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Requesting an invoice

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    Royaume-Uni

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    Royaume-Uni

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    • Posté le 24 avr. 2012 à 04:50
    • #383087
    Yes - I've been getting three e-mails each time.

    It's annoying as I have to check them all just in case they have been sent separately and there may be a message from the buyer in one.
  • mainlypostcards
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    Royaume-Uni

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    • Posté le 24 avr. 2012 à 04:50
    • #383087
    I get the occasional duplicate, but not 3 or 4 of them.

    I agree with you about the buyer having to wait until an invoice has been sent, but it may well be frustrating for some of the experienced buyers, who do happen to read a seller's t&c and s&h, and who do get it right.
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    Royaume-Uni

    I get the occasional duplicate, but not 3 or 4 of them.

    I agree with you about the buyer having to wait until an invoice has been sent, but it may well be frustrating for some of the experienced buyers, who do happen to read a seller's t&c and s&h, and who do get it right.
    • Posté le 24 avr. 2012 à 10:29
    • #383148
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    Royaume-Uni

    Yes - I've been getting three e-mails each time.

    It's annoying as I have to check them all just in case they have been sent separately and there may be a message from the buyer in one.
    • Posté le 24 avr. 2012 à 07:44
    • #383121
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  • @dimitri
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    Belgique

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 24 avr. 2012 à 04:50
    • #383087
    Hello,


    I don't think that the system is sending multiple requests each time. What I think has happened is the following: due to the website being slow for the last few days, people have been refreshing their pages or clicking on the button multiple times, resulting in multiple invoice requests on the seller's side.

    I verified the messages of the people who posted in this thread and while all of you seem to be getting multiple requests, there is no consistency in the number of requests you received: sometimes there's only one and in some cases even up to four. This seems to back up my theory.

    Could you please let me know if you keep encountering this issue and if the number of requests you receive is systematic (i.e. always two or always three requests)?

    Thank you in advance.


    Kind regards,

    Dimitri from the Delcampe Team
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    Royaume-Uni

    Hello,


    I don't think that the system is sending multiple requests each time. What I think has happened is the following: due to the website being slow for the last few days, people have been refreshing their pages or clicking on the button multiple times, resulting in multiple invoice requests on the seller's side.

    I verified the messages of the people who posted in this thread and while all of you seem to be getting multiple requests, there is no consistency in the number of requests you received: sometimes there's only one and in some cases even up to four. This seems to back up my theory.

    Could you please let me know if you keep encountering this issue and if the number of requests you receive is systematic (i.e. always two or always three requests)?

    Thank you in advance.


    Kind regards,

    Dimitri from the Delcampe Team
    • Posté le 25 avr. 2012 à 05:38
    • #383290
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    Royaume-Uni

    Hello,


    I don't think that the system is sending multiple requests each time. What I think has happened is the following: due to the website being slow for the last few days, people have been refreshing their pages or clicking on the button multiple times, resulting in multiple invoice requests on the seller's side.

    I verified the messages of the people who posted in this thread and while all of you seem to be getting multiple requests, there is no consistency in the number of requests you received: sometimes there's only one and in some cases even up to four. This seems to back up my theory.

    Could you please let me know if you keep encountering this issue and if the number of requests you receive is systematic (i.e. always two or always three requests)?

    Thank you in advance.


    Kind regards,

    Dimitri from the Delcampe Team
    • Posté le 25 avr. 2012 à 05:38
    • #383290
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • mainlypostcards
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    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 28 avr. 2012 à 15:50
    • #383878
    I had 6 on Wednesday from a single buyer, but he did buy 8 cards. The request came through in 2's at 3 different time intervals.
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    Royaume-Uni

    I had 6 on Wednesday from a single buyer, but he did buy 8 cards. The request came through in 2's at 3 different time intervals.
    • Posté le 28 avr. 2012 à 16:51
    • #383882
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    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 29 avr. 2012 à 03:33
    • #383903
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
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    Royaume-Uni

    Hello,


    I don't think that the system is sending multiple requests each time. What I think has happened is the following: due to the website being slow for the last few days, people have been refreshing their pages or clicking on the button multiple times, resulting in multiple invoice requests on the seller's side.

    I verified the messages of the people who posted in this thread and while all of you seem to be getting multiple requests, there is no consistency in the number of requests you received: sometimes there's only one and in some cases even up to four. This seems to back up my theory.

    Could you please let me know if you keep encountering this issue and if the number of requests you receive is systematic (i.e. always two or always three requests)?

    Thank you in advance.


    Kind regards,

    Dimitri from the Delcampe Team
    • Posté le 25 avr. 2012 à 05:38
    • #383290
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • @dimitri
    Administrateur
    @dimitri

    829 messages

    Belgique

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 7 mai 2012 à 03:49
    • #385000
    Hello Old_postcards,


    Thank you for keeping us informed. I have transferred all of the information to our technical department so they can analyse the case.

    We apologize for the inconvenience caused.


    best regards,

    Dimitri from the Delcampe Team
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    Royaume-Uni

    Hello Old_postcards,


    Thank you for keeping us informed. I have transferred all of the information to our technical department so they can analyse the case.

    We apologize for the inconvenience caused.


    best regards,

    Dimitri from the Delcampe Team
    • Posté le 7 mai 2012 à 04:54
    • #385006
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)