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API problem when uploading articles

  • sero815
    Account geschlossen
    PRO free

    73 Beiträge

    Deutschland

    I uploaded 131 items via the API interface (with Marketplace Manager) on 3.11. at around 0.54 am.

    It was very slow, not at the usual speed.

    I then received 5 emails from Delcampe for each item.

    When I checked the Delcampe website, I found that the 131 items had all been uploaded 5 times!

    I then deleted all these items directly on the Delcampe site, as each item is only available once, not 5 times!

    On Wednesday, 3 November 2021 22:54 I uploaded another 4 items in the same way.

    Again the same problem, all 4 items were uploaded 5 times each!
    What is the problem with DELCAMPE?
  • sero815
    Account geschlossen
    PRO free

    73 Beiträge

    Deutschland

    After consultation with my service provider (Marketplace Manager), several users are experiencing this problem.
  • @thomas
    Administrator
    @thomas

    348 Beiträge

    Belgien

    After consultation with my service provider (Marketplace Manager), several users are experiencing this problem.
    • Erstellt am 04.11.2021 um 05:54
    • #1342793
    Hello sero815,

    Thank you for reporting the problem, we will investigate. We will get back to you as soon as possible.

    Sorry for the inconvenience,
    --
    Thomas
    Delcampe Team
  • fnwbr
    Account geschlossen

    34 Beiträge

    Deutschland


    Internal Server Error
  • fnwbr
    Account geschlossen

    34 Beiträge

    Deutschland

    Hello @thomas,

    here are some more details. We export items using the `/bulk` endpoint, and all requests result in an internal server error like pictured in the screenshot attached.

    There are no details as to what might be wrong. We also didn't change anything on our side of things in recent times.
    board
  • fnwbr
    Account geschlossen

    34 Beiträge

    Deutschland

    To explain further: -Because- the server is replying with a response code 500 our software will retry up to 5 times. Hence the items ending up being listed multiple times; that part is not on your side.

    But why do the servers reply `500 Internal Server Error` when the listing was actually accepted?
  • @thomas
    Administrator
    @thomas

    348 Beiträge

    Belgien

    Hello everyone,

    We have identified the cause of the problem. It has been corrected, you should no longer encounter the problem.

    It only affected items for sale from the /item/bulk call since November 2nd 09:49 UTC.

    If you want us to identify and close your duplicate sales, please let us know.

    Sorry for the inconvenience,
    --
    Thomas
    Delcampe Team
  • fnwbr
    Account geschlossen

    34 Beiträge

    Deutschland

    Hello @thomas,

    thank you for getting back to us. If you can identify and close those duplicate sales please go ahead and do so.
    If you do so feel free to close -all of them-, including the "original" ones so to speak.

    Thank you in advance
  • @thomas
    Administrator
    @thomas

    348 Beiträge

    Belgien

    Hello @thomas,

    thank you for getting back to us. If you can identify and close those duplicate sales please go ahead and do so.
    If you do so feel free to close -all of them-, including the "original" ones so to speak.

    Thank you in advance
    • Erstellt am 05.11.2021 um 09:13
    • #1343231
    Hello fnwbr,

    For which users do you want me to close sales?
  • philmaster
    philmaster 100% (12870x)
    PRO advanced

    8 Beiträge

    Deutschland

    Hello fnwbr,

    For which users do you want me to close sales?
    • Erstellt am 05.11.2021 um 09:32
    • #1343243
    Hello @thomas ,
    thank you very much. Pleas delete our duplicate sales including the original ones in the time since November 2nd 09:49 UTC.

    If done, we will make a new export.

    Best regards
    Bodo Weber
    philmaster
  • rolfschwerdt
    rolfschwerdt 100% (3537x)
    PRO advanced

    2 Beiträge

    Deutschland

    Hello @thomas ,
    thank you very much. Pleas delete our duplicate sales including the original ones in the time since November 2nd 09:49 UTC.

    If done, we will make a new export.

    Best regards
    Rrolfschwerdtolf Schwerdt
  • rolfschwerdt
    rolfschwerdt 100% (3537x)
    PRO advanced

    2 Beiträge

    Deutschland

    rolfschwerdt
    rolfschwerdt 100% (1285x)PRO

    1 message

    Germany
    Hello @thomas ,
    thank you very much. Pleas delete our duplicate sales including the original ones in the time since November 2nd 09:49 UTC.

    If done, we will make a new export.

    Best regards
    Rolf Schwerdt
    rolfschwerdt
  • @thomas
    Administrator
    @thomas

    348 Beiträge

    Belgien

    Hello @philmaster and @rolfschwerdt,

    Your sales have been closed. I have sent you the ids of the sales concerned by email.

    Best Regards,
    --
    Thomas
    Delcampe Team
  • cartespostales_de
    cartespostales_de 100% (173948x)
    PRO premium

    69 Beiträge

    Deutschland

    Hello everyone,

    We have identified the cause of the problem. It has been corrected, you should no longer encounter the problem.

    It only affected items for sale from the /item/bulk call since November 2nd 09:49 UTC.

    If you want us to identify and close your duplicate sales, please let us know.

    Sorry for the inconvenience,
    --
    Thomas
    Delcampe Team
    • Erstellt am 05.11.2021 um 09:06
    • #1343222
    Dear Thomas,

    unfortuntely it is not solved :no:
    Same error - since two days.

    Internal Server Error 500

    But checking the failed items, I have to notice, they are all online - several times!

    Please review the bug and fix it (again).

    Best thanks and regards
  • @thomas
    Administrator
    @thomas

    348 Beiträge

    Belgien

    Dear Thomas,

    unfortuntely it is not solved :no:
    Same error - since two days.

    Internal Server Error 500

    But checking the failed items, I have to notice, they are all online - several times!

    Please review the bug and fix it (again).

    Best thanks and regards
    • Erstellt am 29.11.2021 um 02:37
    • #1351534
    Hello cartespostales_de,

    We have identified the cause of the problem. It is not the same as the previous one but the consequences are similar.

    The problem has been corrected. You may have encountered it between November 26 at 14:30 UTC and November 30 at 10:45 UTC.

    We are sorry for the inconvenience,
    Best regards,
    --
    Thomas
    Delcampe Team
  • philarena
    philarena 100% (5514x)
    PRO advanced

    2 Beiträge

    Deutschland

    I uploaded 131 items via the API interface (with Marketplace Manager) on 3.11. at around 0.54 am.

    It was very slow, not at the usual speed.

    I then received 5 emails from Delcampe for each item.

    When I checked the Delcampe website, I found that the 131 items had all been uploaded 5 times!

    I then deleted all these items directly on the Delcampe site, as each item is only available once, not 5 times!

    On Wednesday, 3 November 2021 22:54 I uploaded another 4 items in the same way.

    Again the same problem, all 4 items were uploaded 5 times each!
    What is the problem with DELCAMPE?
    • Erstellt am 04.11.2021 um 05:51
    • #1342787
    Hi,
    I upload continuously. Beginning of November, some articles were 6x in. Delcampe cleaned, thanks.
    Now I have got a message, that some articles are more times in, one already 784x.
    Delcampe (Lily) informed my.
    Marktplatz - API checked and informed me, that I have loaded them only once.
    So please, clear my double articles (some without photos) and inform me, when it is done.
    thanks a lot
    Michael

    Examples:
    Link (https)

    more examples:
    Link (https)
  • philarena
    philarena 100% (5514x)
    PRO advanced

    2 Beiträge

    Deutschland

    I have copied the links in, but does not work.
    Lily from Delcampe know more, she sent me the links.
    sorry,
    Michael
  • postcarddatabase
    postcarddatabase 100% (15268x)
    PRO advanced

    65 Beiträge

    Belgien

    just received a 504 error myself; a 443 timeout on the second try; more issues with the API going on?
  • @kevin
    Administrator
    @kevin

    102 Beiträge

    Belgien

    Hello,

    Indeed, we had some stability problems this Wednesday 15th but everything is back to normal.

    We are sorry for the inconvenience,
    Best regards,

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