Account balance refund
If you want to close your account but have a positive balance, you can request a refund.
The refund will entail administrative fees of €2.00.
We are obliged to maintain closed accounts with a positive balance. In order to ensure the cost of this maintenance, from two years after the closing of the account, we will charge an annual administrative fee equivalent to 12.5% of the account balance.
Resending of your activation code (Postal verification)
If you don’t receive your code due to a mailing issue, contact us within sixty days of your initial request and we will send it to you again free of charge.
If the code doesn’t reach you because the address provided was wrong, you will be charged administrative fees of €5.00 to send the code again.
You will be charged €10.00 to receive your code by registered letter.
Cancellation of your Club+ subscription
The duration of the Club+ subscription is one year, tacitly renewable. Within the first 15 days of the subscription or its renewal, you can cancel it for a fee of €5.00. After this period, you can ask not have it renewed whenever you wish, but it will remain effective until the anniversary date of the subscription.
Nickname missing when you make a payment
Your nickname must be provided with your payment to ensure that your account is credited as quickly as possible. Otherwise, it makes our work more difficult and lengthens the transaction time. If your nickname is missing, you will be charged the following handling fees:
- The first time your nickname is missing, we'll inform you free of charge.
- After that, we will invoice €10.00 each time you make a payment and your nickname is missing.
Payment of less than €5.00
We ask that you not credit your Delcampe account for amounts less than €5.00. For all amounts less than this amount:
- We'll inform you free of charge for the first payment.
- After that, we will invoice you €5.00 for each payment under this amount.
Payment to the former Delcampe bank account
Our bank information is as follows:
IBAN : BE38 3631 8432 2672
BIC : BBRUBEBB
If your payment is sent to the old account, we will invoice you €10.00 for the administrative handling of the error.