verification, I see that my colleague Elise sent you an email yesterday. Please answer by email.The communication on your case will be handled by emails, not on the forum.

    Thank you for your understanding,
    Cecilia
    • Created on 10 Sept 2024 at 02:42
    • #1794708
    Hi...I did not receive that email.
  • winnipeg
    winnipeg 100% (5665x)
    free

    183 messages

    Canada

    Hi...I did not receive that email.
    • Created on 10 Sept 2024 at 10:33
    • #1794870
    It looks like after two month after there issue isn't resolved ((

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