shipping model - method chosen unavailable (csv)

I was very happy when the shipping models were introduced over half a year ago, the automatic invoicing was a huge step.

But it turned out that the utmost important piece of information on an e-commerce platform is missing: which shipping method (among the offered methods in the given model) did the buyer choose??? It isn't available nor via the API, nor in the csv files generated on the website. Yes, in the printed invoices, but that doesn't help me out at all.

I contacted Delcampe multiple times, but they were offended that I sent 3 messages on the topic in 6 months.

It's really disturbing that on an e-commerce platform, this key information is unavailable via the API and csv generator. It has caused a lot of trouble during the past months, as manually searching for the recommended letters is a lot of work and mistakes are happening when I don't notice it (I'm a big vendor, the items aren't shipped by printing the invoices, but csv files are sent to a postal service, merged with my other sales on other platforms). Then buyers are angry if a normal priority letter arrives instead of recommended.

After the long and frustrated introduction, I'm wondering if am I the only one missing this piece of information from the API and the csv generator? Maybe if many of us find this ridiculously problematic, then Delcampe Staff starts doing something about it. Or they get even more offended...

Dear “akacfa”,


First of all, I’d like to express my concern about the fact that you had the feeling that you were in some way offending us.
Please rest assured that it has never been the case. As you seem to have experienced this on multiple occasions, I’d like to apologize on behalf of Delcampe as it has never been our intention to make you feel this way.

I’d like to move on to your suggestions: the addition of information in the exports is indeed something you requested last year and unfortunately we were not able to deliver it.
I’m going to ask if this feature could be implemented in the coming 6 months, but again I cannot make any promise on behalf of the technical team. I'll get back to you by email once I know more about this.
In the meantime, you can always have the information on what type of shipment you need to use from the payment notification email we send you.
In this email, you have the payment method used by your buyer as well as what type of shipping they paid for.
It might not be what you really want, but so far it’s the best we can do.

I think it’s important for you, and for any other member reading this post, to understand that our company is made out of 30 people, the third of them is made of our tech people.
They are constantly working on improving the website, making sure it runs as smoothly as possible.
If any issue arises, they need to make sure it gets quickly fixed and they also need to work on new features.
Among all those works, they also need to look at suggestions sent by members to improve their use of the website.
Some suggestions can be done in a few months, if they benefit a great majority of our members, some take more time and others won’t be in their pipeline.

Since last year, our technical team has been working on major projects.
Among them: the Delcampe App. A lot of members have been looking forward to having it for such a long time. Hopefully we’ll gladly deliver it in the coming months.
But this is only one project out of many others, just like the new invoicing system: we have realized that we needed to work on the shipping zones available in our system.
This is a major work which is kind of complex and takes a lot of our time but it’s going to benefit a lot of sellers (professional ones just like you) because by improving it, we will be able to increase the visibility of your items through Google Shopping and for free!
We are also working on a new system to verify Delcampe’s accounts through text messages instead of a postal verification which can sometimes take too much time.
This will benefit buyers (mostly new buyers being currently limited until their account is verified) and it will ensure that trust is increased between sellers and buyers.

I’d like to thank you again for contacting us. Please do not hesitate ever to do it ! Delcampe always keeps an open mind when it comes to positive criticism and suggestions.


Kind regards,
Miranda