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Please fix the loading problem...

  • tris_nerima
    tris_nerima 98% (59358x)
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    473 messages

    Canada

    It seems the loading time is a problem that doesn't get fixed.There is a lot of hype about the new speed of the site....I don't see it.Uploads take forever again.Delcampe should shut down the site and repair the issue rather than let us suffer through the agony of one minute plus uploads,with many not uploading at all.What is wrong with the new servers?
  • maghu
    maghu 100% (32534x)
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    Inde

    It seems the loading time is a problem that doesn't get fixed.There is a lot of hype about the new speed of the site....I don't see it.Uploads take forever again.Delcampe should shut down the site and repair the issue rather than let us suffer through the agony of one minute plus uploads,with many not uploading at all.What is wrong with the new servers?
    • Posté le 20 sept. 2013 à 16:46
    • #465077
    :d-unhappy:
  • winnipeg
    winnipeg 100% (6010x)
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    204 messages

    Canada

    It seems the loading time is a problem that doesn't get fixed.There is a lot of hype about the new speed of the site....I don't see it.Uploads take forever again.Delcampe should shut down the site and repair the issue rather than let us suffer through the agony of one minute plus uploads,with many not uploading at all.What is wrong with the new servers?
    • Posté le 20 sept. 2013 à 16:46
    • #465077
    Same problem.it takes apr.a minute to upload one picture.
    :help:
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    Portugal

    Same problem.it takes apr.a minute to upload one picture.
    :help:
    • Posté le 22 sept. 2013 à 10:55
    • #465292
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  • wycombe1
    wycombe1 100% (89526x)
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    Royaume-Uni

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    • Posté le 23 sept. 2013 à 04:23
    • #465374
    I'm surprised there are not more complaining about the very slow upload times.

    Are there complaints on the other language forums? (for the linguists amongst us!)
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    Portugal

    I'm surprised there are not more complaining about the very slow upload times.

    Are there complaints on the other language forums? (for the linguists amongst us!)
    • Posté le 23 sept. 2013 à 05:03
    • #465385
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  • emmbersplace
    emmbersplace 40% (13054x)
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    908 messages

    Philippines

    I'm surprised there are not more complaining about the very slow upload times.

    Are there complaints on the other language forums? (for the linguists amongst us!)
    • Posté le 23 sept. 2013 à 05:03
    • #465385
    I actually had a response from Benjamin on this in reply to a comment I made on the "photo uploads" thread. He suggested that it might be my browser(s) but it isn't.

    I assume therefore that he is still investigating the possibility that the problem may be at Delcampe's end.........
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    Belgique

    I actually had a response from Benjamin on this in reply to a comment I made on the "photo uploads" thread. He suggested that it might be my browser(s) but it isn't.

    I assume therefore that he is still investigating the possibility that the problem may be at Delcampe's end.........
    • Posté le 23 sept. 2013 à 22:33
    • #465484
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    Royaume-Uni

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    • Posté le 24 sept. 2013 à 02:58
    • #465489
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  • kittell
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    Singapour

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    • Posté le 24 sept. 2013 à 02:58
    • #465489
    I have been unable to upload for 2 days now.

    Please, inform everyone when it has been fixed so that i dont have to waste time trying to upload. Thanks
  • kittell
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    Singapour

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    • Posté le 24 sept. 2013 à 02:58
    • #465489
    Just tried with a pic of 75kb, waited 4 minutes, couldnt load.
    Then tried a pic of 30kb, it was ok.
    So, is it the size of the pic?
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    Royaume-Uni

    Just tried with a pic of 75kb, waited 4 minutes, couldnt load.
    Then tried a pic of 30kb, it was ok.
    So, is it the size of the pic?
    • Posté le 25 sept. 2013 à 23:08
    • #465706
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  • kittell
    kittell 100% (2187x)
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    Singapour

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    • Posté le 26 sept. 2013 à 05:10
    • #465749
    I see, that's so disappointing n maddening :mad: I hope there's improvement.
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    Royaume-Uni

    I see, that's so disappointing n maddening :mad: I hope there's improvement.
    • Posté le 26 sept. 2013 à 10:29
    • #465800
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  • tris_nerima
    tris_nerima 98% (59358x)
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    Canada

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    • Posté le 24 sept. 2013 à 02:58
    • #465489
    Hi Benjamin...
    It's been 4 days since you said the tech people would fix the problem.Today is the worst day ever for uploads.Everything uploaded stalls out for several minutes.It would be nice to know what is wrong.Are the servers not adequate?What will be done to correct the problem and when.Maybe you can let us know what time of day is best to upload if that is the problem...I only use the single item uploader as I don't have spreadsheet programs.Perhaps the bulk loaders overwhelm the system.
    I am not a computer geek and have no idea of what is wrong.I do know that when the new fees were added,they were meant to finance new servers to eliminate problems.I would much rather do something more productive than sit and watch the moving blue bar.Please let us know what the problem is and when if possible it can be fixed.
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    Royaume-Uni

    Hi Benjamin...
    It's been 4 days since you said the tech people would fix the problem.Today is the worst day ever for uploads.Everything uploaded stalls out for several minutes.It would be nice to know what is wrong.Are the servers not adequate?What will be done to correct the problem and when.Maybe you can let us know what time of day is best to upload if that is the problem...I only use the single item uploader as I don't have spreadsheet programs.Perhaps the bulk loaders overwhelm the system.
    I am not a computer geek and have no idea of what is wrong.I do know that when the new fees were added,they were meant to finance new servers to eliminate problems.I would much rather do something more productive than sit and watch the moving blue bar.Please let us know what the problem is and when if possible it can be fixed.
    • Posté le 26 sept. 2013 à 12:08
    • #465820
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  • emmbersplace
    emmbersplace 40% (13054x)
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    Philippines

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    • Posté le 26 sept. 2013 à 16:58
    • #465848
    Regretfully, that is exactly the conclusion that I arrived at and will defer any further major listing of new material until the problem is fixed.,...fixed permanently not fixed temporarily like too many of the recent "fixes".

    I am, however, very pleased that Delcampe tech staff are aware of the position but, as the problem has existed for months if not years now, maybe it is time to move from being aware of the problem to fixing it?

    The only way I can get ant listings done in a reasonable time right now is to compress the pic my end to web-page compression ie 15-30kb. Quite ridiculous to have to even consider this in 2013....2003 yes. but in 2013?

    And...I list evenings my time which will be 10 am to early afternoon in Europe. Hardly peak times I would guess.

    All that being said, I would still dearly like to be able to continue listing & selling in a reasonable manner as Delcampe remains my site of choice despite the many alternatives now available.

    So my plea is please STOP all minor improvements, upgrades etc etc until site stability and speed are restored even to something halfway decent. For the site to be as speedy as claimed in the recent newsletter would have many sellers jumping up and down with joy!
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    Belgique

    Regretfully, that is exactly the conclusion that I arrived at and will defer any further major listing of new material until the problem is fixed.,...fixed permanently not fixed temporarily like too many of the recent "fixes".

    I am, however, very pleased that Delcampe tech staff are aware of the position but, as the problem has existed for months if not years now, maybe it is time to move from being aware of the problem to fixing it?

    The only way I can get ant listings done in a reasonable time right now is to compress the pic my end to web-page compression ie 15-30kb. Quite ridiculous to have to even consider this in 2013....2003 yes. but in 2013?

    And...I list evenings my time which will be 10 am to early afternoon in Europe. Hardly peak times I would guess.

    All that being said, I would still dearly like to be able to continue listing & selling in a reasonable manner as Delcampe remains my site of choice despite the many alternatives now available.

    So my plea is please STOP all minor improvements, upgrades etc etc until site stability and speed are restored even to something halfway decent. For the site to be as speedy as claimed in the recent newsletter would have many sellers jumping up and down with joy!
    • Posté le 27 sept. 2013 à 11:39
    • #465962
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  • postcarddepot
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    238 messages

    États-Unis

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    • Posté le 7 oct. 2013 à 03:49
    • #467262
    Not solved!

    Uploading hung up for over 10 minutes just before 5 pm Central Standard Time (US).

    That batch of cards went up on the Bay instead...

    I'd like to list here, but the listings need to go up smoothly. Time is money.
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    Royaume-Uni

    Not solved!

    Uploading hung up for over 10 minutes just before 5 pm Central Standard Time (US).

    That batch of cards went up on the Bay instead...

    I'd like to list here, but the listings need to go up smoothly. Time is money.
    • Posté le 7 oct. 2013 à 18:08
    • #467379
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  • tris_nerima
    tris_nerima 98% (59358x)
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    Canada

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    • Posté le 7 oct. 2013 à 03:49
    • #467262
    Hi Benjamin....still having very slow uploads.Especially after noon eastern daylight savings time.Your tech people have not fixed what is probably a fault of the servers.Too much uploading and the servers get backlogged.The problem seems better than before but still needs some work.
    Good luck.
  • kittell
    kittell 100% (2187x)
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    Singapour

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    • Posté le 7 oct. 2013 à 03:49
    • #467262
    Just tried loading 1 (One) tiny image.
    Gave up after waiting for 6 minutes!! :zzzzz:
    Is there any point renewing my sales?
    :no::whiteflag:
  • kittell
    kittell 100% (2187x)
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    37 messages

    Singapour

    Just tried loading 1 (One) tiny image.
    Gave up after waiting for 6 minutes!! :zzzzz:
    Is there any point renewing my sales?
    :no::whiteflag:
    • Posté le 7 oct. 2013 à 21:31
    • #467383
    at 20:01 tried a 30kb pic, was successful. 50kb not loading.
    So, must it be tiny pictures?
  • kittell
    kittell 100% (2187x)
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    37 messages

    Singapour

    at 20:01 tried a 30kb pic, was successful. 50kb not loading.
    So, must it be tiny pictures?
    • Posté le 8 oct. 2013 à 04:08
    • #467417
    It is back to normal ... Unable to upload any pic of any size :thumbdown: :thumbdown:
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    Royaume-Uni

    It is back to normal ... Unable to upload any pic of any size :thumbdown: :thumbdown:
    • Posté le 8 oct. 2013 à 04:32
    • #467426
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