Changing the country to calculate the shipping cost

  • Johnsnow

    3 mensajes

    Alemania

    Hello Everyone,

    I moved to another country and I am trying to set up the shipping cost, for nationally it is still showing my old country of residence, how can I change that? My account info are updated to the new country tho

    Thank you
  • @cecilia
    Administrador

    709 mensajes

    Bélgica

    Hello Everyone,

    I moved to another country and I am trying to set up the shipping cost, for nationally it is still showing my old country of residence, how can I change that? My account info are updated to the new country tho

    Thank you
    Hello "Johnsnow",

    First, you need to uncheck Germany from your Zone 3 on this page: Vinculo (https) . Once Germany is removed from Zone 3, you can add it to Zone 1 and then uncheck Lebanon from that same zone. If you still encounter any difficulties, we invite you to contact our customer service: Vinculo (https)

    Have a great day!

    Kind regards,
    Cecilia
  • Johnsnow

    3 mensajes

    Alemania

    Hello Cecilia,

    I dont have the option to uncheck Germany from the list, it looks disable.

    Regards
  • @cecilia
    Administrador

    709 mensajes

    Bélgica

    Hello Cecilia,

    I dont have the option to uncheck Germany from the list, it looks disable.

    Regards
    Hello "Johnsnow",

    I edited your zone 1 to only add Germany. Please add again all the other countries you want to deliver to in your zone 2 "International" on this page: Vinculo (https)

    Kind regards,
    Cecilia

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