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Disappearing sales

mainlypostcards 100% (19865x)
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3540 messaggi

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I accepted a grouped offer about 2 1/2 hours ago.

The items are no where to be found.

Since them I have had normal sales, which have appeared in my "to invoice" section as usual.
- Creato 20 mag 2018 a 08:12 (#862053)
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Account eliminato

0 messaggi

Bulgaria
Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
- Creato 20 mag 2018 a 14:22 (#862212)
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mainlypostcards 100% (19865x)
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3540 messaggi

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Account eliminato

Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).

Creato 20 mag 2018 a 14:22

#862212
Thanks for the reply.

As I am not the only one experiencing this, it is obviously a glitch.

Hopefully it will get sorted soon.
- Creato 20 mag 2018 a 15:16 (#862227)
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mainlypostcards 100% (19865x)
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3540 messaggi

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I've accepted a lower bid this morning, which has also vanished.
- Creato 21 mag 2018 a 04:17 (#862347)
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bythebay 100% (11396x)

21 messaggi

Canada
Yes, same here - accepted an offer late last night but no sale to invoice this morning! Maybe a Monday morning gremlin!

BytheBay
- Creato 21 mag 2018 a 08:30 (#862446)
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Account eliminato

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Bulgaria
Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
- Creato 21 mag 2018 a 10:05 (#862494)
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mainlypostcards 100% (19865x)
Conto chiuso

3540 messaggi

Regno Unito
Account eliminato

Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).

Creato 21 mag 2018 a 10:05

#862494
There is a thread about this on the French forum as well.

So far, no communication from Delcampe, either in English or in French.

I hope they sort it soon.
- Creato 21 mag 2018 a 10:32 (#862515)
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emmbersplace 83% (13050x)

908 messaggi

Filippine
A variety on this Delcampe magic disappearing act theme.

A customer from Portugal purchased 4 items, selected "buy" but the sale was not recorded and he told me the items "purchased" have disappeared from my shop.

He was correct!. No sale recorded but 4 items treated as "sold" and deleted from my shop

Reported to Delcampe by customer....no response

I have to say I feel inclined to list these items elsewhere and direct the customer there but will give it 24 hours to see if a response and fix is imminent..
- Creato 21 mag 2018 a 11:49 (#862542)
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gemmament 100% (17177x)
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312 messaggi

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emmbersplace

A variety on this Delcampe magic disappearing act theme.

A customer from Portugal purchased 4 items, selected "buy" but the sale was not recorded and he told me the items "purchased" have disappeared from my shop.

He was correct!. No sale recorded but 4 items treated as "sold" and deleted from my shop

Reported to Delcampe by customer....no response

I have to say I feel inclined to list these items elsewhere and direct the customer there but will give it 24 hours to see if a response and fix is imminent..

Creato 21 mag 2018 a 11:49

#862542
I have the same problem. just accepted a batch of offers but everything has disappeard. the lack of response from Delcampe is alarming.
- Creato 21 mag 2018 a 12:08 (#862551)
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philavita 100% (14002x)

38 messaggi

Germania
Same issue with the grouped offer - the items are all marked as sold, yet not in to be invoice and no mail concerning them. Need action!
- Creato 21 mag 2018 a 16:00 (#862650)
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merlion 100% (46089x)

164 messaggi

Ungheria
same here with accepted offers and closed autions with bids (early close)
- Creato 21 mag 2018 a 23:56 (#862722)
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emmbersplace 83% (13050x)

908 messaggi

Filippine
My problem was resolved today.....sale recorded now...2 days late!

Thank you D for sorting things out. My only complaint is that no-one bothers to tell us when there is a glitch. Software problems happen sometimes but silence is NOT golden...just a pain in the a***
- Creato 22 mag 2018 a 00:23 (#862734)
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mainlypostcards 100% (19865x)
Conto chiuso

3540 messaggi

Regno Unito
emmbersplace

My problem was resolved today.....sale recorded now...2 days late!

Thank you D for sorting things out. My only complaint is that no-one bothers to tell us when there is a glitch. Software problems happen sometimes but silence is NOT golden...just a pain in the a***

Creato 22 mag 2018 a 00:23

#862734
Your issue may be resolved, but the grouped/lower offer issue isn't - at least not for me.
- Creato 22 mag 2018 a 01:57 (#862791)
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alanmac3 100% (9626x)

1 messaggio

Regno Unito
Put in 4 orders late last night. One was okay and paid for. The other three have completely disappeared
Not sure if anyone from Delcampe technical department reads these posts as I would like this sorted ASAP
- Creato 22 mag 2018 a 02:10 (#862815)
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123ugis 100% (27619x)

178 messaggi

Lettonia
mainlypostcards

Your issue may be resolved, but the grouped/lower offer issue isn't - at least not for me.

Creato 22 mag 2018 a 01:57

#862791
Seems the problems now is with all sold items. Just received mails about four sold items (fixed price), but there are not any new sold item in sale tracking. In addition four auction items with bids, which must end yesterday are not moved to sold and still is active as items with bids.

And still no any reaction from Delcampe!
- Creato 22 mag 2018 a 02:45 (#862836)
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mainlypostcards 100% (19865x)
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3540 messaggi

Regno Unito
Sunday's grouped offer has just come through, but no sign yet of the lower bid I accepted yesterday.

But it seems they are working on it.

As Emmbers has said, it would be nice if Delcampe would acknowledge that there is a problem with an estimated time for a fix, so that we know what to expect.
- Creato 22 mag 2018 a 03:48 (#862899)
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Amministratore

@miranda

535 messaggi

Belgio
Dear members,

Our IT department is currently working on the issue you have experienced with sold items (not available in your Sales/Purchases tracking).

As soon as this issue is solved, all the items you have sold/purchased will appear again in your tracking.

We are sorry for the inconvenience caused.

We will keep you posted on this.

Kind regards,
Miranda - Customer Service
- Creato 22 mag 2018 a 05:49 (#863013)
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Amministratore

@miranda

535 messaggi

Belgio
Dear all,

The issue you experienced has been finally been solved.

If this is not the case, could you please contact us again and provide us with the references of the items that are still missing from your sales/purchases tracking?

We would like to apologize again for the inconvenience caused.

Kind regards,
Miranda - Customer Service
- Creato 22 mag 2018 a 10:27 (#863190)
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Disappearing sales

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