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Delcampe Lister and New Delivery Fees

  • stampmall
    stampmall 100% (14602x)
    free

    31 mensajes

    Australia

    I have downloaded the newest version of Lister v4.3.0 and note that the New Fee Templates appear as a Tab.

    However for the .csv and .xls files there appears to be no column ??

    Do I have to import my listings, then go back and update the shipping one by one ??

    I do have to say that in 13 years of being on Delcampe you have always had my respect, however this new Shipping process is an absolute disaster. I hope you get it fixed soon.
  • dave43
    Cuenta cerrada
    free

    277 mensajes

    Reino Unido

    I have downloaded the newest version of Lister v4.3.0 and note that the New Fee Templates appear as a Tab.

    However for the .csv and .xls files there appears to be no column ??

    Do I have to import my listings, then go back and update the shipping one by one ??

    I do have to say that in 13 years of being on Delcampe you have always had my respect, however this new Shipping process is an absolute disaster. I hope you get it fixed soon.
    I agree, I'm too old to change, what was wrong with the old way? Are they merely trying to copy e bay?
  • leonetto
    Cuenta cerrada
    PRO free

    336 mensajes

    Alemania

    I have downloaded the newest version of Lister v4.3.0 and note that the New Fee Templates appear as a Tab.

    However for the .csv and .xls files there appears to be no column ??

    Do I have to import my listings, then go back and update the shipping one by one ??

    I do have to say that in 13 years of being on Delcampe you have always had my respect, however this new Shipping process is an absolute disaster. I hope you get it fixed soon.
    I guess if you don't change anything your old fees saved on Delcampe under "Sales conditions > Shipping costs" will be taken.

    i have also downloaded the Lister v4.3.0 and it's not possible to send the items. Does it work for you?
  • stampmall
    stampmall 100% (14602x)
    free

    31 mensajes

    Australia

    It is time for Delcampe staff to explain how this is resolved in Lister.
    I have 800 items queued, and they are not going up if I have to go in after and apply the template.
    It is causing enough problems now, without adding to it.

    I changed to the total value template, because the fixed fee one is useless unless you apply a different template to each item to describe the packaging size required.
    If Delcampe think I have time or the willingness to manually go through 61 thousand listings, identify which are large or small envelope items and mark each one separately, they are wrong.
    Even the total value template gives the buyer the choice of choosing the large or small envelope.
    Naturally they choose the small one, because it is cheaper.
    How can I expect the buyer to do otherwise ?
    They do not understand that a large size cover or MS may weigh the same as a small item, but because of size, the packing has to be heavy to prevent damage and requires a larger envelope which is heavier.

    A dumb template cannot work this out, it needs a human brain each time.

    Now I have activated and applied the total value template, I find I cannot opt out, and use the old system.

    Seriously Delcampe have not worked this out yet.

    The sell needs to be able to determine the shipping method and price, NOT THE BUYER !!!!

    Time for Delcampe staff to step up and sort this out.
  • dave43
    Cuenta cerrada
    free

    277 mensajes

    Reino Unido

    I started changing but couldn't remember (I'm getting old!) I went back to old sales conditions to remind myself, now I dunno where I am! (I hope I'm not losing out on it!)
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Suecia

    It is time for Delcampe staff to explain how this is resolved in Lister.
    I have 800 items queued, and they are not going up if I have to go in after and apply the template.
    It is causing enough problems now, without adding to it.

    I changed to the total value template, because the fixed fee one is useless unless you apply a different template to each item to describe the packaging size required.
    If Delcampe think I have time or the willingness to manually go through 61 thousand listings, identify which are large or small envelope items and mark each one separately, they are wrong.
    Even the total value template gives the buyer the choice of choosing the large or small envelope.
    Naturally they choose the small one, because it is cheaper.
    How can I expect the buyer to do otherwise ?
    They do not understand that a large size cover or MS may weigh the same as a small item, but because of size, the packing has to be heavy to prevent damage and requires a larger envelope which is heavier.

    A dumb template cannot work this out, it needs a human brain each time.

    Now I have activated and applied the total value template, I find I cannot opt out, and use the old system.

    Seriously Delcampe have not worked this out yet.

    The sell needs to be able to determine the shipping method and price, NOT THE BUYER !!!!

    Time for Delcampe staff to step up and sort this out.
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    board
  • stampmall
    stampmall 100% (14602x)
    free

    31 mensajes

    Australia

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    Using the Multiple changes is where I applied the Template in the first place.

    Letting the Buyer decide what shipping to pay is unworkable.

    Now I cannot undo the template application, and go back to the working old manual system.

    It is time for Delcampe to reply here in public..

    Sweeping the troubles under the rug by using the private help ticket system is not the way to solve these issues.
    There are MANY sellers who have issues, not all of them will step up and be heard.

    Over to you Delcampe....
  • crazyrebel
    crazyrebel 100% (10362x)
    standard

    57 mensajes

    Reino Unido

    Well something must be happening because i can not access the lister unless i download the 4.3 version, then i get a error message, i was going to list the item using the lister but now it seems its back to manual listing, to think i pay for this service is a joke
  • @miranda
    Administrador
    @miranda

    516 mensajes

    Bélgica

    Using the Multiple changes is where I applied the Template in the first place.

    Letting the Buyer decide what shipping to pay is unworkable.

    Now I cannot undo the template application, and go back to the working old manual system.

    It is time for Delcampe to reply here in public..

    Sweeping the troubles under the rug by using the private help ticket system is not the way to solve these issues.
    There are MANY sellers who have issues, not all of them will step up and be heard.

    Over to you Delcampe....
    Dear "Stampmall", Dear all,

    The Lister has been updated, you can now easily link several items to one fee template.
    As it is not possible to attach a file here, I'll contact you directly to provide it to you.
    I invite any member that wishes to have more information on this file to contact us through our contact form Vinculo (https) .

    In the coming days, we will update the "Structure" file and the different templates that can be found in this article: Vinculo (https)
    This way, every seller can have access to this info.


    We'd like to respond to your last comments: Delcampe has never had any issue expressing itself on our forum.
    But some questions have to be answered privately as they may contain personal data which cannot be shared in the public eye or some of our answers need to have a file attached which leads us to not being able to answer on the forum. We also insist on the fact that any question specific to an account and in a general way, any question that you wish to address to the customer service, must be sent to us via the contact form Vinculo (https)
    It has nothing to do with an attempt to "sweeping the troubles under the rug" as you seem to think.
    It's just that our forum is a place for members to express themselves and to share their experiences with others.
    The main rule to get a reply from Delcampe is to use our contact form.

    Regards,
    Miranda - Delcampe Customer Service
  • @miranda
    Administrador
    @miranda

    516 mensajes

    Bélgica

    Well something must be happening because i can not access the lister unless i download the 4.3 version, then i get a error message, i was going to list the item using the lister but now it seems its back to manual listing, to think i pay for this service is a joke
    Dear "Crazyrebel",

    Can you please contact us through our contact form Vinculo (https) and send us a printscreen of the error message you are getting?
    Also, I'd need to know exactly when it appears: is it when you press a specific button? when you try to open a feature?

    Thank you,
    Miranda - Delcampe Customer Service
  • crazyrebel
    crazyrebel 100% (10362x)
    standard

    57 mensajes

    Reino Unido

    Dear "Crazyrebel",

    Can you please contact us through our contact form Vinculo (https) and send us a printscreen of the error message you are getting?
    Also, I'd need to know exactly when it appears: is it when you press a specific button? when you try to open a feature?

    Thank you,
    Miranda - Delcampe Customer Service
    Miranda, i have sent you a message and a screen shot of the error message received, thank you
  • leonetto
    Cuenta cerrada
    PRO free

    336 mensajes

    Alemania

    It is not possible to transfer items with the lister v4.3.0. The first item is transferred several times after a very long time and then the transfer stops.
  • crazyrebel
    crazyrebel 100% (10362x)
    standard

    57 mensajes

    Reino Unido

    It is not possible to transfer items with the lister v4.3.0. The first item is transferred several times after a very long time and then the transfer stops.
    I have started listing them by themselves , it seems quicker , wasted enough time on that lister that dont work, may consider scrapping my renewal fee when it is due, more work and little reward let alone a lot of head scratching
  • leonetto
    Cuenta cerrada
    PRO free

    336 mensajes

    Alemania

    I have started listing them by themselves , it seems quicker , wasted enough time on that lister that dont work, may consider scrapping my renewal fee when it is due, more work and little reward let alone a lot of head scratching
    It has always worked well until recently. Maybe it's because of the Windows 10 update? A message "Remote Service not available" appears in the Lister. I will inform Delcampe.
  • stampmall
    stampmall 100% (14602x)
    free

    31 mensajes

    Australia

    Dear "Stampmall", Dear all,

    The Lister has been updated, you can now easily link several items to one fee template.
    As it is not possible to attach a file here, I'll contact you directly to provide it to you.
    I invite any member that wishes to have more information on this file to contact us through our contact form Vinculo (https) .

    In the coming days, we will update the "Structure" file and the different templates that can be found in this article: Vinculo (https)
    This way, every seller can have access to this info.


    We'd like to respond to your last comments: Delcampe has never had any issue expressing itself on our forum.
    But some questions have to be answered privately as they may contain personal data which cannot be shared in the public eye or some of our answers need to have a file attached which leads us to not being able to answer on the forum. We also insist on the fact that any question specific to an account and in a general way, any question that you wish to address to the customer service, must be sent to us via the contact form Vinculo (https)
    It has nothing to do with an attempt to "sweeping the troubles under the rug" as you seem to think.
    It's just that our forum is a place for members to express themselves and to share their experiences with others.
    The main rule to get a reply from Delcampe is to use our contact form.

    Regards,
    Miranda - Delcampe Customer Service
    Miranda, thank you for contacting me and taking the time and trouble to send me an updated lister file, with instructions.

    I will try it tomorrow with 700 items I have pending upload.

    I am sorry if I upset you with an aggressive tone on the forum, however it really is frustrating to have something that worked so well for a decade being broken.
    I will respect your wishes and use the contact system, instead of the public forum to sort out the issues.

    I have several, and will start on them tomorrow.

    Again thank you for your reply, and my apologies for being overly aggressive.
    Regards Steve
  • @miranda
    Administrador
    @miranda

    516 mensajes

    Bélgica

    Thanks Steve!

    All the best to you ;)
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Suecia

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • crazyrebel
    crazyrebel 100% (10362x)
    standard

    57 mensajes

    Reino Unido

    Thanks Steve!

    All the best to you ;)
    wow, came back to my computer, reloaded lister, set up the old CSV folder already prepared, set up lister and sent 30 straight to delcampe with no problems, thank you
  • emmbersplace
    emmbersplace 98% (13042x)
    standard

    908 mensajes

    Filipinas

    Using the Multiple changes is where I applied the Template in the first place.

    Letting the Buyer decide what shipping to pay is unworkable.

    Now I cannot undo the template application, and go back to the working old manual system.

    It is time for Delcampe to reply here in public..

    Sweeping the troubles under the rug by using the private help ticket system is not the way to solve these issues.
    There are MANY sellers who have issues, not all of them will step up and be heard.

    Over to you Delcampe....
    I just wanted to comment on the issue of allowing buyers to select the shipping method, size of envelope etc

    I have never allowed buyers to do this and still do not allow it under the new system.......I send the invoices to the buyer after each purchase and the new system works just as well as the old one..

    This resolves the problem of buyers messing about with shipping costs

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