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Double posting of the same item from Delcampe Lister

  • philavita
    philavita 100% (14002x)

    38 mensajes

    Alemania

    From yesterday I observe a very strange mistake of the new items posted by Delcampe Lister - from about 10 to 20 items I am listing one or two are getting listed twice - i.e. the same items is listed as two independant yet fully identical items in the list.

    It is not possible to predict which of the posted items are going to be douplicated - so one has to look through the items after posting. BTW the mails are coming also double for the "gohst" item - it helps to underrstand that if you are having only 10 items and get 12 emails something is going on wrong!

    This will of course create an issue with the missing items and canceled sales.

    Do any of you have same issue or it is something with my setiings? Vinculo (https) #

    Best
  • ontheridgestamps
    ontheridgestamps 100% (6009x)
    advanced

    10 mensajes

    Canadá

    I have experienced the same problem both yesterday and today. Yesterday, 36 items loaded using the Lister, around 6-7 duplicated, a couple tripled. Today, loaded 75 items, 2 were duplicated.The items duplicated seem chosen at random, as similar items were treated normally by the Lister process. All the information is identical except for the Delcampe ID. Prior to that, never had this issue occur.

    So it is not your setup or mine, but a system issue I would think that Delcampe needs to investigate.

    ~Greg
  • philavita
    philavita 100% (14002x)

    38 mensajes

    Alemania

    I have experienced the same problem both yesterday and today. Yesterday, 36 items loaded using the Lister, around 6-7 duplicated, a couple tripled. Today, loaded 75 items, 2 were duplicated.The items duplicated seem chosen at random, as similar items were treated normally by the Lister process. All the information is identical except for the Delcampe ID. Prior to that, never had this issue occur.

    So it is not your setup or mine, but a system issue I would think that Delcampe needs to investigate.

    ~Greg
    Thank you and we have to hope that Delcampe take care on the topic!:thebody:

    Best

    Vit
  • @marion
    Administrador
    @marion

    587 mensajes

    Bélgica

    Hello,

    This issue has been reported to our IT department.
    We'll get back to you as soon as possible regarding this.

    We are sorry for the inconvenience caused and we thank you for your patience.

    Kind regards,

    Marion - Delcampe Customer Service
  • hoatzinstamps
    hoatzinstamps 100% (128815x)
    PRO advanced

    1114 mensajes

    Reino Unido

    Hello,

    This issue has been reported to our IT department.
    We'll get back to you as soon as possible regarding this.

    We are sorry for the inconvenience caused and we thank you for your patience.

    Kind regards,

    Marion - Delcampe Customer Service
    FYI, suffering the same problem. The duplication appears random and for me is getting worse daily. :help:

    Alan Catherall
    [Hoatzinstamps]
  • @cecilia
    Administrador
    @cecilia

    720 mensajes

    Bélgica

    Hello,

    The issues which resulted in users encountering difficulties with the Delcampe Lister and the API have been solved. We invite you to check your sales uploaded between 18 August and 29 August to close any duplicate sales.

    We apologise again for the inconvenience caused and we thank you for your patience and understanding.

    Have a great day!

    Kind regards,
    Cecilia
  • philavita
    philavita 100% (14002x)

    38 mensajes

    Alemania

    Hello,

    The issues which resulted in users encountering difficulties with the Delcampe Lister and the API have been solved. We invite you to check your sales uploaded between 18 August and 29 August to close any duplicate sales.

    We apologise again for the inconvenience caused and we thank you for your patience and understanding.

    Have a great day!

    Kind regards,
    Cecilia
    Dear Cecilia,
    :cool:
    Thank you - will check and in case the issue is still persistent I shall let you know in forum. If no issue - no more mails to avoid flooding!

    Stay safe and thank you and your team.

    Best
    :)
  • philavita
    philavita 100% (14002x)

    38 mensajes

    Alemania

    Hello,

    The issues which resulted in users encountering difficulties with the Delcampe Lister and the API have been solved. We invite you to check your sales uploaded between 18 August and 29 August to close any duplicate sales.

    We apologise again for the inconvenience caused and we thank you for your patience and understanding.

    Have a great day!

    Kind regards,
    Cecilia
    Hallo delcampe,

    I am sorry to inform you but it seems to be doing it again - from my new items today two got doubled by upload from LIster! :help:

    Is anyone has same issue too? Or I am just lucky to get the lottery second time! :pc_user2:

    Thank you for helping :question:
  • @miranda
    Administrador
    @miranda

    525 mensajes

    Bélgica

    Hallo delcampe,

    I am sorry to inform you but it seems to be doing it again - from my new items today two got doubled by upload from LIster! :help:

    Is anyone has same issue too? Or I am just lucky to get the lottery second time! :pc_user2:

    Thank you for helping :question:
    Hello "philavita",

    Thank you for your message.

    We have not noticed any issue in the duplication of items with the Lister.
    I'd need to have your file to have a look at it.
    For a smoother follow-up on your case, I'll contact you by email.

    Have a good day,
    Miranda - Delcampe Customer Service

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