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Negative Feedback

  • janie9365
    janie9365 78% (6491x)
    free

    9 Beiträge

    Thailand

    I sent item 494314130 by registered mail,The buyer received it ,but after he lodged claim to paypal , i refund his payment, I find unjustified the negative feedback.
  • mainlypostcards
    Account geschlossen
    free

    3540 Beiträge

    Vereinigtes Königreich

    I sent item 494314130 by registered mail,The buyer received it ,but after he lodged claim to paypal , i refund his payment, I find unjustified the negative feedback.
    • Erstellt am 09.10.2018 um 05:11
    • #915070
    If you sent by registered mail, you should be able to prove it has been received and therefore you would be covered by Paypal buyer protection, so why refund?
  • janie9365
    janie9365 78% (6491x)
    free

    9 Beiträge

    Thailand

    If you sent by registered mail, you should be able to prove it has been received and therefore you would be covered by Paypal buyer protection, so why refund?
    • Erstellt am 09.10.2018 um 15:46
    • #915283
    Paypal protect the buyers ,not the sellers.
  • mainlypostcards
    Account geschlossen
    free

    3540 Beiträge

    Vereinigtes Königreich

    Paypal protect the buyers ,not the sellers.
    • Erstellt am 11.10.2018 um 02:38
    • #915733
    Meant to say Paypal seller protection.
  • janie9365
    janie9365 78% (6491x)
    free

    9 Beiträge

    Thailand

    I did.But Paypal defends always the buyer.In my opinion Paypal has to not be accepted on delcampe site
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Vereinigtes Königreich

    I did.But Paypal defends always the buyer.In my opinion Paypal has to not be accepted on delcampe site
    • Erstellt am 14.10.2018 um 04:25
    • #916990
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • wycombe1
    wycombe1 100% (87799x)
    premium

    1933 Beiträge

    Vereinigtes Königreich

    Paypal does not always take the side of the buyer.

    Firstly did you actually contact Paypal and send them the Registration number? If you did Paypal has to be able to see it online with the proof of receipt. If it is online you should give them the link as they will not search for it themselves.

    Also you do not say what the nature of the dispute is. If it was for an item not as described the buyer has to provide proof he returned the original item'

    I am not a fan of Paypal but they are often vilified when the problem is due to the seller not following Paypal's procedures and policies and not actually taking any action when a problem occurs.

    Similar with those that always blame postal authorities for problems without actually taking any action.
  • emmbersplace
    emmbersplace 83% (13050x)
    standard

    908 Beiträge

    Philippinen

    Paypal does not always take the side of the buyer.

    Firstly did you actually contact Paypal and send them the Registration number? If you did Paypal has to be able to see it online with the proof of receipt. If it is online you should give them the link as they will not search for it themselves.

    Also you do not say what the nature of the dispute is. If it was for an item not as described the buyer has to provide proof he returned the original item'

    I am not a fan of Paypal but they are often vilified when the problem is due to the seller not following Paypal's procedures and policies and not actually taking any action when a problem occurs.

    Similar with those that always blame postal authorities for problems without actually taking any action.
    • Erstellt am 13.12.2018 um 06:26
    • #941593
    Yes I agree 100%. Paypal offers protection to the seller if the seller can prove the package was received AND the package was sent to the buyer's paypal registered address.

    Should the buyer claim be for "not as described" etc...that is a different matter.

    The original question was about unfair negative feedback. The seller should enter a dispute for unfair feedback and request mediation if he wants it removed.

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