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Disappearing sales

  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    I accepted a grouped offer about 2 1/2 hours ago.

    The items are no where to be found.

    Since them I have had normal sales, which have appeared in my "to invoice" section as usual.
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Bulgaria

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    • Creado 20 may 2018 a 14:22
    • #862212
    Thanks for the reply.

    As I am not the only one experiencing this, it is obviously a glitch.

    Hopefully it will get sorted soon.
  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    I've accepted a lower bid this morning, which has also vanished.
  • bythebay
    bythebay 100% (11396x)
    advanced

    21 mensajes

    Canadá

    Yes, same here - accepted an offer late last night but no sale to invoice this morning! Maybe a Monday morning gremlin!

    BytheBay
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Bulgaria

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    • Creado 21 may 2018 a 10:05
    • #862494
    There is a thread about this on the French forum as well.

    So far, no communication from Delcampe, either in English or in French.

    I hope they sort it soon.
  • emmbersplace
    emmbersplace 83% (13050x)
    standard

    908 mensajes

    Filipinas

    A variety on this Delcampe magic disappearing act theme.

    A customer from Portugal purchased 4 items, selected "buy" but the sale was not recorded and he told me the items "purchased" have disappeared from my shop.

    He was correct!. No sale recorded but 4 items treated as "sold" and deleted from my shop

    Reported to Delcampe by customer....no response

    I have to say I feel inclined to list these items elsewhere and direct the customer there but will give it 24 hours to see if a response and fix is imminent..

    :whiteflag:
  • gemmament
    Cuenta cerrada
    PRO free

    312 mensajes

    Reino Unido

    A variety on this Delcampe magic disappearing act theme.

    A customer from Portugal purchased 4 items, selected "buy" but the sale was not recorded and he told me the items "purchased" have disappeared from my shop.

    He was correct!. No sale recorded but 4 items treated as "sold" and deleted from my shop

    Reported to Delcampe by customer....no response

    I have to say I feel inclined to list these items elsewhere and direct the customer there but will give it 24 hours to see if a response and fix is imminent..

    :whiteflag:
    • Creado 21 may 2018 a 11:49
    • #862542
    I have the same problem. just accepted a batch of offers but everything has disappeard. the lack of response from Delcampe is alarming.
  • philavita
    philavita 100% (14002x)

    38 mensajes

    Alemania

    Same issue with the grouped offer - the items are all marked as sold, yet not in to be invoice and no mail concerning them. Need action! :help:
  • merlion
    merlion 100% (46089x)
    PRO premium

    164 mensajes

    Hungría

    same here with accepted offers and closed autions with bids (early close)
  • emmbersplace
    emmbersplace 83% (13050x)
    standard

    908 mensajes

    Filipinas

    My problem was resolved today.....sale recorded now...2 days late!

    Thank you D for sorting things out. My only complaint is that no-one bothers to tell us when there is a glitch. Software problems happen sometimes but silence is NOT golden...just a pain in the a***
  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    My problem was resolved today.....sale recorded now...2 days late!

    Thank you D for sorting things out. My only complaint is that no-one bothers to tell us when there is a glitch. Software problems happen sometimes but silence is NOT golden...just a pain in the a***
    • Creado 22 may 2018 a 0:23
    • #862734
    Your issue may be resolved, but the grouped/lower offer issue isn't - at least not for me.
  • alanmac3
    alanmac3 100% (9626x)

    1 mensaje

    Reino Unido

    Put in 4 orders late last night. One was okay and paid for. The other three have completely disappeared
    Not sure if anyone from Delcampe technical department reads these posts as I would like this sorted ASAP
  • 123ugis
    123ugis 100% (27619x)
    advanced

    178 mensajes

    Letonia

    Your issue may be resolved, but the grouped/lower offer issue isn't - at least not for me.
    • Creado 22 may 2018 a 1:57
    • #862791
    Seems the problems now is with all sold items. Just received mails about four sold items (fixed price), but there are not any new sold item in sale tracking. In addition four auction items with bids, which must end yesterday are not moved to sold and still is active as items with bids.

    And still no any reaction from Delcampe!
  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    Sunday's grouped offer has just come through, but no sign yet of the lower bid I accepted yesterday.

    But it seems they are working on it.

    As Emmbers has said, it would be nice if Delcampe would acknowledge that there is a problem with an estimated time for a fix, so that we know what to expect.
  • @miranda
    Administrador
    @miranda

    535 mensajes

    Bélgica

    Dear members,

    Our IT department is currently working on the issue you have experienced with sold items (not available in your Sales/Purchases tracking).

    As soon as this issue is solved, all the items you have sold/purchased will appear again in your tracking.

    We are sorry for the inconvenience caused.

    We will keep you posted on this.

    Kind regards,
    Miranda - Customer Service
  • @miranda
    Administrador
    @miranda

    535 mensajes

    Bélgica

    Dear all,

    The issue you experienced has been finally been solved.

    If this is not the case, could you please contact us again and provide us with the references of the items that are still missing from your sales/purchases tracking?

    We would like to apologize again for the inconvenience caused.

    Kind regards,
    Miranda - Customer Service

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