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Negative Feedback

  • janie9365
    janie9365 78% (6491x)
    free

    9 messages

    Thaïlande

    I sent item 494314130 by registered mail,The buyer received it ,but after he lodged claim to paypal , i refund his payment, I find unjustified the negative feedback.
  • mainlypostcards
    Compte fermé
    free

    3540 messages

    Royaume-Uni

    I sent item 494314130 by registered mail,The buyer received it ,but after he lodged claim to paypal , i refund his payment, I find unjustified the negative feedback.
    • Posté le 9 oct. 2018 à 05:11
    • #915070
    If you sent by registered mail, you should be able to prove it has been received and therefore you would be covered by Paypal buyer protection, so why refund?
  • janie9365
    janie9365 78% (6491x)
    free

    9 messages

    Thaïlande

    If you sent by registered mail, you should be able to prove it has been received and therefore you would be covered by Paypal buyer protection, so why refund?
    • Posté le 9 oct. 2018 à 15:46
    • #915283
    Paypal protect the buyers ,not the sellers.
  • mainlypostcards
    Compte fermé
    free

    3540 messages

    Royaume-Uni

    Paypal protect the buyers ,not the sellers.
    • Posté le 11 oct. 2018 à 02:38
    • #915733
    Meant to say Paypal seller protection.
  • janie9365
    janie9365 78% (6491x)
    free

    9 messages

    Thaïlande

    I did.But Paypal defends always the buyer.In my opinion Paypal has to not be accepted on delcampe site
  • Compte supprimé
    Compte supprimé

    0 message

    Royaume-Uni

    I did.But Paypal defends always the buyer.In my opinion Paypal has to not be accepted on delcampe site
    • Posté le 14 oct. 2018 à 04:25
    • #916990
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • wycombe1
    wycombe1 100% (87799x)
    premium

    1933 messages

    Royaume-Uni

    Paypal does not always take the side of the buyer.

    Firstly did you actually contact Paypal and send them the Registration number? If you did Paypal has to be able to see it online with the proof of receipt. If it is online you should give them the link as they will not search for it themselves.

    Also you do not say what the nature of the dispute is. If it was for an item not as described the buyer has to provide proof he returned the original item'

    I am not a fan of Paypal but they are often vilified when the problem is due to the seller not following Paypal's procedures and policies and not actually taking any action when a problem occurs.

    Similar with those that always blame postal authorities for problems without actually taking any action.
  • emmbersplace
    emmbersplace 83% (13050x)
    standard

    908 messages

    Philippines

    Paypal does not always take the side of the buyer.

    Firstly did you actually contact Paypal and send them the Registration number? If you did Paypal has to be able to see it online with the proof of receipt. If it is online you should give them the link as they will not search for it themselves.

    Also you do not say what the nature of the dispute is. If it was for an item not as described the buyer has to provide proof he returned the original item'

    I am not a fan of Paypal but they are often vilified when the problem is due to the seller not following Paypal's procedures and policies and not actually taking any action when a problem occurs.

    Similar with those that always blame postal authorities for problems without actually taking any action.
    • Posté le 13 déc. 2018 à 06:26
    • #941593
    Yes I agree 100%. Paypal offers protection to the seller if the seller can prove the package was received AND the package was sent to the buyer's paypal registered address.

    Should the buyer claim be for "not as described" etc...that is a different matter.

    The original question was about unfair negative feedback. The seller should enter a dispute for unfair feedback and request mediation if he wants it removed.

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