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Negative Feedback

  • janie9365
    janie9365 78% (6491x)
    free

    9 mensajes

    Tailandia

    I sent item 494314130 by registered mail,The buyer received it ,but after he lodged claim to paypal , i refund his payment, I find unjustified the negative feedback.
  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    I sent item 494314130 by registered mail,The buyer received it ,but after he lodged claim to paypal , i refund his payment, I find unjustified the negative feedback.
    If you sent by registered mail, you should be able to prove it has been received and therefore you would be covered by Paypal buyer protection, so why refund?
  • janie9365
    janie9365 78% (6491x)
    free

    9 mensajes

    Tailandia

    If you sent by registered mail, you should be able to prove it has been received and therefore you would be covered by Paypal buyer protection, so why refund?
    • Creado 9 oct 2018 a 15:46
    • #915283
    Paypal protect the buyers ,not the sellers.
  • mainlypostcards
    Cuenta cerrada
    free

    3540 mensajes

    Reino Unido

    Paypal protect the buyers ,not the sellers.
    • Creado 11 oct 2018 a 2:38
    • #915733
    Meant to say Paypal seller protection.
  • janie9365
    janie9365 78% (6491x)
    free

    9 mensajes

    Tailandia

    I did.But Paypal defends always the buyer.In my opinion Paypal has to not be accepted on delcampe site
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Reino Unido

    I did.But Paypal defends always the buyer.In my opinion Paypal has to not be accepted on delcampe site
    • Creado 14 oct 2018 a 4:25
    • #916990
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • wycombe1
    wycombe1 100% (87797x)
    premium

    1933 mensajes

    Reino Unido

    Paypal does not always take the side of the buyer.

    Firstly did you actually contact Paypal and send them the Registration number? If you did Paypal has to be able to see it online with the proof of receipt. If it is online you should give them the link as they will not search for it themselves.

    Also you do not say what the nature of the dispute is. If it was for an item not as described the buyer has to provide proof he returned the original item'

    I am not a fan of Paypal but they are often vilified when the problem is due to the seller not following Paypal's procedures and policies and not actually taking any action when a problem occurs.

    Similar with those that always blame postal authorities for problems without actually taking any action.
  • emmbersplace
    emmbersplace 83% (13050x)
    standard

    908 mensajes

    Filipinas

    Paypal does not always take the side of the buyer.

    Firstly did you actually contact Paypal and send them the Registration number? If you did Paypal has to be able to see it online with the proof of receipt. If it is online you should give them the link as they will not search for it themselves.

    Also you do not say what the nature of the dispute is. If it was for an item not as described the buyer has to provide proof he returned the original item'

    I am not a fan of Paypal but they are often vilified when the problem is due to the seller not following Paypal's procedures and policies and not actually taking any action when a problem occurs.

    Similar with those that always blame postal authorities for problems without actually taking any action.
    • Creado 13 dic 2018 a 6:26
    • #941593
    Yes I agree 100%. Paypal offers protection to the seller if the seller can prove the package was received AND the package was sent to the buyer's paypal registered address.

    Should the buyer claim be for "not as described" etc...that is a different matter.

    The original question was about unfair negative feedback. The seller should enter a dispute for unfair feedback and request mediation if he wants it removed.

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