2. Stored data
Most of the data collected by Delcampe is used to give members access to its services. Thus, the data provided allows members to contact each other about items of interest, to make purchases or sales and to access certain paid services (e.g. postal verification, club+ subscription).
2.1 Data provided by users of Delcampe websites
2.1.1 Data collected when registering on the site
When registering, members are required to provide information. Some of this information is required to access Delcampe services, while others are not. The difference between these data is clearly indicated on the registration form. Delcampe does not collect any sensitive data.
Mandatory data are:
- full name
- postal address
- Date of birth
2.1.2 Data collected when using the website and services offered by Delcampe
Once registered, members have the option of enriching their profile with several other non-mandatory items of information (profile description and photo, telephone number, collecting interests).
Other data must be completed before accessing certain services. For example, to sell on the site, you'll need to provide information on the payment methods you'll be offering your future buyers.
The member may also be asked to provide information when contacting Customer Services via the online form (see point 2.1.7).
2.1.3 Message center and forum data
For these specific points, please refer to article 8.
2.1.4 Data collected for transaction security purposes
Proof (of identity, address and telephone number) may be requested from members in connection with certain services (e.g. postal verification, SMS verification, use of Mangopay) or in the event of suspected fraud or infringement.
2.1.5 Data collected for information and marketing purposes
If the member has given his express consent, Delcampe will use some of his personal data (identification data, hobbies and interests...) to send him important information about the services offered by Delcampe (new features, security...) as well as personalized advertisements.
2.1.6 Data collected via survey forms
Delcampe occasionally organizes surveys among its members in order to improve the quality of its website and services. These surveys are not compulsory and members are asked to give their explicit consent.
2.1.7 Data collected via contact forms
Delcampe provides users of its websites with forms enabling them to contact its Customer Service Department (requests for assistance or information) and its Sales Department (requests for advertising, publication of catalogs, partnerships, etc.). Specific forms are also available for suggestions for improvements or categories.
Depending on the type of form used, the data collected may include surname, first name, pseudonym, e-mail address and any other information that the user deems useful to provide in the content of his/her message and/or any attachments. Users must ensure that they only send the information strictly necessary for their request, and in particular that they do not send any sensitive data.
2.2 Automatically collected data
During use of the website, certain data may be automatically collected by Delcampe servers. This is non-nominative data such as browsing data (IP address, type of browser and operating system used, date and time of access to the site, pages consulted, etc.).
2.2.1 Transaction data
Transaction data is stored on Delcampe servers (purchase and sales history, payment information, etc.).
2.2.2 Data retained to ensure transaction security
In order to identify the person at fault in the event of fraud, the following information may be collected for each action on the site:
- IP address
- the Internet domain.
2.2.3 Data retained to facilitate use of the site
During a visit to the site, information may be stored in order to facilitate and enhance browsing.
The only nominative information that can be stored, in the event of a session being opened, is the member's pseudonym. Other information includes parameters such as time zone, currency, display preferences or type of browser used...
2.2.4 Data retained for statistical purposes
In order to make the site more attractive and to facilitate navigation, the following information may be collected:
- type of browser used (program, version, language, etc.)
- operating system used
- hardware type (mobile, tablet or desktop)
- screen resolution and number of colors
This non-nominative data may be stored in the Delcampe database or in that of the Delcampe partner managing the statistics.