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Buyer refused to pay and put negative feedbacks

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  • wycombe1
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    • Created on Mar 25, 2011 at 2:23 PM
    • #327869
    If Delcampe administration refuse to assist then there is little you can do except to leave similar feedback for your non paying customer - but be factual and calm. Also leave a similar explanation on the feedback this person left you.

    If you wish, and have the time, you can also explain this person's behaviour on the various collector forums that deal with the items he did not pay for to warn others of his unreasonableness.
  • wycombe1
    wycombe1 100% (87045x)
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    If Delcampe administration refuse to assist then there is little you can do except to leave similar feedback for your non paying customer - but be factual and calm. Also leave a similar explanation on the feedback this person left you.

    If you wish, and have the time, you can also explain this person's behaviour on the various collector forums that deal with the items he did not pay for to warn others of his unreasonableness.
    • Created on Mar 26, 2011 at 4:22 AM
    • #327921
    Further to my last post.

    I notice feedacks and follow ups have already been left.

    Looking at this guys feedback generally I am surprised Delcampe have not been of assistance to you as this buyer seems to be a serial non payer when it suits him. All his negatives have been for lack of payment for items won. On Ebay he would already have been kicked off for such behaviour! This seems to be one candidate for the 'blocked' list of bidders.
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    Ukraine

    Further to my last post.

    I notice feedacks and follow ups have already been left.

    Looking at this guys feedback generally I am surprised Delcampe have not been of assistance to you as this buyer seems to be a serial non payer when it suits him. All his negatives have been for lack of payment for items won. On Ebay he would already have been kicked off for such behaviour! This seems to be one candidate for the 'blocked' list of bidders.
    • Created on Mar 26, 2011 at 4:33 AM
    • #327925
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    Further to my last post.

    I notice feedacks and follow ups have already been left.

    Looking at this guys feedback generally I am surprised Delcampe have not been of assistance to you as this buyer seems to be a serial non payer when it suits him. All his negatives have been for lack of payment for items won. On Ebay he would already have been kicked off for such behaviour! This seems to be one candidate for the 'blocked' list of bidders.
    • Created on Mar 26, 2011 at 4:33 AM
    • #327925
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    • Created on Mar 26, 2011 at 4:12 PM
    • #328066
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  • mainlypostcards
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    • Created on Mar 27, 2011 at 6:00 AM
    • #328159
    Unfortunately it happens to all of us from time to time. The most important thing is not to react instantly. Once your anger has subsided a bit, leave a factual follow up to the feedback, but make sure not to add any insults and/or bad language.

    In this case, some serious allegations were made against op and on a very large number of items and I am indeed surprised that Delcampe has not intervened here.
  • wycombe1
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    • Created on Mar 27, 2011 at 6:00 AM
    • #328159
    I suppose one ought to look at this from Delcampe's point of view.

    It would be another onerous task to mediate between disputes over feedback between members - after all the administration staff is limited and there are many facets to the site admistration that take up very much time.

    Maybe the solution is to give a moderator, or appoint such a person who will review such disputes, the task of adjudicating after both sides have given their side of the story. Their decision being final - with the power to remove unjust or retaliatory feedback and recommend to the administration this persons account should be closed.

    If the OP has the original abusive Emails from the non payer then this plus his record of serial non payment would appear to make this an easy 'open and shut' case - after all his record speaks for itself.

    If feedback is considered an important aspect of the site then there should be a way of policing what is written - after all a sellers reputation is just as important as the buyers and probably more so if the seller is relying on his sales to make an income.
  • mainlypostcards
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    I suppose one ought to look at this from Delcampe's point of view.

    It would be another onerous task to mediate between disputes over feedback between members - after all the administration staff is limited and there are many facets to the site admistration that take up very much time.

    Maybe the solution is to give a moderator, or appoint such a person who will review such disputes, the task of adjudicating after both sides have given their side of the story. Their decision being final - with the power to remove unjust or retaliatory feedback and recommend to the administration this persons account should be closed.

    If the OP has the original abusive Emails from the non payer then this plus his record of serial non payment would appear to make this an easy 'open and shut' case - after all his record speaks for itself.

    If feedback is considered an important aspect of the site then there should be a way of policing what is written - after all a sellers reputation is just as important as the buyers and probably more so if the seller is relying on his sales to make an income.
    • Created on Mar 27, 2011 at 7:26 AM
    • #328177
    Delcampe will occasionally withdraw feedback.

    As far as appointing a moderator is concerned, that would have to be a number of moderators who would have to be multilingual to be able to adjudicate effectively.

    Most of my "problem buyers" have been Europeans, who hadn't realized that I don't accept bank transfers and very often the exchange of messages is in 2 different languages.
  • wycombe1
    wycombe1 100% (87045x)
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    Delcampe will occasionally withdraw feedback.

    As far as appointing a moderator is concerned, that would have to be a number of moderators who would have to be multilingual to be able to adjudicate effectively.

    Most of my "problem buyers" have been Europeans, who hadn't realized that I don't accept bank transfers and very often the exchange of messages is in 2 different languages.
    • Created on Mar 27, 2011 at 4:37 PM
    • #328320
    If your terms and conditions clearly state you do not accept a payment method, or you ship your items once a week or whatever - if you receive a negative feedback because of this it should be removed. It does not matter where the buyer is from or what language is spoken as it is up to the buyer to know the terms and conditions from the listing - if they do not understand then they should not buy or, at least, ask for clarification. If there are no terms and conditions then the negative stays as it is up to the seller to state clearly their terms of business. Looking at many items on Delcampe it is amazing how many sellers have no terms and conditions at all regarding payment options etc.

    Non payment is a greyer area due to the myriads of payment options and their permutations that abound on Delcampe - but if a buyer cannot prove they have made payment then again the negative given should be removed.
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    If your terms and conditions clearly state you do not accept a payment method, or you ship your items once a week or whatever - if you receive a negative feedback because of this it should be removed. It does not matter where the buyer is from or what language is spoken as it is up to the buyer to know the terms and conditions from the listing - if they do not understand then they should not buy or, at least, ask for clarification. If there are no terms and conditions then the negative stays as it is up to the seller to state clearly their terms of business. Looking at many items on Delcampe it is amazing how many sellers have no terms and conditions at all regarding payment options etc.

    Non payment is a greyer area due to the myriads of payment options and their permutations that abound on Delcampe - but if a buyer cannot prove they have made payment then again the negative given should be removed.
    • Created on Mar 28, 2011 at 3:47 AM
    • #328348
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  • wycombe1
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    • Created on Mar 28, 2011 at 3:57 AM
    • #328352
    I suspect all your messages have not yet got through to a 'real' person and all you are getting are automated replies.

    In my time on Delcampe I have only once had an answer to a query from an actual person. There are probably not enough staff to answer all the messages that pour into Delcampe about all the things that happen on the web site. In this respect Delcampe are very much like Ebay where it is also more impossible to speak to an actual person!

    I think you will need to perservere with your efforts as the person who left you those feedbacks appears to have done so most unjustly. Keep this thread going as well as I'm sure someone from the site administration will eventually take notice. If you can find any other contact Emails on the site try those as well and explain you have been getting nowhere using the 'official' channels.
  • Account deleted
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    Ukraine

    I suspect all your messages have not yet got through to a 'real' person and all you are getting are automated replies.

    In my time on Delcampe I have only once had an answer to a query from an actual person. There are probably not enough staff to answer all the messages that pour into Delcampe about all the things that happen on the web site. In this respect Delcampe are very much like Ebay where it is also more impossible to speak to an actual person!

    I think you will need to perservere with your efforts as the person who left you those feedbacks appears to have done so most unjustly. Keep this thread going as well as I'm sure someone from the site administration will eventually take notice. If you can find any other contact Emails on the site try those as well and explain you have been getting nowhere using the 'official' channels.
    • Created on Mar 28, 2011 at 11:46 AM
    • #328457
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  • winnipeg
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    • Created on Mar 28, 2011 at 12:25 PM
    • #328468
    Same story.Dispute doesn't work in such cases:angryfire:.After few mails to Delcampe,got an aswer from Matthias.He suggested to contact a buyer and explain the situation !! What else I have to explain to buyer,if he refuse to pay total amount after many reminders and emails ? :question:
    Few days go received another unfair 50% feedback.German buyer refused to pay,because of I cannot accept bank transfers.All methods of payment,that I'm accepting are clearly stated on my auctions.So now I have this 50% feedback and for what ?:help: It is not a first time when customers from EU not following condition of auction and complaining,that I don't accept transfers.I have no problem with transfers as far as a customer ready to cover my bank fees (about $25).
  • winnipeg
    winnipeg 100% (5785x)
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    Same story.Dispute doesn't work in such cases:angryfire:.After few mails to Delcampe,got an aswer from Matthias.He suggested to contact a buyer and explain the situation !! What else I have to explain to buyer,if he refuse to pay total amount after many reminders and emails ? :question:
    Few days go received another unfair 50% feedback.German buyer refused to pay,because of I cannot accept bank transfers.All methods of payment,that I'm accepting are clearly stated on my auctions.So now I have this 50% feedback and for what ?:help: It is not a first time when customers from EU not following condition of auction and complaining,that I don't accept transfers.I have no problem with transfers as far as a customer ready to cover my bank fees (about $25).
    • Created on Mar 28, 2011 at 11:12 PM
    • #328540
    Forgot to mention,once few of my unfair negative feedbacks were withdrawn by Delcampe :applause:.
  • emmbersplace
    emmbersplace 92% (13048x)
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    Philippines

    If Delcampe administration refuse to assist then there is little you can do except to leave similar feedback for your non paying customer - but be factual and calm. Also leave a similar explanation on the feedback this person left you.

    If you wish, and have the time, you can also explain this person's behaviour on the various collector forums that deal with the items he did not pay for to warn others of his unreasonableness.
    • Created on Mar 26, 2011 at 4:22 AM
    • #327921
    Hi friend, to respond to you.

    You had a contract to sell and the buyer failed to complete. Breach of contract is actionable in all countries whether the contract is land-based or internet-based.

    Why not advise D that you have no alternative but to sue your customer for damages.......you might wish to point out that, as the selling platform, D would be a third party to the case.

    Maybe the thought of adverse reaction in a Court might at least wake up whoever is is at D up for long enough to respond to you. :dunno:

    Mike
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    Australia

    Hi friend, to respond to you.

    You had a contract to sell and the buyer failed to complete. Breach of contract is actionable in all countries whether the contract is land-based or internet-based.

    Why not advise D that you have no alternative but to sue your customer for damages.......you might wish to point out that, as the selling platform, D would be a third party to the case.

    Maybe the thought of adverse reaction in a Court might at least wake up whoever is is at D up for long enough to respond to you. :dunno:

    Mike
    • Created on Mar 29, 2011 at 5:31 AM
    • #328577
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  • emmbersplace
    emmbersplace 92% (13048x)
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    • Created on Mar 29, 2011 at 7:31 AM
    • #328618
    Sorry, you misunderstood. I suggested that D were advised of your intentions. In my experience (in my "day-job" in the UK) it is rarely necessary to actually sue.......the reminder to D of the possibility will probably be enough for them to at least consider the complaint......if not, it will prove that they are extraordinarily short-sighted.

    Mike
  • wycombe1
    wycombe1 100% (87045x)
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    Same story.Dispute doesn't work in such cases:angryfire:.After few mails to Delcampe,got an aswer from Matthias.He suggested to contact a buyer and explain the situation !! What else I have to explain to buyer,if he refuse to pay total amount after many reminders and emails ? :question:
    Few days go received another unfair 50% feedback.German buyer refused to pay,because of I cannot accept bank transfers.All methods of payment,that I'm accepting are clearly stated on my auctions.So now I have this 50% feedback and for what ?:help: It is not a first time when customers from EU not following condition of auction and complaining,that I don't accept transfers.I have no problem with transfers as far as a customer ready to cover my bank fees (about $25).
    • Created on Mar 28, 2011 at 11:12 PM
    • #328540
    I've just had a customer who purchased two items through a couple of auction listings and decide he was not going to pay! The reason given was the two items were of too low a value to justify the postage charge of 70p (UK to Europe).

    Anyway I have replied to him to state if he thought the postage was too high he should not have bid on the items or cancelled his bids before the items finished. I have told him to trawl through my listings to see if he can find anything else to combine with the two items he purchased. If not I expected his payment withing the next couple of weeks (also to give him time to see if new listings might tempt a further purchase or two).

    However, I suspect this character will not pay and he will be a candidate for some negative feedback. If he retaliates this will be yet another case for feedback removal (fat chance) - unless he leaves something obviously libellous or rude!
  • winnipeg
    winnipeg 100% (5785x)
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    I've just had a customer who purchased two items through a couple of auction listings and decide he was not going to pay! The reason given was the two items were of too low a value to justify the postage charge of 70p (UK to Europe).

    Anyway I have replied to him to state if he thought the postage was too high he should not have bid on the items or cancelled his bids before the items finished. I have told him to trawl through my listings to see if he can find anything else to combine with the two items he purchased. If not I expected his payment withing the next couple of weeks (also to give him time to see if new listings might tempt a further purchase or two).

    However, I suspect this character will not pay and he will be a candidate for some negative feedback. If he retaliates this will be yet another case for feedback removal (fat chance) - unless he leaves something obviously libellous or rude!
    • Created on Mar 30, 2011 at 3:25 PM
    • #328924
    It's what I cannont understand.I'm always reading all sellers prices and conditions before placing a bid.It looks like some buyers just don't care much about it and then just refusing to pay. There is a need of special policy on Delcampe,similar to ebay',when an account of not performed well buyer can be closed.
    I have now another buyer from Russia who refuse to complete a transaction as per auction policies.He wanted me to accept his own rules,finally he ignore all my recent emails and even marked my email address as a spam,so his provider rejects my emails.I gave him a month to pay,but it looks like I have no choice but to open dispute,cancel 30+ auctions,relist all the items (what a waste of time) and leave a deserved feeback for him.He has 98% feedback with 240+ negatives and it's Ok for Delcampe to keep his account open.It' like a game with such buyers you never know will you receive a payment or know.
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    Ukraine

    It's what I cannont understand.I'm always reading all sellers prices and conditions before placing a bid.It looks like some buyers just don't care much about it and then just refusing to pay. There is a need of special policy on Delcampe,similar to ebay',when an account of not performed well buyer can be closed.
    I have now another buyer from Russia who refuse to complete a transaction as per auction policies.He wanted me to accept his own rules,finally he ignore all my recent emails and even marked my email address as a spam,so his provider rejects my emails.I gave him a month to pay,but it looks like I have no choice but to open dispute,cancel 30+ auctions,relist all the items (what a waste of time) and leave a deserved feeback for him.He has 98% feedback with 240+ negatives and it's Ok for Delcampe to keep his account open.It' like a game with such buyers you never know will you receive a payment or know.
    • Created on Mar 30, 2011 at 3:54 PM
    • #328930
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  • mainlypostcards
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    • Created on Mar 30, 2011 at 4:04 PM
    • #328933
    I agree with you and Winnipeg.
    Although Delcampe close down accounts when fb falls to low, I think the limit is set to high. I don't know what the percentage is, but when you are talking about buyers with high feedback, it will take them a long time to reach the critical point. Combined with that, there are sellers who will not leave negative feedback for non payers out of fear for retaliatory feedback, so goodness knows how many more sellers have suffered at the hands of those "buyers".
  • winnipeg
    winnipeg 100% (5785x)
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    192 messages

    Canada

    I agree with you and Winnipeg.
    Although Delcampe close down accounts when fb falls to low, I think the limit is set to high. I don't know what the percentage is, but when you are talking about buyers with high feedback, it will take them a long time to reach the critical point. Combined with that, there are sellers who will not leave negative feedback for non payers out of fear for retaliatory feedback, so goodness knows how many more sellers have suffered at the hands of those "buyers".
    • Created on Mar 30, 2011 at 4:14 PM
    • #328935
    Totally agree,that many sellers will not leave a deserved negaive because of a fear of back fire.I know few sellers who never leave negative feedback for that reason.I used to do the same in my first years on Delcampe.Not anymore.I cannot see any reason why I have to be afraid to leave a really deserved negative.In each case I'm following Delcampe's rules, sending many reminders,open a dispute.
    Just after all these steps,when I see ,that there is nothing I can do more and a buyer refuse to work it out anyway,-,just then I can leave negative.
    Receiving after all a negative as a revenge isn't fair and by Delcampe rules such feedback can be withdrawn.Anyway,Matthias from Delcampe refused to do it without any explainable reason.Advice to contact a buyer cannot be serious,as he clearly refused to pay.
    It looks like in many cases we are here on our own.
    I would very happy to know,that somebody of Delcampe's team can find time to read our post and make some importan changes to rules for buyers.
  • winnipeg
    winnipeg 100% (5785x)
    free

    192 messages

    Canada

    I agree with you and Winnipeg.
    Although Delcampe close down accounts when fb falls to low, I think the limit is set to high. I don't know what the percentage is, but when you are talking about buyers with high feedback, it will take them a long time to reach the critical point. Combined with that, there are sellers who will not leave negative feedback for non payers out of fear for retaliatory feedback, so goodness knows how many more sellers have suffered at the hands of those "buyers".
    • Created on Mar 30, 2011 at 4:14 PM
    • #328935
    Totally agree,that many sellers will not leave a deserved negaive because of a fear of back fire.I know few sellers who never leave negative feedback for that reason.I used to do the same in my first years on Delcampe.Not anymore.I cannot see any reason why I have to be afraid to leave a really deserved negative.In each case I'm following Delcampe's rules, sending many reminders,open a dispute.
    Just after all these steps,when I see ,that there is nothing I can do more and a buyer refuse to work it out anyway,-,just then I can leave negative.
    Receiving after all a negative as a revenge isn't fair and by Delcampe rules such feedback can be withdrawn.Anyway,Matthias from Delcampe refused to do it without any explainable reason.Advice to contact a buyer cannot be serious,as he clearly refused to pay.
    It looks like in many cases we are here on our own.
    I would very happy to know,that somebody of Delcampe's team can find time to read our post and make some importan changes to rules for buyers.
  • Account deleted
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    Australia

    Totally agree,that many sellers will not leave a deserved negaive because of a fear of back fire.I know few sellers who never leave negative feedback for that reason.I used to do the same in my first years on Delcampe.Not anymore.I cannot see any reason why I have to be afraid to leave a really deserved negative.In each case I'm following Delcampe's rules, sending many reminders,open a dispute.
    Just after all these steps,when I see ,that there is nothing I can do more and a buyer refuse to work it out anyway,-,just then I can leave negative.
    Receiving after all a negative as a revenge isn't fair and by Delcampe rules such feedback can be withdrawn.Anyway,Matthias from Delcampe refused to do it without any explainable reason.Advice to contact a buyer cannot be serious,as he clearly refused to pay.
    It looks like in many cases we are here on our own.
    I would very happy to know,that somebody of Delcampe's team can find time to read our post and make some importan changes to rules for buyers.
    • Created on Mar 30, 2011 at 6:41 PM
    • #328960
    This information is no longer available because the user’s account has been deleted (GDPR)

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