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Disappearing sales

  • mainlypostcards
    Compte fermé
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    3540 messages

    Royaume-Uni

    I accepted a grouped offer about 2 1/2 hours ago.

    The items are no where to be found.

    Since them I have had normal sales, which have appeared in my "to invoice" section as usual.
  • Compte supprimé
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    Bulgarie

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • mainlypostcards
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    3540 messages

    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 20 mai 2018 à 14:22
    • #862212
    Thanks for the reply.

    As I am not the only one experiencing this, it is obviously a glitch.

    Hopefully it will get sorted soon.
  • mainlypostcards
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    3540 messages

    Royaume-Uni

    I've accepted a lower bid this morning, which has also vanished.
  • bythebay
    bythebay 100% (11396x)
    advanced

    21 messages

    Canada

    Yes, same here - accepted an offer late last night but no sale to invoice this morning! Maybe a Monday morning gremlin!

    BytheBay
  • Compte supprimé
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    Bulgarie

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • mainlypostcards
    Compte fermé
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    3540 messages

    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 21 mai 2018 à 10:05
    • #862494
    There is a thread about this on the French forum as well.

    So far, no communication from Delcampe, either in English or in French.

    I hope they sort it soon.
  • emmbersplace
    emmbersplace 83% (13050x)
    standard

    908 messages

    Philippines

    A variety on this Delcampe magic disappearing act theme.

    A customer from Portugal purchased 4 items, selected "buy" but the sale was not recorded and he told me the items "purchased" have disappeared from my shop.

    He was correct!. No sale recorded but 4 items treated as "sold" and deleted from my shop

    Reported to Delcampe by customer....no response

    I have to say I feel inclined to list these items elsewhere and direct the customer there but will give it 24 hours to see if a response and fix is imminent..

    :whiteflag:
  • gemmament
    Compte fermé
    PRO free

    312 messages

    Royaume-Uni

    A variety on this Delcampe magic disappearing act theme.

    A customer from Portugal purchased 4 items, selected "buy" but the sale was not recorded and he told me the items "purchased" have disappeared from my shop.

    He was correct!. No sale recorded but 4 items treated as "sold" and deleted from my shop

    Reported to Delcampe by customer....no response

    I have to say I feel inclined to list these items elsewhere and direct the customer there but will give it 24 hours to see if a response and fix is imminent..

    :whiteflag:
    • Posté le 21 mai 2018 à 11:49
    • #862542
    I have the same problem. just accepted a batch of offers but everything has disappeard. the lack of response from Delcampe is alarming.
  • philavita
    philavita 100% (14002x)

    38 messages

    Allemagne

    Same issue with the grouped offer - the items are all marked as sold, yet not in to be invoice and no mail concerning them. Need action! :help:
  • merlion
    merlion 100% (46088x)
    PRO premium

    164 messages

    Hongrie

    same here with accepted offers and closed autions with bids (early close)
  • emmbersplace
    emmbersplace 83% (13050x)
    standard

    908 messages

    Philippines

    My problem was resolved today.....sale recorded now...2 days late!

    Thank you D for sorting things out. My only complaint is that no-one bothers to tell us when there is a glitch. Software problems happen sometimes but silence is NOT golden...just a pain in the a***
  • mainlypostcards
    Compte fermé
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    3540 messages

    Royaume-Uni

    My problem was resolved today.....sale recorded now...2 days late!

    Thank you D for sorting things out. My only complaint is that no-one bothers to tell us when there is a glitch. Software problems happen sometimes but silence is NOT golden...just a pain in the a***
    • Posté le 22 mai 2018 à 00:23
    • #862734
    Your issue may be resolved, but the grouped/lower offer issue isn't - at least not for me.
  • alanmac3
    alanmac3 100% (9619x)

    1 message

    Royaume-Uni

    Put in 4 orders late last night. One was okay and paid for. The other three have completely disappeared
    Not sure if anyone from Delcampe technical department reads these posts as I would like this sorted ASAP
  • 123ugis
    123ugis 100% (27619x)
    advanced

    178 messages

    Lettonie

    Your issue may be resolved, but the grouped/lower offer issue isn't - at least not for me.
    • Posté le 22 mai 2018 à 01:57
    • #862791
    Seems the problems now is with all sold items. Just received mails about four sold items (fixed price), but there are not any new sold item in sale tracking. In addition four auction items with bids, which must end yesterday are not moved to sold and still is active as items with bids.

    And still no any reaction from Delcampe!
  • mainlypostcards
    Compte fermé
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    3540 messages

    Royaume-Uni

    Sunday's grouped offer has just come through, but no sign yet of the lower bid I accepted yesterday.

    But it seems they are working on it.

    As Emmbers has said, it would be nice if Delcampe would acknowledge that there is a problem with an estimated time for a fix, so that we know what to expect.
  • @miranda
    Administrateur
    @miranda

    535 messages

    Belgique

    Dear members,

    Our IT department is currently working on the issue you have experienced with sold items (not available in your Sales/Purchases tracking).

    As soon as this issue is solved, all the items you have sold/purchased will appear again in your tracking.

    We are sorry for the inconvenience caused.

    We will keep you posted on this.

    Kind regards,
    Miranda - Customer Service
  • @miranda
    Administrateur
    @miranda

    535 messages

    Belgique

    Dear all,

    The issue you experienced has been finally been solved.

    If this is not the case, could you please contact us again and provide us with the references of the items that are still missing from your sales/purchases tracking?

    We would like to apologize again for the inconvenience caused.

    Kind regards,
    Miranda - Customer Service

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