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Invoicing Problems

  • prescott9376
    prescott9376 100% (488x)
    standard

    80 berichten

    Verenigd Koninkrijk

    I have templates set for my postage. Up to 8 Cards and the buyer only pays postage on the 1st and all are invoiced together automatically, I dont actually send the invoice myself.
    All has been working well but yesterday 2 buyers bought 3 items each & both were automatically invoiced for each item.
    Although I could edit the invoices I couldnt combine them. I had to delete the postage for the 1st 2 items, so the buyer ended up paying the right amount but of course had to pay seperately for each which meant I ended up with 3 paypal fees.
    Anybody else had this problem? or suggestions?
    Paul
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Zweden

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • prescott9376
    prescott9376 100% (488x)
    standard

    80 berichten

    Verenigd Koninkrijk

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 12 okt 2023 op 03:16
    • #1611417
    No, my standard buy now price.
    Just checked my templates & nothing has changed, UK or international.
  • stevehillstamps
    stevehillstamps 100% (14520x)
    PRO standard

    223 berichten

    Verenigd Koninkrijk

    I had 10 individual orders from a buyer yesterday.

    Looking at the times the buyer was going though my store looking for other stamps they were interested in and buying them individually (rather than as a group by keeping in their basket and ckecking out). Previously the system would group these by postage template automatically for each buyer but something seems to have changed, I've reported it to delcampe who said they were passing it on to the IT dept.

    I have it set so I have to manually send an invoice so was able to catch it and combine by clicking the check boxes on the right and 'Group' without the additional paypal charges thankfully.
  • prescott9376
    prescott9376 100% (488x)
    standard

    80 berichten

    Verenigd Koninkrijk

    I had 10 individual orders from a buyer yesterday.

    Looking at the times the buyer was going though my store looking for other stamps they were interested in and buying them individually (rather than as a group by keeping in their basket and ckecking out). Previously the system would group these by postage template automatically for each buyer but something seems to have changed, I've reported it to delcampe who said they were passing it on to the IT dept.

    I have it set so I have to manually send an invoice so was able to catch it and combine by clicking the check boxes on the right and 'Group' without the additional paypal charges thankfully.
    • Aangemaakt 12 okt 2023 op 09:08
    • #1611897
    Thanks Steve
  • pipeline
    pipeline 100% (40653x)
    advanced

    404 berichten

    Denemarken

    I have templates set for my postage. Up to 8 Cards and the buyer only pays postage on the 1st and all are invoiced together automatically, I dont actually send the invoice myself.
    All has been working well but yesterday 2 buyers bought 3 items each & both were automatically invoiced for each item.
    Although I could edit the invoices I couldnt combine them. I had to delete the postage for the 1st 2 items, so the buyer ended up paying the right amount but of course had to pay seperately for each which meant I ended up with 3 paypal fees.
    Anybody else had this problem? or suggestions?
    Paul
    • Aangemaakt 12 okt 2023 op 01:50
    • #1611300
    I have the same problem, and I also have templates set for my postage, and the items are sold for full price.
    I have just been on 2 weeks vacation, and was so unlucky to delete my password to Delcampe on my first day on Crete, and therefore I have no connection to Delcampe under my vacation.
    Coming home from vacation today, I can see that I have more buyers who has bought more items, and every item is on a single invoice with postage, and they are all paid, so I can't combine.
    I simply don't know what to do now.
    Have you got an answer from Delcampe?
    Benny
  • prescott9376
    prescott9376 100% (488x)
    standard

    80 berichten

    Verenigd Koninkrijk

    I have the same problem, and I also have templates set for my postage, and the items are sold for full price.
    I have just been on 2 weeks vacation, and was so unlucky to delete my password to Delcampe on my first day on Crete, and therefore I have no connection to Delcampe under my vacation.
    Coming home from vacation today, I can see that I have more buyers who has bought more items, and every item is on a single invoice with postage, and they are all paid, so I can't combine.
    I simply don't know what to do now.
    Have you got an answer from Delcampe?
    Benny
    • Aangemaakt 16 okt 2023 op 08:36
    • #1614357
    Sadly no. I think all you can do is a lot of refunds but take into account the added Paypal fees.
    I am about to go on holiday to Portugal & I never take any devices with me other than a cheap mobile phone for emergencies. So no internet for me while away, Any problems will have to wait.
    Paul
  • @cecilia
    Beheerder
    @cecilia

    700 berichten

    België

    Hello,

    We can confirm that our IT team is currently working on resolving the problem linked to the grouping of invoices.

    In the meantime, we invite you to group invoices manually by following this procedure: Link (https)
    If you have any difficulty, please contact us using the contact form: Link (https)

    We will keep you informed once the problem has been resolved.

    Thank you for your patience.

    Kind regards,
    Cecilia

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