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Delcampe e-mails ends up in spam filter AGAIN - AGAIN

  • pipeline
    pipeline 100% (41010x)
    advanced

    406 Beiträge

    Dänemark

    One more time my Delcampe sales notifications ended in my Spam box.
    This happens with my sales Yesterday evening and tonight.
    I also got an answer from a member via Delcampe message, and this message also came in my Spam box.
    Regards
    Benny
  • @marion
    Administrator
    @marion

    580 Beiträge

    Belgien

    Hello,

    This has been reported to our IT department.

    We will get back to you as soon as possible.

    Thank you for your patience.

    Kind regards,

    Marion - Delcampe Customer Service
  • hoatzinstamps
    hoatzinstamps 100% (127439x)
    PRO advanced

    1114 Beiträge

    Vereinigtes Königreich

    Hello,

    This has been reported to our IT department.

    We will get back to you as soon as possible.

    Thank you for your patience.

    Kind regards,

    Marion - Delcampe Customer Service
    • Erstellt am 04.11.2021 um 09:11
    • #1342841
    This problem appeared over the weekend; seemed to be fixed by Wednesday; but has re-surfaced today.

    I have also had two customers tell me they have been unable to settle their invoices because PAYPAL and Delcampe PAY options are not showing on invoices. Both methods of settlement are activated in my settings. Is this a known problem?

    Alan Catherall
    [Hoatzinstamps]
  • @marion
    Administrator
    @marion

    580 Beiträge

    Belgien

    This problem appeared over the weekend; seemed to be fixed by Wednesday; but has re-surfaced today.

    I have also had two customers tell me they have been unable to settle their invoices because PAYPAL and Delcampe PAY options are not showing on invoices. Both methods of settlement are activated in my settings. Is this a known problem?

    Alan Catherall
    [Hoatzinstamps]
    • Erstellt am 04.11.2021 um 11:46
    • #1342907
    Hello "hoatzinstamps",

    As the issue you are mentioning is not in relation to this topic, we ask you to contact us via our contact form giving us all the details (buyers' nicknames, item numbers):
    Link (https)

    We will have a look at the situation and will answer you as soon as possible.

    Thank you for your understanding.

    Kind regards,

    Marion - Delcampe Customer Service

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