After receiving the payment request, the buyer has 14 days to pay. If the buyer does not respond, the seller has several options:

 

Send a reminder

After 7 days without payment, you can send a reminder:

  1. Go to  My sold items: Invoiced
  2. Click on mceclip0.png  for the sale in question.
  3. Choose "Send a reminder" in the drop-down menu. A message will be sent to the buyer indicating that you are waiting for payment for this transaction.
    send_a_reminder.png

 

Contact the buyer through the Delcampe messaging system

In order to directly contact your buyer:

  1. Click on his/her nickname to access his/her profile page
  2. Click on mceclip1.png
  3. Write a reminder message
  4. Click on mceclip2.png

Tip: We recommend that sellers try to reach the buyer at least twice through the website's messaging system.

Tip: You can also use the  "Search by member".

 

Open a dispute

If your buyer does not react within 7 days after this second contact (either via a payment reminder or direct contact), open a dispute procedure:

  1. Go to the mediation center
  2. Choose the seller status and enter the item number (without spaces and without the # symbol)
  3. Choose "No response from my buyer" as reason for the dispute
  4. Enter a short explanation
  5. Click on "Open a dispute"

mceclip4.png

If the dispute cannot be solved, the seller may, under certain conditions, cancel the sale. In this case, the seller may evaluate the buyer negatively.

Tip: The buyer will not have the right to give the seller a negative feedback in return. If a negative feedback is nevertheless given, we invite the seller to contact our customer service.

Warning: The deadline for opening a dispute is 90 days maximum after the end of the sale.

Tip: for professional sellers, the words "payment request" should be replaced by "invoice".