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invoice did not include postage.

  • mickyboo2a
    mickyboo2a 100% (3134x)
    standard

    3 Beiträge

    Vereinigtes Königreich

    I have not put postage charges on my items as I wish to make up
    the invoice and then add postage my last 2 sales have resulted in buyers not paying postage. Is there a way to stop this?
    Do I have to add postage charges on each item and include it on the listing?
  • emmbersplace
    emmbersplace 63% (13050x)
    standard

    908 Beiträge

    Philippinen

    I have not put postage charges on my items as I wish to make up
    the invoice and then add postage my last 2 sales have resulted in buyers not paying postage. Is there a way to stop this?
    Do I have to add postage charges on each item and include it on the listing?
    • Erstellt am 31.08.2014 um 07:56
    • #515806
    I suggest that you change your parameters to prevent buyers paying before you send an invoice (My Information>Store parameters). You then put your combined post charge on the invoice generated in the Items sold section.

    If the buyers pay you direct and do not use the Delcampe e-wallet, there is little you can do except remind the buyers that postage is unpaid or return the amount paid as incorrect. I must say that over 99% of my customers do use the Delcampe system, though

    Best wishes.....
  • mickyboo2a
    mickyboo2a 100% (3134x)
    standard

    3 Beiträge

    Vereinigtes Königreich

    I suggest that you change your parameters to prevent buyers paying before you send an invoice (My Information>Store parameters). You then put your combined post charge on the invoice generated in the Items sold section.

    If the buyers pay you direct and do not use the Delcampe e-wallet, there is little you can do except remind the buyers that postage is unpaid or return the amount paid as incorrect. I must say that over 99% of my customers do use the Delcampe system, though

    Best wishes.....
    • Erstellt am 31.08.2014 um 23:06
    • #515871
    Many thanks I have changed the parameters and hopefully all will be OK.
    I must have changed them by accident. I am not worried about claiming the postage from the buyer but hope it now wont happen again.
  • moonstone
    moonstone 100% (55450x)
    advanced

    1028 Beiträge

    Vereinigtes Königreich

    Many thanks I have changed the parameters and hopefully all will be OK.
    I must have changed them by accident. I am not worried about claiming the postage from the buyer but hope it now wont happen again.
    • Erstellt am 01.09.2014 um 05:58
    • #515916
    It may be that when you accepted the offer, you did not indicate on the acceptance that you were prepared to accept the offer immediately. The default screen on a lower offer is to accept the 'bid' but allowing the item to continue until its set closing time.

    It's possible that you changed one item, hence the 'immediate purchase', but didn't do so for the second one?
  • mickyboo2a
    mickyboo2a 100% (3134x)
    standard

    3 Beiträge

    Vereinigtes Königreich

    It may be that when you accepted the offer, you did not indicate on the acceptance that you were prepared to accept the offer immediately. The default screen on a lower offer is to accept the 'bid' but allowing the item to continue until its set closing time.

    It's possible that you changed one item, hence the 'immediate purchase', but didn't do so for the second one?
    • Erstellt am 01.09.2014 um 06:17
    • #515917
    many thanks for your help