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Retrieve items functions don't work

Servitel

460 messaggi

Svizzera
I need to retrieve items for an user with around 500000 items
Since some days your system hangs up or return 0 items randomly and I'm not able to use the function

It's possible tp fix this issue please ?

I have already opened a thread one week ago without answer, I hope this time I receive an answer !
- Creato 23 mag 2024 a 22:24 (#1749284)
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Amministratore

@dorian

69 messaggi

Belgio
Hello Servitel,

We are investigating this issue today.
I get back to you by the end of the day.

Have a nice day,
Regards,
--
- Creato 27 mag 2024 a 04:09 (#1750634)
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Amministratore

@dorian

69 messaggi

Belgio
We are on a fix, I get back to you when released.

Regards,
--
- Creato 27 mag 2024 a 16:22 (#1750952)
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Servitel

460 messaggi

Svizzera
@dorian

We are on a fix, I get back to you when released.

Regards,
--

Creato 27 mag 2024 a 16:22

#1750952
Any new ?
- Creato 31 mag 2024 a 02:42 (#1752497)
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Amministratore

@dorian

69 messaggi

Belgio
Servitel

Any new ?

Creato 31 mag 2024 a 02:42

#1752497
Hello Servitel,

We added 2 more efficient calls for big scale stores, here are the calls to retrieve open and close (unsold) items:
Link (https)
Link (https)

Sold item call is still in progress.

Have a nice day,
Regards,
--
- Creato 31 mag 2024 a 04:56 (#1752584)
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Servitel

460 messaggi

Svizzera
@dorian

Hello Servitel,

We added 2 more efficient calls for big scale stores, here are the calls to retrieve open and close (unsold) items:
Link (https)
Link (https)

Sold item call is still in progress.

Have a nice day,
Regards,
--

Creato 31 mag 2024 a 04:56

#1752584
Just checked. I don't see difference between the old call item/fixedprice/opened and the new one item/opened

The retrieve time is more than 1 minute per 1000 items and sometimes the first call return 0 items
- Creato 31 mag 2024 a 05:01 (#1752590)
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Servitel

460 messaggi

Svizzera
Now works !
Just an info: with this new call I can filter items in auction and fixed prices ?
- Creato 31 mag 2024 a 05:04 (#1752593)
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Amministratore

@dorian

69 messaggi

Belgio
Servitel

Now works !
Just an info: with this new call I can filter items in auction and fixed prices ?

Creato 31 mag 2024 a 05:04

#1752593
Unfortunately you can not, but you now have the field "selling_type" in the response.
- Creato 31 mag 2024 a 05:38 (#1752611)
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Servitel

460 messaggi

Svizzera
@dorian

Unfortunately you can not, but you now have the field "selling_type" in the response.

Creato 31 mag 2024 a 05:38

#1752611
There are some problems on this new function.
The result is random.
On 10 calls 5 times the result is empty and on another 2 times the flush hangs up after3/5 calls

I use 1000 items per call, but the same result if I pass 100 items or 1 item
- Creato 31 mag 2024 a 05:53 (#1752620)
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Amministratore

@dorian

69 messaggi

Belgio
Servitel

There are some problems on this new function.
The result is random.
On 10 calls 5 times the result is empty and on another 2 times the flush hangs up after3/5 calls

I use 1000 items per call, but the same result if I pass 100 items or 1 item

Creato 31 mag 2024 a 05:53

#1752620
Could you paste us the http response when you get the empty body?
- Creato 31 mag 2024 a 06:04 (#1752626)
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Servitel

460 messaggi

Svizzera
504 Gateway Timeout
- Creato 31 mag 2024 a 06:10 (#1752632)
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Servitel

460 messaggi

Svizzera
@dorian

Could you paste us the http response when you get the empty body?

Creato 31 mag 2024 a 06:04

#1752626
504 Gateway Timeout
- Creato 31 mag 2024 a 06:13 (#1752635)
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Servitel

460 messaggi

Svizzera
@dorian

Could you paste us the http response when you get the empty body?

Creato 31 mag 2024 a 06:04

#1752626
Just to know if the fix is in progress or not
- Creato 3 giu 2024 a 03:05 (#1753880)
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Amministratore

@dorian

69 messaggi

Belgio
Servitel

Just to know if the fix is in progress or not

Creato 3 giu 2024 a 03:05

#1753880
Hello Servitel,

Yes it is, i'm coming back to you when released.

Have a nice day,
Regards,
--
- Creato 4 giu 2024 a 03:27 (#1754564)
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Servitel

460 messaggi

Svizzera
@dorian

Hello Servitel,

Yes it is, i'm coming back to you when released.

Have a nice day,
Regards,
--

Creato 4 giu 2024 a 03:27

#1754564
Any forecast for this fix ?
- Creato 7 giu 2024 a 03:57 (#1756508)
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Amministratore

@dorian

69 messaggi

Belgio
Hello Servitel,

An optimization has been released now.
A new call for sold items is also available Link (https) .

We are looking forward for your feeback.

Have a nice day,
Regards,
--
- Creato 7 giu 2024 a 04:29 (#1756523)
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Servitel

460 messaggi

Svizzera
@dorian

Hello Servitel,

An optimization has been released now.
A new call for sold items is also available Link (https) .

We are looking forward for your feeback.

Have a nice day,
Regards,
--

Creato 7 giu 2024 a 04:29

#1756523
The issue is for the items on sale, not for items sold !
- Creato 7 giu 2024 a 04:33 (#1756526)
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Amministratore

@dorian

69 messaggi

Belgio
Servitel

The issue is for the items on sale, not for items sold !

Creato 7 giu 2024 a 04:33

#1756526
The optimization is for items on sale
- Creato 7 giu 2024 a 04:37 (#1756529)
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Servitel

460 messaggi

Svizzera
@dorian

The optimization is for items on sale

Creato 7 giu 2024 a 04:37

#1756529
The optimization dont' work. The system hangs up with "Bad Gateway" error after 2 minutes of waiting.

The same error since 2 weeks
- Creato 7 giu 2024 a 04:42 (#1756532)
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Amministratore

@dorian

69 messaggi

Belgio
Servitel

The optimization dont' work. The system hangs up with "Bad Gateway" error after 2 minutes of waiting.

The same error since 2 weeks

Creato 7 giu 2024 a 04:42

#1756532
Could you send us the query and the concerned store?
- Creato 7 giu 2024 a 05:36 (#1756583)
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Servitel

460 messaggi

Svizzera
@dorian

Could you send us the query and the concerned store?

Creato 7 giu 2024 a 05:36

#1756583
Link (https)

Tried also with 100 items or 1 item with same result

Store is "dodo-postcards"
- Creato 7 giu 2024 a 05:47 (#1756598)
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@lco
Conto chiuso

94 messaggi

Belgio
Hi Servitel,
I've investigated your issue.
From what I can see on the servers logs, the last call you made on the API was terminated by a '499' http status code.
We use Nginx to server http requests, this 499 is a special code in Nginx that means that the client (your side) has closed the connection before the response has been fully sent by the server.

I strongly suggest to search for a timeout setting in your script, since the is not a server side error.

Regards,
Laurent.
- Creato 7 giu 2024 a 07:27 (#1756655)
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Servitel

460 messaggi

Svizzera
@lco

Hi Servitel,
I've investigated your issue.
From what I can see on the servers logs, the last call you made on the API was terminated by a '499' http status code.
We use Nginx to server http requests, this 499 is a special code in Nginx that means that the client (your side) has closed the connection before the response has been fully sent by the server.

I strongly suggest to search for a timeout setting in your script, since the is not a server side error.

Regards,
Laurent.

Creato 7 giu 2024 a 07:27

#1756655
Hi Laurent
I have added the "Unlimited" wait. But after 6 minutes nothing is sent by your server

Started request at 13:30:32 GMT+1
- Creato 7 giu 2024 a 07:43 (#1756673)
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Servitel

460 messaggi

Svizzera
@lco

Hi Servitel,
I've investigated your issue.
From what I can see on the servers logs, the last call you made on the API was terminated by a '499' http status code.
We use Nginx to server http requests, this 499 is a special code in Nginx that means that the client (your side) has closed the connection before the response has been fully sent by the server.

I strongly suggest to search for a timeout setting in your script, since the is not a server side error.

Regards,
Laurent.

Creato 7 giu 2024 a 07:27

#1756655
If I use the old call
Link (https)

I receive the error 504 Gateway Time-out

Query started at 13:45:13 GMT +1
- Creato 7 giu 2024 a 07:47 (#1756676)
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@lco
Conto chiuso

94 messaggi

Belgio
Here is our latest logs for you:

217.XXX.XXX.XXX - - [07/Jun/2024:13:35:18 +0200] "GET /item/opened?token=XXX&startingItem=131000&numberOfItems=1000 HTTP/2.0" 200 2262966
217.XXX.XXX.XXX - - [07/Jun/2024:13:35:20 +0200] "GET /item/opened?token=XXX&startingItem=132000&numberOfItems=1000 HTTP/2.0" 200 2268276
217.XXX.XXX.XXX - - [07/Jun/2024:13:35:22 +0200] "GET /item/opened?token=XXX&startingItem=133000&numberOfItems=1000 HTTP/2.0" 499 0

Which means, everything was going fine until you disconnected (499) without any byte sent (0)
- Creato 7 giu 2024 a 07:57 (#1756688)
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Retrieve items functions don't work

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