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Item not yet received - Account closed

  • kenseq
    kenseq 100% (2601x)
    free

    2 berichten

    Singapore

    I am still awaiting for an item, Seller has told me its shipped 2 days back but today the account shows Closed.

    Should I raise a dispute ? Payment done through MangoPay.
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Zweden

    I am still awaiting for an item, Seller has told me its shipped 2 days back but today the account shows Closed.

    Should I raise a dispute ? Payment done through MangoPay.
    • Aangemaakt 6 dec 2024 op 10:19
    • #1835568
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • martinezsmith
    martinezsmith 100% (40566x)
    PRO advanced

    51 berichten

    Spanje

    I’d personally recommend waiting a few days or weeks to see if your order arrives. If it doesn’t, you could consider opening a dispute with the payment system you used.

    I’m not sure why the seller closed their account, but many sellers are struggling to cover the marketplace costs due to low sales and the changes introduced in 2024.

    If the seller had mostly positive feedback, it might be worth giving them the benefit of the doubt before escalating the case.

    I hope your order reaches you soon!
  • kenseq
    kenseq 100% (2601x)
    free

    2 berichten

    Singapore

    1. The seller is new, just 3 feedbacks
    2. Payment is through MangoPay hence raising a dispute after 45 days seems fine.
    3. Seller is supposed to share tracking number but has not.
  • martinezsmith
    martinezsmith 100% (40566x)
    PRO advanced

    51 berichten

    Spanje

    If he was suppose to share a registered number and did not, I would personally open dispute.

    3 positive feedback is very insignificant.

    I hope you receive your order or you get your money back.

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