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no issued invoice yet

  • merlion
    merlion 100% (45834x)
    PRO premium

    162 Beiträge

    Ungarn

    Hi Admins and Members,

    September 1st has passed, and there is still no invoice issued for the store subscriptions. I wonder why? :)
  • @miranda
    Administrator
    @miranda

    525 Beiträge

    Belgien

    Hello Merlion,

    Renewals of the Store subscriptions do not take place on September 1 but on September 12th.
    You can find this information in your Subscriptions and Services page Link (https)

    Kind regards,
    Miranda
  • baifeiyun1
    baifeiyun1 100% (16146x)
    standard

    28 Beiträge

    China

    Hello Merlion,

    Renewals of the Store subscriptions do not take place on September 1 but on September 12th.
    You can find this information in your Subscriptions and Services page Link (https)

    Kind regards,
    Miranda
    • Erstellt am 02.09.2024 um 10:14
    • #1791279
    HI:
    I would like to midify the store subscription.But it could not.Why.
    board
  • @cecilia
    Administrator
    @cecilia

    720 Beiträge

    Belgien

    HI:
    I would like to midify the store subscription.But it could not.Why.
    • Erstellt am 11.09.2024 um 03:37
    • #1795152
    Hello "baifeiyun1",

    Please contact us via the contact form: Link (https)

    Thank you in advance.

    Kind regards
    Cecilia
  • merlion
    merlion 100% (45834x)
    PRO premium

    162 Beiträge

    Ungarn

    HI:
    I would like to midify the store subscription.But it could not.Why.
    • Erstellt am 11.09.2024 um 03:37
    • #1795152
    Hello Miranda,
    Thank you very much for letting me know about it.

    Best regards,
    Merlion
  • merlion
    merlion 100% (45834x)
    PRO premium

    162 Beiträge

    Ungarn

    Hi Admins and Members,

    September 1st has passed, and there is still no invoice issued for the store subscriptions. I wonder why? :)
    • Erstellt am 02.09.2024 um 04:41
    • #1791153
    Hello Miranda,
    Thank you very much for letting me know about it.

    Best regards,
    Merlion
  • stevehillstamps
    stevehillstamps 100% (14575x)
    PRO standard

    223 Beiträge

    Vereinigtes Königreich

    Have items started to be closed yet due to the shop limits, and if not when will that occur?

    I see that a million stamp lots have disappeared overnight, but this does not seem as bad as what I was expecting.
  • @cecilia
    Administrator
    @cecilia

    720 Beiträge

    Belgien

    Have items started to be closed yet due to the shop limits, and if not when will that occur?

    I see that a million stamp lots have disappeared overnight, but this does not seem as bad as what I was expecting.
    • Erstellt am 12.09.2024 um 05:11
    • #1795776
    Hello Steve,

    Our IT team is working on this. The sales are closing progressively, but given the number of closed sales, some may still appear in the search engine.

    Kind regards,
    Cecilia
  • moonstone
    moonstone 100% (54734x)
    advanced

    1023 Beiträge

    Vereinigtes Königreich

    Have items started to be closed yet due to the shop limits, and if not when will that occur?

    I see that a million stamp lots have disappeared overnight, but this does not seem as bad as what I was expecting.
    • Erstellt am 12.09.2024 um 05:11
    • #1795776
    Down about 10 million from a few days ago, but that may be sellers closing stores or parts of, to avoid paying charges, rather than Delcampe doing anything so far
  • hoatzinstamps
    hoatzinstamps 100% (128812x)
    PRO advanced

    1114 Beiträge

    Vereinigtes Königreich

    Hello Merlion,

    Renewals of the Store subscriptions do not take place on September 1 but on September 12th.
    You can find this information in your Subscriptions and Services page Link (https)

    Kind regards,
    Miranda
    • Erstellt am 02.09.2024 um 10:14
    • #1791279
    Miranda,

    I can see that the Store subscription has been taken from my MangoPay account on the 12th September but where is the advice / invoice?

    Alan Catherall
    [Hoatzinstamps]
  • martinezsmith
    martinezsmith 100% (41916x)
    PRO advanced

    61 Beiträge

    Spanien

    When can we expect invoices from Delcampe, for the store subscription fee?
    Thanks
  • @marion
    Administrator
    @marion

    587 Beiträge

    Belgien

    Hello,

    Your invoice will be available within 5 working days of the month following your payment.

    Have a nice day!

    Kind regards,

    Marion - Delcampe Customer Service
  • martinezsmith
    martinezsmith 100% (41916x)
    PRO advanced

    61 Beiträge

    Spanien

    Hello,

    Your invoice will be available within 5 working days of the month following your payment.

    Have a nice day!

    Kind regards,

    Marion - Delcampe Customer Service
    • Erstellt am 19.09.2024 um 08:04
    • #1798782
    Many thanks for your reply!

    Hoping you also have a great day!
  • martinezsmith
    martinezsmith 100% (41916x)
    PRO advanced

    61 Beiträge

    Spanien

    We have already completed the payment for the second month of our store subscription, but I’m unable to locate the invoice for last month.

    @Marion, on September 19th, you mentioned: "Your invoice will be available within 5 working days of the month following your payment."

    However, the most recent invoice I can find from Delcampe is from Wednesday, May 1, 2024.

    Am I overlooking something? There is no invoice visible in the payment control panel, and I’m preparing to file my taxes soon. It is crucial for me to declare the payments I make to European partners.

    I would really appreciate your assistance in resolving this matter promptly.
  • sammlerkalle
    Account geschlossen
    PRO free

    881 Beiträge

    Deutschland

    We have already completed the payment for the second month of our store subscription, but I’m unable to locate the invoice for last month.

    @Marion, on September 19th, you mentioned: "Your invoice will be available within 5 working days of the month following your payment."

    However, the most recent invoice I can find from Delcampe is from Wednesday, May 1, 2024.

    Am I overlooking something? There is no invoice visible in the payment control panel, and I’m preparing to file my taxes soon. It is crucial for me to declare the payments I make to European partners.

    I would really appreciate your assistance in resolving this matter promptly.
    • Erstellt am 14.10.2024 um 05:25
    • #1809399
    This is very confusing on the page. Normally you would assume that the invoice is under "Fees history" or "Fee invoices". But strangely enough, it is not. Instead, you have to look for the relevant payment in the "Payment History" list. You will then find the invoice there. I hope that this will be made clearer at some point.
  • martinezsmith
    martinezsmith 100% (41916x)
    PRO advanced

    61 Beiträge

    Spanien

    This is very confusing on the page. Normally you would assume that the invoice is under "Fees history" or "Fee invoices". But strangely enough, it is not. Instead, you have to look for the relevant payment in the "Payment History" list. You will then find the invoice there. I hope that this will be made clearer at some point.
    • Erstellt am 14.10.2024 um 06:03
    • #1809438
    @sammlerkalle, many thanks for your help! I found it!!!

    I filtered by "Subscriptions and Services" on the Payment History link, and there it was.

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