Solve sales-related problems

If you recently put an item up for sale, it’s possible that it will not show up in the search results immediately. Sales generally show up in search results lists within 5 minutes to 24 hours. To find your item, you can: Search for the item in "My ongoing sales" Search by item number   Search for the item in "My ongoing sales" Go to My items fo

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If you have mistakenly marked an item as "sent", the transaction can be found under the "Shipped" tab of your sale tracking and the icon “item sent” is ticked. To no longer mark the item as sent Go to "My sale tracking: Shipped" Select the transaction and click on the "item sent” iconThe transaction then returns to the "Awaiting shipment” tab Clic

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This article covers the following topics: My buyer's account is suspended or closed and I haven't been paid My buyer's account is suspended or closed and I have been paid My buyer's account is suspended or closed and I haven't been paid Put the transaction on hold Check, within a few days, wheter the buyer's account has been reactivated. Dependi

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If you don't want to make a sale with a particular member, you can place him/her on your blacklist. This feature will prevent him/her from buying from your shop. In order to blacklist a member: Go to the page "Buyer blackist"   Click on "Add a buyer" Enter the member's nickname and the reason why you want to add it Click on "Add to list" The reas

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If you face difficulties with your buyer, you can initiate a dispute. This functionality enables members to resolve their misunderstandings and provides them with an opportunity to express their point of view.When you initiate a dispute, you will be in direct contact with the buyer.The Delcampe Team will only be informed of the dispute and of your

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After receiving the payment request, the buyer has 14 days to pay. If the buyer does not respond, the seller has several options: Send a reminder Contact the buyer through the Delcampe messaging system Open a dispute   Send a reminder After 7 days without payment, you can send a reminder: Go to  My sold items: Invoiced Click on   for the sa

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After receiving the payment request, your buyer has a maximum of 14 days to pay for the purchase. If you do not receive payment, you have the option of sending a payment reminder once 7 days have elapsed since the payment request was sent or since the previous reminder. You can also contact your buyer via the site's messaging system.If you have not

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Delcampe lets you initiate a dispute if you receive a feedback you believe is unjustified.When you open a dispute, you will be in direct contact with your buyer.The Delcampe Team will only be informed of the dispute and that you need help if you request mediation. By default, a dispute is opened for an entire payment request (all items in the reque

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When an item is offered for sale, the seller is asked to ensure that it complies with our Charter. However, if we notice an item that does not comply with our Charter, the sale will be closed by a moderator or a member of the Delcampe team. There are many reasons why a sale may be closed, you will find below a non-exhaustive list of reasons for clo

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