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Technical update 24/10/2019

  • @miranda
    Administrateur
    @miranda

    535 messages

    Belgique

    Hi everyone,

    Since yesterday, we have noticed a slowdown in the upload of new listings through the Lister.

    The new listings do appear on the website but with a delay (a few hours at least).
    We ask you NOT to relist those items as they will appear on the website eventually.
    Relisting them will only make it worse as it will increase the time of upload AND your items will be duplicated.

    We just have had an update with the IT department and there are approximately 12.000 listings in our queues.
    Those items are stuck and will appear on the website with a delay as mentioned here above.

    Tomorrow morning, we will give you a new update in this particular post.

    Thank you for your patience.


    Kind regards,
    Miranda
  • @miranda
    Administrateur
    @miranda

    535 messages

    Belgique

    Hi Everyone,

    Only 2.000 items left in our queues.
    Hopefully, soon all the items should be listed on our website.

    We thank you again for your patience.
    And wish you a wonderful week-end!

    Kind regards,
    Miranda
  • philavita
    philavita 100% (14002x)

    38 messages

    Allemagne

    same problem today - send some items from lister and they are not there for ca 30 minutes so far? :no: :dunno: :help:
  • philavita
    philavita 100% (14002x)

    38 messages

    Allemagne

    About 16 hours passed from the time I have sent the new items by the Lister - they are still not in my shop. Please HELP!!! email and sales seams to be working ok, as well as sales close...
  • maghu
    maghu 98% (32321x)
    PRO advanced

    92 messages

    Inde

    Just observed, sent from Lister, yet to appear in the website...
  • philavita
    philavita 100% (14002x)

    38 messages

    Allemagne

    all is Ok after almost 20 hours - thank you
  • @miranda
    Administrateur
    @miranda

    535 messages

    Belgique

    all is Ok after almost 20 hours - thank you
    • Posté le 17 nov. 2019 à 08:19
    • #1064008
    Hi Philavita, Hi all,

    there has been again a delay ... I am sorry for the inconvenience.
    It is now over.

    Have a very good day,
    Miranda
  • philavita
    philavita 100% (14002x)

    38 messages

    Allemagne

    :cool2: :applause:
    Thank you - sometimes it happends!
  • philaxia
    Compte fermé
    PRO free

    32 messages

    Italie

    I am experiencing issues with the delcampe lister. When I upload the items, it just freezes, so I need to stop and re-start the upload. The software is ok, the issue is with the upload, it hangs and it does not complete the full upload.

    Is it a delcampe issue?
  • @miranda
    Administrateur
    @miranda

    535 messages

    Belgique

    I am experiencing issues with the delcampe lister. When I upload the items, it just freezes, so I need to stop and re-start the upload. The software is ok, the issue is with the upload, it hangs and it does not complete the full upload.

    Is it a delcampe issue?
    • Posté le 18 nov. 2019 à 13:01
    • #1064647
    Dear Philaxia,

    Could you please confirm that you are using the latest Delcampe version which is version V4.1.6 ?

    Thanks,
    Miranda
  • philaxia
    Compte fermé
    PRO free

    32 messages

    Italie

    Dear Philaxia,

    Could you please confirm that you are using the latest Delcampe version which is version V4.1.6 ?

    Thanks,
    Miranda
    • Posté le 19 nov. 2019 à 02:26
    • #1064737
    Yes, I have 4.1.6.

    This is still happening now. I am uploading the new items. It regularly starts the upload, then it stops uploading and I need to cancel and start it again to continue the upload. Please see the screenshot
    board
  • @miranda
    Administrateur
    @miranda

    535 messages

    Belgique

    Yes, I have 4.1.6.

    This is still happening now. I am uploading the new items. It regularly starts the upload, then it stops uploading and I need to cancel and start it again to continue the upload. Please see the screenshot
    • Posté le 19 nov. 2019 à 02:49
    • #1064746
    Would you mind sending me a copy of the file you are using?
    Please send it to en@delcampe-support.com and also include if you are using Windows or Mac.

    Thanks,
    Miranda
  • philaxia
    Compte fermé
    PRO free

    32 messages

    Italie

    Would you mind sending me a copy of the file you are using?
    Please send it to en@delcampe-support.com and also include if you are using Windows or Mac.

    Thanks,
    Miranda
    • Posté le 19 nov. 2019 à 03:49
    • #1064776
    Thank you, I have just sent out the email.

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