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What can I do if the seller did not post my items?

  • hunter2021
    Closed account

    12 messages

    China

    I paid 97 euro in January 2022 for three items (#1383187655, #1290089038, #1290088828) including registered mail postage to the seller (denoy_philatelie 100% (9728x)), who seems having excellent profile. However, so far I have not received the items from him. I check the icons of the items, which are still showing "Item not sent". I sent him several messages during last few weeks to ask him to let me know the mail track number but get no response at all! Clearly, he has not shipped my items yet.

    I tried to open a dispute yesterday, but the system told me "Unfortunately, no action of this kind can be taken when a sale has been closed for more than 90 days." I have not been with Delcampe for too long, so I don't know the deadline for filing a dispute should be within 90 days.

    What should I do now? Anybody has good suggestions? Thanks in advance.
  • wycombe1
    wycombe1 100% (86919x)
    premium

    1914 messages

    United Kingdom

    How did you pay?
    If by credit card you can charge back.
    If by Paypal or Delcampe Pay I suspect you are too late.
  • hunter2021
    Closed account

    12 messages

    China

    How did you pay?
    If by credit card you can charge back.
    If by Paypal or Delcampe Pay I suspect you are too late.
    • Created on 13 Apr 2022 at 14:02
    • #1405729
    I used Delcampe Pay for the payment. I once thought the seller looked having excellent feedback records. It seems Paypal can allow one to file dispute within 6 months.
  • Account deleted
    Account deleted

    0 messages

    Sweden

    This information is no longer available because the user’s account has been deleted (GDPR)
  • wycombe1
    wycombe1 100% (86919x)
    premium

    1914 messages

    United Kingdom

    If you funded Delcampe Pay with a credit card you can initiate a chargeback if you cannot make a claim directly from them

    You should continue to pester the seller and make a formal complaint to Delcampe about his behaviour. Check any negative feedback to see if he has done anything similar before.
  • hunter2021
    Closed account

    12 messages

    China

    This information is no longer available because the user’s account has been deleted (GDPR)
    • Created on 14 Apr 2022 at 06:28
    • #1405870
    I use English. I don't understand French :(
  • hunter2021
    Closed account

    12 messages

    China

    If you funded Delcampe Pay with a credit card you can initiate a chargeback if you cannot make a claim directly from them

    You should continue to pester the seller and make a formal complaint to Delcampe about his behaviour. Check any negative feedback to see if he has done anything similar before.
    • Created on 14 Apr 2022 at 06:33
    • #1405876
    Thanks for your suggestions. Should I contact Delcampe Pay or my credit card bank to initiate a chargeback?
  • wycombe1
    wycombe1 100% (86919x)
    premium

    1914 messages

    United Kingdom

    You can only do a chargeback on a credit card.

    But first make sure you cannot retrieve your money through Delcampe Pay. This is because your credit card company will retrieve the money from Delcampe Pay. So best to contact them first.
  • Account deleted
    Account deleted

    0 messages

    Sweden

    I use English. I don't understand French :(
    • Created on 14 Apr 2022 at 08:56
    • #1405912
    This information is no longer available because the user’s account has been deleted (GDPR)
  • hunter2021
    Closed account

    12 messages

    China

    This information is no longer available because the user’s account has been deleted (GDPR)
    • Created on 14 Apr 2022 at 12:13
    • #1406077
    OK, I will translate English into French to contact him and see what will happen. ........but even he don't know English, shouldn't he post the items when received money? Payment Received message should have automatically sent to him with French, I think.
  • Account deleted
    Account deleted

    0 messages

    Sweden

    This information is no longer available because the user’s account has been deleted (GDPR)
  • hunter2021
    Closed account

    12 messages

    China

    This information is no longer available because the user’s account has been deleted (GDPR)
    • Created on 14 Apr 2022 at 12:30
    • #1406098
    Thanks for the help with the translation!
  • Account deleted
    Account deleted

    0 messages

    Sweden

    OK, I will translate English into French to contact him and see what will happen. ........but even he don't know English, shouldn't he post the items when received money? Payment Received message should have automatically sent to him with French, I think.
    • Created on 14 Apr 2022 at 12:29
    • #1406092
    This information is no longer available because the user’s account has been deleted (GDPR)
  • hunter2021
    Closed account

    12 messages

    China

    This information is no longer available because the user’s account has been deleted (GDPR)
    • Created on 14 Apr 2022 at 12:35
    • #1406110
    Covid-19 virus indeed causes some delay in post, but usually only a few weeks delay. I have received quite some mails from France posted in this Feb. and March.
  • hunter2021
    Closed account

    12 messages

    China

    This information is no longer available because the user’s account has been deleted (GDPR)
    • Created on 14 Apr 2022 at 12:30
    • #1406098
    I have contact the seller using French. So many days passed, he did not reply at all!
    I also tried to bid and win his another new item ended days ago and requested the seller to send me invoice. He even dare not send me an invoice. Clearly, it is not lauguage problem while he just wants my money and do not want to ship items.
  • Account deleted
    Account deleted

    0 messages

    Sweden

    I have contact the seller using French. So many days passed, he did not reply at all!
    I also tried to bid and win his another new item ended days ago and requested the seller to send me invoice. He even dare not send me an invoice. Clearly, it is not lauguage problem while he just wants my money and do not want to ship items.
    • Created on 21 Apr 2022 at 09:14
    • #1408189
    This information is no longer available because the user’s account has been deleted (GDPR)
  • hunter2021
    Closed account

    12 messages

    China

    This information is no longer available because the user’s account has been deleted (GDPR)
    • Created on 21 Apr 2022 at 10:28
    • #1408222
    The reason I tried to bid his another item is to show kindness to him "OK, if you can send my perious items I would buy more from you." It seems I am wrong to think he is kind enough to accept this friendly solution.
  • Account deleted
    Account deleted

    0 messages

    Sweden

    The reason I tried to bid his another item is to show kindness to him "OK, if you can send my perious items I would buy more from you." It seems I am wrong to think he is kind enough to accept this friendly solution.
    • Created on 21 Apr 2022 at 10:42
    • #1408228
    This information is no longer available because the user’s account has been deleted (GDPR)
  • wycombe1
    wycombe1 100% (86919x)
    premium

    1914 messages

    United Kingdom

    Did you check out his negative feedback? If you did you would notice he has done similar in the past to other buyers

    For a professional seller he is not very professional

    The longer you leave claiming your money back the harder it will be to do so.

    Have you also contacted Delcampe about his non performance?
  • hunter2021
    Closed account

    12 messages

    China

    Did you check out his negative feedback? If you did you would notice he has done similar in the past to other buyers

    For a professional seller he is not very professional

    The longer you leave claiming your money back the harder it will be to do so.

    Have you also contacted Delcampe about his non performance?
    • Created on 22 Apr 2022 at 03:01
    • #1408441
    With the intervention of Delcampe staff, the seller finally agreed to post my items, but he can only find one item plus my recently purchased one, then refund the difference. I hope I can receive something a few weeks later. Thank you all for your advice and help!
  • hunter2021
    Closed account

    12 messages

    China

    With the intervention of Delcampe staff, the seller finally agreed to post my items, but he can only find one item plus my recently purchased one, then refund the difference. I hope I can receive something a few weeks later. Thank you all for your advice and help!
    • Created on 23 Apr 2022 at 00:07
    • #1408777
    This seller replied the message from the Delcampe staff extremely quickly. But he was lazy and just ignor to reply my messages. What a difference!
  • wycombe1
    wycombe1 100% (86919x)
    premium

    1914 messages

    United Kingdom

    Glad to hear you have had a response

    I hope you leave suitable feedback for him!
  • chrischross
    Closed account

    4 messages

    United States

    I have contact the seller using French. So many days passed, he did not reply at all!
    I also tried to bid and win his another new item ended days ago and requested the seller to send me invoice. He even dare not send me an invoice. Clearly, it is not lauguage problem while he just wants my money and do not want to ship items.
    • Created on 21 Apr 2022 at 09:14
    • #1408189
    I had an order for over 100 euros, sent the payment via Wise.com (first mistake) at which point the seller acted like he'd never heard from me before. This from a top 10 seller on this platform. Is there any recourse for a US citizen in the French courts? I wonder if you and I have the same seller? Class action perhaps?
  • wycombe1
    wycombe1 100% (86919x)
    premium

    1914 messages

    United Kingdom

    I had an order for over 100 euros, sent the payment via Wise.com (first mistake) at which point the seller acted like he'd never heard from me before. This from a top 10 seller on this platform. Is there any recourse for a US citizen in the French courts? I wonder if you and I have the same seller? Class action perhaps?
    • Created on 12 Jun 2022 at 01:14
    • #1424677
    You should contact Delcampe first if your seller is ignoring you outlining the history of your transaction with proof of payment.

    Any legal action your take through the French legal system with be both time consuming and costly and may get you nowhere because of the nature of the transaction(s),

    Link (https)
  • hunter2021
    Closed account

    12 messages

    China

    I had an order for over 100 euros, sent the payment via Wise.com (first mistake) at which point the seller acted like he'd never heard from me before. This from a top 10 seller on this platform. Is there any recourse for a US citizen in the French courts? I wonder if you and I have the same seller? Class action perhaps?
    • Created on 12 Jun 2022 at 01:14
    • #1424677
    What is your seller's nick name? You can first try to report Delcampe. The staff from Delcampe will help to communicate with the seller. My seller responded to Delcampe staff very quickly but no response to my message.

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