Poor protection items-FDC

I will share a bad experience with one of the sellers.

I bought some stamps and FDC. The o stamps were in a protective card, while the FDC is larger and was placed in the letter. There is a picture next to it.
FDC without protection arrived damaged.
I wrote to the seller and he replied that I should send it back and he will reimburse the cost of the letter - FDC. However, it does not cover the cost of return postage because it is stated so in the terms and conditions.

I would like to hear your opinion. Is this mail from the seller, not a bad protection for the product that arrives damaged, but since he has his own rules in the conditions, he doesn't care?
I paid 5.6€ postage + handling.

So, I can sell stuff on delcamp. I write my conditions... when I sell a product that I do not protect, I will not be responsible for damages caused by shipping. Then I will write to the buyer that he can do it back, but he covers the costs. Would you think that way is fair?

To me, that way is not fair. The seller must provide protection. The picture is attached, but now I'm asking for your opinion.

IMHO the seller is responsible for the items until they reach you You are not responsible for his choice of carrier or the service they provide because only he can claim for any damage in transit.

Even if the seller used the best protection available he is still responsible for any damage caused in transit and should refund you in full for those damaged items once you have provided proof of the damage and how it was caused. If he wants the items returning to him then he should pay the return postage unless you agree to something else.

Dear

Thank you for aswer...

He dotn wana paid for returen shipping. He say, he will refound for FDC, when I will returen. But not for shipping.

from pictures you can see, thete carton was smaller then FDC...

Le retour est à la charge de l’acheteur dans mes conditions générales de ventes

Il est faux de dire qu’il n’y avait pas de protection Je vous rembourse dès que j’aurais reçu en retour l’enveloppe Vérifiez les conditions générales de vente

Il est faux de dire qu’il n’y avait pas de protection la preuve c’est que tous les autres lots n’ont pas subit de dommage Conformément aux conditions générales de vente je vous rembourserai après la réception de l’enveloppe soi disant endommagée

and when I opend dispute.

Bonjour,

Par précaution, nous informons les deux parties que l'acheteur/vendeur est tenu de converser dans une langue commune au vendeur. S'il n'y a pas de langue commune, l'acheteur doit se conformer à la langue du vendeur. En cas d'incompréhension, nous conseillons l'utilisation d'un traducteur automatique tel que Google Translate ou Deepl :

Link (https)

Link (https)

Au vu des conditions de vente du vendeur « Droit de rétractation », l’acheteur a un délai de 14 jours légaux à partir de la réception de l’objet remporté pour retourner celui-ci et demander son remboursement sans avoir à motiver son refus.

Les frais de retour sont à charge du vendeur, sauf si spécifié autrement dans les conditions de vente avant l’achat. Dans ce cas-ci, il est indiqué dans les conditions de vente du vendeur que les frais de retour sont à charge de l'acheteur. Nous invitons donc l'acheteur à renvoyer l'objet à ses frais. Le vendeur sera tenu de rembourser l'acheteur à la réception de l'objet.

Bien cordialement,

L'équipe Delcampe

Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).

You will need to complain directly to Delcampe.

'Google' first 'distance selling regulations' which are law in the EU and show how and why this seller is breaking them. Too many sellers give Delcampe a bad name by refusing to honour the laws regarding on line trading. Even now you see in item descriptions - 'I am not responsible for items lost or damaged in the post' etc. - Totally illegal.

If you paid this seller by Paypal or a credit card initiate a charge back for items not as described and he will have a refund forced apon him

Your situation illustrates why payment should be made by a service that allows you to get your money back when a seller fails to perform properly in the supply of goods paid for.

A Google translation of part of this sellers terms and conditions state (translated from the original French)

"In the case of sales of an amount of €10 or more and PAYPAL or DELCAMPE PAY payment, the port will be made exclusively by registered mail or by registered mail.
In the case of a return only the price of the object is refunded, shipping costs and PayPal fees are not.

I am not responsible for any non-receipt of the object. I can, at your expense, make shipments with tracking."

This shows he is breaking the distance selling regulations - because he is responsible for the item until it reaches you. Paypal will refund your whole payment should you initiate a chargeback - he will have NO choice in this. If he wants the item back he will have to send you the return postage If he does not you will have to keep the item for a while in case he changes his mind because if you are refunded the item again belong to him and not you.

Thank you... This tell a lot about seller... He make own roulse for others, but not for himself...

Hello,
No matter what the seller says, if you pay through Paypal, Paypal will refund your payment in case where you do not receive your purchase.
Francois

I paid via banktrasfer