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Item not yet received - Account closed

  • kenseq
    kenseq 100% (2601x)
    free

    2 mensajes

    Singapur

    I am still awaiting for an item, Seller has told me its shipped 2 days back but today the account shows Closed.

    Should I raise a dispute ? Payment done through MangoPay.
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Suecia

    I am still awaiting for an item, Seller has told me its shipped 2 days back but today the account shows Closed.

    Should I raise a dispute ? Payment done through MangoPay.
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • martinezsmith
    martinezsmith 100% (40566x)
    PRO advanced

    51 mensajes

    España

    I’d personally recommend waiting a few days or weeks to see if your order arrives. If it doesn’t, you could consider opening a dispute with the payment system you used.

    I’m not sure why the seller closed their account, but many sellers are struggling to cover the marketplace costs due to low sales and the changes introduced in 2024.

    If the seller had mostly positive feedback, it might be worth giving them the benefit of the doubt before escalating the case.

    I hope your order reaches you soon!
  • kenseq
    kenseq 100% (2601x)
    free

    2 mensajes

    Singapur

    1. The seller is new, just 3 feedbacks
    2. Payment is through MangoPay hence raising a dispute after 45 days seems fine.
    3. Seller is supposed to share tracking number but has not.
  • martinezsmith
    martinezsmith 100% (40566x)
    PRO advanced

    51 mensajes

    España

    If he was suppose to share a registered number and did not, I would personally open dispute.

    3 positive feedback is very insignificant.

    I hope you receive your order or you get your money back.

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