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Buyers paying platform fees for sellers

  • winnipeg
    winnipeg 100% (5667x)
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    183 Beiträge

    Kanada

    To get back to the topic of this thread, which is buyer's paying the platform fees, here is an example of my latest purchase from one of my regular sellers:-

    Purchases 15.41
    Shipping Fees 3.00
    Total amount receivable by Seller 18.41
    Platform Costs 4.84
    Total cost to Buyer 23.25

    In other words, over a 26% surcharge on the total value of my order, including postage. Without postage the Platform Fees represent over 31% Buyer's Commission on my order.

    Sellers are going to have to be offering something I really want in future whilst this outrageous fleecing of buyers by Delcampe continues.
    • Erstellt am 06.05.2024 um 17:20
    • #1739105
    How is Platform Costs might be 4.84,if the item price is 15.41 ? 10% fees + 0.30e per item is what D charge.If you have many items in the order with additional 0.30 charge per item,than it really hurts ((
  • sammlerkalle
    sammlerkalle 100% (12546x)
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    873 Beiträge

    Deutschland

    How is Platform Costs might be 4.84,if the item price is 15.41 ? 10% fees + 0.30e per item is what D charge.If you have many items in the order with additional 0.30 charge per item,than it really hurts ((
    • Erstellt am 07.05.2024 um 05:59
    • #1739297
    Yes, it's 30 cents per item. If you sell 10 items at 80 cents each, you will incur 10 x 30 cents (= 3 euros) + 10 x 8 cents (= 80 cents) fees. In this case, things end up costing 11.80 euros instead of 8 euros.
  • moonstone
    moonstone 100% (53999x)
    advanced

    1013 Beiträge

    Vereinigtes Königreich

    To get back to the topic of this thread, which is buyer's paying the platform fees, here is an example of my latest purchase from one of my regular sellers:-

    Purchases 15.41
    Shipping Fees 3.00
    Total amount receivable by Seller 18.41
    Platform Costs 4.84
    Total cost to Buyer 23.25

    In other words, over a 26% surcharge on the total value of my order, including postage. Without postage the Platform Fees represent over 31% Buyer's Commission on my order.

    Sellers are going to have to be offering something I really want in future whilst this outrageous fleecing of buyers by Delcampe continues.
    • Erstellt am 06.05.2024 um 17:20
    • #1739105
    The Delcampe calculation is correct for the purchase of 11 items.

    15.41 x 10% = 1.54

    11 items at 0.30 = 3.30

    3.30 + 1.54 = 4.84 - the stated platform costs
  • 4margins
    4margins 100% (15966x)

    132 Beiträge

    Vereinigtes Königreich

    The Delcampe calculation is correct for the purchase of 11 items.

    15.41 x 10% = 1.54

    11 items at 0.30 = 3.30

    3.30 + 1.54 = 4.84 - the stated platform costs
    • Erstellt am 07.05.2024 um 07:22
    • #1739354
    Yes, exactly. I am merely illustrating the extent of the extra costs to buyers, which for an order such as this are excessive.
  • winnipeg
    winnipeg 100% (5667x)
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    183 Beiträge

    Kanada

    Yes, exactly. I am merely illustrating the extent of the extra costs to buyers, which for an order such as this are excessive.
    • Erstellt am 07.05.2024 um 08:22
    • #1739393
    Buying many unexpressive items is to expensive by end.
  • moonstone
    moonstone 100% (53999x)
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    1013 Beiträge

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    Yes, exactly. I am merely illustrating the extent of the extra costs to buyers, which for an order such as this are excessive.
    • Erstellt am 07.05.2024 um 08:22
    • #1739393
    Whether they are ‘excessive’ or not really depends on whether the seller had reduced their prices to reflect the fact that they were no longer paying seller fees to Delcampe. If they did reduce by the 6.5% plus 23p item fee, then the total you paid was less than you would have done before April 2.
    If they didn’t, then the seller has made that fee as profit and left you with all the charges.

    This is something that’s not obvious now but buyers have voted with their feet and I can’t blame them.
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    Schweden

    Whether they are ‘excessive’ or not really depends on whether the seller had reduced their prices to reflect the fact that they were no longer paying seller fees to Delcampe. If they did reduce by the 6.5% plus 23p item fee, then the total you paid was less than you would have done before April 2.
    If they didn’t, then the seller has made that fee as profit and left you with all the charges.

    This is something that’s not obvious now but buyers have voted with their feet and I can’t blame them.
    • Erstellt am 07.05.2024 um 09:33
    • #1739423
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • moonstone
    moonstone 100% (53999x)
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    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 07.05.2024 um 10:03
    • #1739438
    I hope you're right, my sales are way down but views of my store, although down, are not down anywhere near a large a %.

    There are a number of problems to that recovery however, firstly, sellers will not list new material on the site if they're consistently not selling. I suspect many, like myself, are waiting to see if there is any improvement, they'll give it some time and then.....

    Sellers may still retain a presence on Delcampe but reduce their store size to avoid paying a larger fee. The issue with this is that Delcampe will get fewer new listings of genuinely saleable items, and therefore will still not be able to recover sales volume.

    Delcampe is no longer the only viable alternative for collectables to e*ay that it was a number of years ago - there are more players in the market now and some give the impression of being well backed financially. Buyers will go wherever the price is best for the item they require
  • sammlerkalle
    sammlerkalle 100% (12546x)
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    873 Beiträge

    Deutschland

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 07.05.2024 um 10:03
    • #1739438
    First of all, things will go even further downhill. The fixed costs will soon come here. Then some sellers will stop here or significantly reduce their offerings. This will result in even fewer buyers, which will then cause some buyers to leave the site because they are no longer offered the right items here. This then leads to the next sellers leaving, etc. If a tipping point is exceeded, it becomes dark here. Individual customers who come back are of no use, nor are individual sellers who lower their prices.
  • Konto gelöscht
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    0 Beiträge

    Schweden

    I hope you're right, my sales are way down but views of my store, although down, are not down anywhere near a large a %.

    There are a number of problems to that recovery however, firstly, sellers will not list new material on the site if they're consistently not selling. I suspect many, like myself, are waiting to see if there is any improvement, they'll give it some time and then.....

    Sellers may still retain a presence on Delcampe but reduce their store size to avoid paying a larger fee. The issue with this is that Delcampe will get fewer new listings of genuinely saleable items, and therefore will still not be able to recover sales volume.

    Delcampe is no longer the only viable alternative for collectables to e*ay that it was a number of years ago - there are more players in the market now and some give the impression of being well backed financially. Buyers will go wherever the price is best for the item they require
    • Erstellt am 07.05.2024 um 10:29
    • #1739447
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • decorables
    decorables 100% (20266x)
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    11 Beiträge

    Kanada

    In the past I preferred shopping on Delcampe, but since the change I am seriously thinking about switching to e*ay. I am still browsing on Delcampe but every time I think of bidding on something, I second guess myself as to whether it is worth paying the platform fees. When I did bid on a listing in the past, I would browse the seller's shop to see if I could find other items to be shipped together. I refrain from doing that anymore. Instead of, maybe, purchasing five or six postcards I settle for one.
  • moonstone
    moonstone 100% (53999x)
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    1013 Beiträge

    Vereinigtes Königreich

    In the past I preferred shopping on Delcampe, but since the change I am seriously thinking about switching to e*ay. I am still browsing on Delcampe but every time I think of bidding on something, I second guess myself as to whether it is worth paying the platform fees. When I did bid on a listing in the past, I would browse the seller's shop to see if I could find other items to be shipped together. I refrain from doing that anymore. Instead of, maybe, purchasing five or six postcards I settle for one.
    • Erstellt am 07.05.2024 um 12:02
    • #1739504
    'When I did bid on a listing in the past, I would browse the seller's shop to see if I could find other items to be shipped together. I refrain from doing that anymore. Instead of, maybe, purchasing five or six postcards I settle for one'.

    And you are not alone. Of the few sales I have had this month, all bar 2 have been for 1 item only. This is totally contrary to what Delcampe has been over the years where it was not uncommon for buyers to buy, 30, 40, sometimes over 100 items in one order.

    If Delcampe think they are going to replicate that, I fear they are very sadly mistaken, although I suspect that it was on the basis that buyers would continue to buy as before, that they went down this road they are now on.
  • sammlerkalle
    sammlerkalle 100% (12546x)
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    873 Beiträge

    Deutschland

    'When I did bid on a listing in the past, I would browse the seller's shop to see if I could find other items to be shipped together. I refrain from doing that anymore. Instead of, maybe, purchasing five or six postcards I settle for one'.

    And you are not alone. Of the few sales I have had this month, all bar 2 have been for 1 item only. This is totally contrary to what Delcampe has been over the years where it was not uncommon for buyers to buy, 30, 40, sometimes over 100 items in one order.

    If Delcampe think they are going to replicate that, I fear they are very sadly mistaken, although I suspect that it was on the basis that buyers would continue to buy as before, that they went down this road they are now on.
    • Erstellt am 07.05.2024 um 12:24
    • #1739519
    Yes, a hundred items are over thirty euros new fees. So,they just ask Google first if it's available somewhere else at the old price.
  • moonstone
    moonstone 100% (53999x)
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    1013 Beiträge

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    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 07.05.2024 um 11:35
    • #1739489
    Fair enough if Euro currency is important to you, for others that may not be a large consideration.

    The application of seller shop fees, which Delcampe intend to introduce in the near future, only brings them into line with other online selling websites. To be honest, if Delcampe had gone with that, even to a greater extent, and cut the buyer fees, particularly the 30c item charge, I think that might have been better.
  • stevehillstamps
    stevehillstamps 100% (14520x)
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    Fair enough if Euro currency is important to you, for others that may not be a large consideration.

    The application of seller shop fees, which Delcampe intend to introduce in the near future, only brings them into line with other online selling websites. To be honest, if Delcampe had gone with that, even to a greater extent, and cut the buyer fees, particularly the 30c item charge, I think that might have been better.
    • Erstellt am 07.05.2024 um 12:30
    • #1739528
    One of the mistakes Delcampe have made was getting rid of the fees on Mangopay/Delcampe Pay. Although they felt they needed to sweeten the removal of payment off site, I think its really backfired now.

    To compensate for the 27p transaction charge they've had to increase the item charge massively, making multiple purchases a lot rarer. People are sometimes buying the one item they really want, but impulse purchases to fill a second space to get move value out of the postage have evaporated.

    I'd far rather they bought this back and reversed some of the item fee increases. It's also really unfair on customers paying by paypal having to pay for the payment twice.

    Charge fees where you incur the costs, raher than inflating the item charges to compensate.
  • sammlerkalle
    sammlerkalle 100% (12546x)
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    873 Beiträge

    Deutschland

    The nice thing is that Delcampe believes they are alone in the world, but we can see that other mothers also have beautiful daughters.
  • Konto gelöscht
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    0 Beiträge

    Schweden

    Fair enough if Euro currency is important to you, for others that may not be a large consideration.

    The application of seller shop fees, which Delcampe intend to introduce in the near future, only brings them into line with other online selling websites. To be honest, if Delcampe had gone with that, even to a greater extent, and cut the buyer fees, particularly the 30c item charge, I think that might have been better.
    • Erstellt am 07.05.2024 um 12:30
    • #1739528
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • moonstone
    moonstone 100% (53999x)
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    • Erstellt am 07.05.2024 um 14:16
    • #1739579
    Well I would suggest he’s going to have to do something or he probably won’t have a business anymore, if my experience of this last few weeks is replicated elsewhere.

    No doubt he left himself some room to manoeuvre, problem is that when you lose buyers there’s no guarantee you will get them back again.
  • Konto gelöscht
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    Schweden

    Well I would suggest he’s going to have to do something or he probably won’t have a business anymore, if my experience of this last few weeks is replicated elsewhere.

    No doubt he left himself some room to manoeuvre, problem is that when you lose buyers there’s no guarantee you will get them back again.
    • Erstellt am 07.05.2024 um 14:24
    • #1739585
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • stevehillstamps
    stevehillstamps 100% (14520x)
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    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 07.05.2024 um 17:22
    • #1739630
    API sellers can move easily yes, but as moonstone says above other sellers do not have to move sales to negatively affect Delcampe's offering, they just need to stop listing as much. Basically a seller can leave their shop here in semi-hibernation (and still get some sales here) while they build up their store elsewhere.

    I used to list 500-600 items a month here, but this year I've been averaging around 150. My lots here are larger than previously (which Delcampe wants), but I'm listing more elsewhere as well.
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Schweden

    API sellers can move easily yes, but as moonstone says above other sellers do not have to move sales to negatively affect Delcampe's offering, they just need to stop listing as much. Basically a seller can leave their shop here in semi-hibernation (and still get some sales here) while they build up their store elsewhere.

    I used to list 500-600 items a month here, but this year I've been averaging around 150. My lots here are larger than previously (which Delcampe wants), but I'm listing more elsewhere as well.
    • Erstellt am 08.05.2024 um 02:17
    • #1739708
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • grahamshanghai
    grahamshanghai 100% (584x)
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    Yes, a hundred items are over thirty euros new fees. So,they just ask Google first if it's available somewhere else at the old price.
    • Erstellt am 07.05.2024 um 12:29
    • #1739525
    I agree entirely with all this. It is ridiculous for a platform to charge fees (regardless of whether to buyer or seller) in a way that reduces the incentive to buy more items from the same seller in the same purchase.

    It also reduces the seller's incentive to list many items of the same kind, or in the same category, to encourage this sort of activity. This also disproportionately punishes sellers who are specialists in a a particular area, which is supposed to be one of Delcampe's "community benefits".

    I really hope Delcampe will rethink this issue.
  • cpaphil
    cpaphil 99% (136259x)
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    119 Beiträge

    Frankreich

    good point
  • garysstamps
    garysstamps 100% (81719x)
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    Vereinigtes Königreich

    I just recently found out that buyers are now being charged the platform fees for sellers listings. I cannot believe that Delcampe has instituted this. This just boggles my mind. I have been purchasing on Delcampe for many years, and have been relatively satisfied with most of my transactions. I am just astonished that this is happening. Of course, it took me almost 2 months to find out that Delcampe had done this. I confess that I really don't read my emails as I feel that they would be mostly for buyers. And, it almost seems as if Delcampe was in a way hiding the fees on the second page. You have to click "more" and I basically found out by chance. All I can say is that I will not be able to purchase in the quantity that I used to. Having to have to pay the sellers fees makes the customer feel like they are being abused. My purchases will have to maybe, constitute 25% if not less of what I used to buy before on the site. Honestly, I almost don't want to purchase on Delcampe anymore due to their unfair practices. How Delcampe could have thought that this was a good idea is just beyond me.
    • Erstellt am 03.05.2024 um 16:21
    • #1737569
    I am both a buyer and seller and totally agree with you.
    However, I know that many sellers including myself have reduced their prices to cover the fees.
    Though not fair at all on the seller, it may reassure you that you may not be paying more than you would have done before.
  • martin52
    martin52 100% (18493x)
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    1647 Beiträge

    Schweiz

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 08.05.2024 um 04:27
    • #1739744
    never lose hope :angel:

    guess what: my item #61519853 was uploaded in 2009 (15 years ago) and it was sold 2 weeks ago.
    :yes:

    to be honest: I really can't understand, WHY all those Millions of items are allowed to stay here in the Nirvana until forever and a day?
    A maximum sale presence of say one year would clean this pond and freshen up the offers.

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