I Forum - Technical update 24/10/2019

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Technical update 24/10/2019

Amministratore

@miranda

535 messaggi

Belgio
Hi everyone,

Since yesterday, we have noticed a slowdown in the upload of new listings through the Lister.

The new listings do appear on the website but with a delay (a few hours at least).
We ask you NOT to relist those items as they will appear on the website eventually.
Relisting them will only make it worse as it will increase the time of upload AND your items will be duplicated.

We just have had an update with the IT department and there are approximately 12.000 listings in our queues.
Those items are stuck and will appear on the website with a delay as mentioned here above.

Tomorrow morning, we will give you a new update in this particular post.

Thank you for your patience.

Kind regards,
Miranda
- Creato 24 ott 2019 a 10:30 (#1054276)
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Amministratore

@miranda

535 messaggi

Belgio
Hi Everyone,

Only 2.000 items left in our queues.
Hopefully, soon all the items should be listed on our website.

We thank you again for your patience.
And wish you a wonderful week-end!

Kind regards,
Miranda
- Creato 25 ott 2019 a 08:20 (#1054609)
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philavita 100% (14002x)

38 messaggi

Germania
same problem today - send some items from lister and they are not there for ca 30 minutes so far?
- Creato 16 nov 2019 a 12:27 (#1063543)
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philavita 100% (14002x)

38 messaggi

Germania
About 16 hours passed from the time I have sent the new items by the Lister - they are still not in my shop. Please HELP!!! email and sales seams to be working ok, as well as sales close...
- Creato 17 nov 2019 a 03:00 (#1063783)
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maghu 98% (32321x)

92 messaggi

India
Just observed, sent from Lister, yet to appear in the website...
- Creato 17 nov 2019 a 05:55 (#1063921)
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philavita 100% (14002x)

38 messaggi

Germania
all is Ok after almost 20 hours - thank you
- Creato 17 nov 2019 a 08:19 (#1064008)
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Amministratore

@miranda

535 messaggi

Belgio
philavita

all is Ok after almost 20 hours - thank you

Creato 17 nov 2019 a 08:19

#1064008
Hi Philavita, Hi all,

there has been again a delay ... I am sorry for the inconvenience.
It is now over.

Have a very good day,
Miranda
- Creato 18 nov 2019 a 04:58 (#1064347)
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philavita 100% (14002x)

38 messaggi

Germania
Thank you - sometimes it happends!
- Creato 18 nov 2019 a 06:23 (#1064428)
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philaxia 100% (13720x)
Conto chiuso

32 messaggi

Italia
I am experiencing issues with the delcampe lister. When I upload the items, it just freezes, so I need to stop and re-start the upload. The software is ok, the issue is with the upload, it hangs and it does not complete the full upload.

Is it a delcampe issue?
- Creato 18 nov 2019 a 13:01 (#1064647)
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Amministratore

@miranda

535 messaggi

Belgio
philaxia

I am experiencing issues with the delcampe lister. When I upload the items, it just freezes, so I need to stop and re-start the upload. The software is ok, the issue is with the upload, it hangs and it does not complete the full upload.

Is it a delcampe issue?

Creato 18 nov 2019 a 13:01

#1064647
Dear Philaxia,

Could you please confirm that you are using the latest Delcampe version which is version V4.1.6 ?

Thanks,
Miranda
- Creato 19 nov 2019 a 02:26 (#1064737)
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philaxia 100% (13720x)
Conto chiuso

32 messaggi

Italia
@miranda

Dear Philaxia,

Could you please confirm that you are using the latest Delcampe version which is version V4.1.6 ?

Thanks,
Miranda

Creato 19 nov 2019 a 02:26

#1064737
Yes, I have 4.1.6.

This is still happening now. I am uploading the new items. It regularly starts the upload, then it stops uploading and I need to cancel and start it again to continue the upload. Please see the screenshot
- Creato 19 nov 2019 a 02:49 (#1064746)
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Amministratore

@miranda

535 messaggi

Belgio
philaxia

Yes, I have 4.1.6.

This is still happening now. I am uploading the new items. It regularly starts the upload, then it stops uploading and I need to cancel and start it again to continue the upload. Please see the screenshot

Creato 19 nov 2019 a 02:49

#1064746
Would you mind sending me a copy of the file you are using?
Please send it to en@delcampe-support.com and also include if you are using Windows or Mac.

Thanks,
Miranda
- Creato 19 nov 2019 a 03:49 (#1064776)
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philaxia 100% (13720x)
Conto chiuso

32 messaggi

Italia
@miranda

Would you mind sending me a copy of the file you are using?
Please send it to en@delcampe-support.com and also include if you are using Windows or Mac.

Thanks,
Miranda

Creato 19 nov 2019 a 03:49

#1064776
Thank you, I have just sent out the email.
- Creato 19 nov 2019 a 04:19 (#1064812)
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Technical update 24/10/2019

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