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[D*] Update: List of resolved difficulties

  • taler-55
    taler-55 100% (24478x)
    standard

    15 Beiträge

    Vereinigtes Königreich

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 08.05.2014 um 08:11
    • #501207
    There is no quantity of purchased items neither in invoice nor in confirmation message, so I am in darkness how many items were purchased.!
  • mainlypostcards
    Account geschlossen
    free

    3540 Beiträge

    Vereinigtes Königreich

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 08.05.2014 um 08:11
    • #501207
    I have a feeling that the buttons for "print invoice" and "print delivery slip" have been switched over.

    I went to print a delivery slip and it included the message I sent with my invoices, plus all the tick boxes to remove items from the invoice.

    Printed it and I sent it like that, but it looked awful. It only occurred to me afterwards to click on the "print invoice" button and I found a delivery slip.
  • gube319279
    Account geschlossen
    free

    60 Beiträge

    Spanien

    I am having problems amending an invoice to include postage. Is anyone else experiencing this?
    • Erstellt am 13.05.2014 um 04:10
    • #502510
    Hello my friend,
    Today May 14, 2014 (after more than a week with no solution to the problem) I still cannot add the mailing and payment fees. It seems like no one is replying to my claims for each invoice I issue.. This is dreadful¡¡¡¡¡¡¡¡¡¡ . I have solved, having no solution from Delcampe, to put the costs in the text attached to the invoice and detailing it. It is more work but at least I am managing to have my buyers understand THIS DELCAMPE PROBLEM and to receive fromn them the correct amount.
    WE SEEM TO HAVE TO LIVE WITH THIS PROBLEM MORE THAN I EXPECTED-:cop::cop:
  • emmbersplace
    emmbersplace 63% (13050x)
    standard

    908 Beiträge

    Philippinen

    Hello my friend,
    Today May 14, 2014 (after more than a week with no solution to the problem) I still cannot add the mailing and payment fees. It seems like no one is replying to my claims for each invoice I issue.. This is dreadful¡¡¡¡¡¡¡¡¡¡ . I have solved, having no solution from Delcampe, to put the costs in the text attached to the invoice and detailing it. It is more work but at least I am managing to have my buyers understand THIS DELCAMPE PROBLEM and to receive fromn them the correct amount.
    WE SEEM TO HAVE TO LIVE WITH THIS PROBLEM MORE THAN I EXPECTED-:cop::cop:
    • Erstellt am 13.05.2014 um 18:39
    • #502689
    Hi...

    I have been sending out invoices with no problem in adding postage and the correct total is being received from the buyers.

    Are you sure that it is a Delcampe problem and not one at your end (eg browser or settings)?
  • gube319279
    Account geschlossen
    free

    60 Beiträge

    Spanien

    Hi...

    I have been sending out invoices with no problem in adding postage and the correct total is being received from the buyers.

    Are you sure that it is a Delcampe problem and not one at your end (eg browser or settings)?
    • Erstellt am 13.05.2014 um 23:28
    • #502691
    Tks for your message.
    I add the fees OK , I see them when I finish the invoice.
    When I send them my copy doesn't show them any more and if I edit the invoice on Delcampe the charges have disappeared too.
    Any hint ??? Thank you & regards,
    :help:
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Portugal

    Tks for your message.
    I add the fees OK , I see them when I finish the invoice.
    When I send them my copy doesn't show them any more and if I edit the invoice on Delcampe the charges have disappeared too.
    Any hint ??? Thank you & regards,
    :help:
    • Erstellt am 14.05.2014 um 00:16
    • #502693
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • gube319279
    Account geschlossen
    free

    60 Beiträge

    Spanien

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 14.05.2014 um 00:21
    • #502695
    Hi,
    Thanks for your comments.
    It might be something like this (country server).
    The funny thing is that before the changes I never had any "adding fee" problem , and after the change for a couple of days I had no problem too. For the last three days the 5 invoices I sent out didn't show the charges and had to put a special note to the buyers to take into account the fees specified on the accompanying text to the invoice.
    Thanks anyhow for your help. Kind regards.
  • mainlypostcards
    Account geschlossen
    free

    3540 Beiträge

    Vereinigtes Königreich

    Hello my friend,
    Today May 14, 2014 (after more than a week with no solution to the problem) I still cannot add the mailing and payment fees. It seems like no one is replying to my claims for each invoice I issue.. This is dreadful¡¡¡¡¡¡¡¡¡¡ . I have solved, having no solution from Delcampe, to put the costs in the text attached to the invoice and detailing it. It is more work but at least I am managing to have my buyers understand THIS DELCAMPE PROBLEM and to receive fromn them the correct amount.
    WE SEEM TO HAVE TO LIVE WITH THIS PROBLEM MORE THAN I EXPECTED-:cop::cop:
    • Erstellt am 13.05.2014 um 18:39
    • #502689
    I replied this earlier to someone with the same problem, but I don't know if it was resolved or not.

    Is it possible that your settings are "allow buyer to pay without awaiting invoice".

    If that is the case you are not able to create an invoice (at least that is how I understood it), the system automatically creates it for you, but does not take p&p into account.

    If so go to Account>My Information>Store Parameters. Scroll down to "managing my payments" and click "no".
  • martin52
    martin52 100% (20093x)
    standard

    1771 Beiträge

    Schweiz

    Hi,
    Thanks for your comments.
    It might be something like this (country server).
    The funny thing is that before the changes I never had any "adding fee" problem , and after the change for a couple of days I had no problem too. For the last three days the 5 invoices I sent out didn't show the charges and had to put a special note to the buyers to take into account the fees specified on the accompanying text to the invoice.
    Thanks anyhow for your help. Kind regards.
    • Erstellt am 14.05.2014 um 01:36
    • #502699
    please first try the different Options you have
    try and error:pc_user2:

    this is what the differences are in MY Delcampe:

    when I issue an invoice from the ALL tab, I cannont add a message to it - there is no related blank space.

    contrary, if I send the invoice from the TO BE INVOICED tab - than I can add my lines.
    :deal:

    I can enter postage, but it does not add them to the total before sending out. The Total remains the same as without postage.

    BUT

    when I get a confirmation mail from Delcampe, said postage IS ADDED.

    BEST OF BOTH WORLDS :D
  • martin52
    martin52 100% (20093x)
    standard

    1771 Beiträge

    Schweiz

    another useful feature from the old system seemed to have disappeared:

    when you formerly issued an invoice, but the same buyer had ongoing bids on more of your items, the system displayed those not yet finished items and politely asked me, if the invoice should be sent or not.
    :cop:
    The open items in question have been hihglighted in pale red as I remember?

    I recently tried to send out an invoice to a buyer, knowing he still has one itemoing on.....but now, the invoice was ready to send - no warning at all
    :dunno:


    BEFORE IT WAS GOOD - NOW IT IS "BETTER"

    IT WOULD BE BETTER IF IT IS GOOD AGAIN

    • Erstellt am 08.05.2014 um 15:23
    • #501387
    sorry to say, but I must correct myself in this case.

    The reminder for ongoing bids by the same buyer DOES STILL EXIST......

    but only if you issue an invoice from the "to be invoiced" tab
    (okay so far)

    BUT

    it does NOT exist, when you try to issue an invoice from the ALL tab

    that is one of the differences between both worlds
  • martin52
    martin52 100% (20093x)
    standard

    1771 Beiträge

    Schweiz

    please first try the different Options you have
    try and error:pc_user2:

    this is what the differences are in MY Delcampe:

    when I issue an invoice from the ALL tab, I cannont add a message to it - there is no related blank space.

    contrary, if I send the invoice from the TO BE INVOICED tab - than I can add my lines.
    :deal:

    I can enter postage, but it does not add them to the total before sending out. The Total remains the same as without postage.

    BUT

    when I get a confirmation mail from Delcampe, said postage IS ADDED.

    BEST OF BOTH WORLDS :D
    • Erstellt am 14.05.2014 um 05:30
    • #502760
    A buyer clicked on 8 of my fixed price items – and after that he had sent me a request for invoice – according to my settings who don’t allow direct payment.
    When I tried to send an invoice, I have seen the whole thing is in the wrong column (invoiced) and the first & second icon were marked (invoice sent and amount paid)

    I have NOT sent any invoice - this was simply a technical error 

    NOW I had to change my initial NOT sent invoice because the system blocked a reminder (….prior to 7 days)

    What a mess :thumbdown:
  • martin52
    martin52 100% (20093x)
    standard

    1771 Beiträge

    Schweiz

    A buyer clicked on 8 of my fixed price items – and after that he had sent me a request for invoice – according to my settings who don’t allow direct payment.
    When I tried to send an invoice, I have seen the whole thing is in the wrong column (invoiced) and the first & second icon were marked (invoice sent and amount paid)

    I have NOT sent any invoice - this was simply a technical error 

    NOW I had to change my initial NOT sent invoice because the system blocked a reminder (….prior to 7 days)

    What a mess :thumbdown:
    • Erstellt am 22.05.2014 um 12:32
    • #504267
    not a big Thing this time

    when I open "my Delcampe" and click on "ongoing saled with bids" I am directed to the "shipped" tab.

    This only happens ONCE (at first) I cannot repeat that error when I refresh the page.

    I think the "techies" of th D-Team violently are trying to stuff one hole - but by doing this opening another......
    :smash:
  • mainlypostcards
    Account geschlossen
    free

    3540 Beiträge

    Vereinigtes Königreich

    not a big Thing this time

    when I open "my Delcampe" and click on "ongoing saled with bids" I am directed to the "shipped" tab.

    This only happens ONCE (at first) I cannot repeat that error when I refresh the page.

    I think the "techies" of th D-Team violently are trying to stuff one hole - but by doing this opening another......
    :smash:
    • Erstellt am 29.05.2014 um 16:50
    • #505396
    This has been going on all day and I've ended up in different parts of the "sold items", the "all" tab, the "invoiced" tab and also in "ongoing sales".

    Also this afternoon, it was not possible to archive items from the "shipped" tab.
  • mjocovers
    mjocovers 100% (30512x)
    free

    474 Beiträge

    Vereinigtes Königreich

    This has been going on all day and I've ended up in different parts of the "sold items", the "all" tab, the "invoiced" tab and also in "ongoing sales".

    Also this afternoon, it was not possible to archive items from the "shipped" tab.
    • Erstellt am 29.05.2014 um 17:53
    • #505405
    If I didn't read the forums I would think I was going crazy, the number of times I click on one link and it sends me somewhere else entirely. It's just so random. Usually when I try it again it works OK. I was beginning to think I was imagining it. I'm glad it's not just me!
  • mainlypostcards
    Account geschlossen
    free

    3540 Beiträge

    Vereinigtes Königreich

    If I didn't read the forums I would think I was going crazy, the number of times I click on one link and it sends me somewhere else entirely. It's just so random. Usually when I try it again it works OK. I was beginning to think I was imagining it. I'm glad it's not just me!
    • Erstellt am 29.05.2014 um 18:55
    • #505410
    I said exactly the same thing, when artisan first mentioned it in another thread.

    Tbh, I feel very disheartened by this whole business. 2 days this week I haven't listed; I just can't get motivated with all the problems we are facing at the moment.

    I expected some problems with this upgrade (or should I say downgrade). It coincided with me going away for 10 days, so I had hoped it would have settled down by the time I would come back, but alas, well over 3 weeks now and still there are new daily challenges.
  • martin52
    martin52 100% (20093x)
    standard

    1771 Beiträge

    Schweiz

    not a big Thing this time

    when I open "my Delcampe" and click on "ongoing saled with bids" I am directed to the "shipped" tab.

    This only happens ONCE (at first) I cannot repeat that error when I refresh the page.

    I think the "techies" of th D-Team violently are trying to stuff one hole - but by doing this opening another......
    :smash:
    • Erstellt am 29.05.2014 um 16:50
    • #505396
    this error has been fixed - now it's directing me straight to ONGOING SALES WITH BIDS when I click on that link

    BUT

    a new major error has occured:

    there is ONLY ONE ongoing bid on my items during the whole day.

    :p

    hope the D-Team is soon to resolve that problem too
  • hoatzinstamps
    hoatzinstamps 100% (131028x)
    PRO advanced

    1121 Beiträge

    Vereinigtes Königreich

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 08.05.2014 um 08:11
    • #501207
    I think Delcampe need to check every pull down menu item to ensure that they do what they say they do.

    There are also inconsistencies between tabs on the functions that are available. Again this all needs to be checked.

    My recommendation is that this is treated as a specific testing exercise by Delcampe IT rather than relying on piecemeal comments by users.

    I don't have the time to do this ... unless you'd like to pay me?

    Alan Catherall
    [Hoatzinstamps]
  • martin52
    martin52 100% (20093x)
    standard

    1771 Beiträge

    Schweiz

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 08.05.2014 um 08:11
    • #501207
    one for the money - two for the show - three to get ready - now go Benny go
    :dance:

    Hello again (and again, and again)

    Another double fault recently discovered. – one more 

    Today I tried to pay a small purchase from a seller in Serbia
    This seller has anew Skrill as payment method – one COULD use on below of his invoice the usual “one click payment” icon.

    BUT

    It does not operate – when I tried, Skrill was no longer shown as option, only Bank, Cheque and “cash”

    FURTHER

    Contrary to before the BIG downgrade of early May, me as a buyer am no longer able to enter the postage or payment fee myself.

    WHAT A PITY


  • martin52
    martin52 100% (20093x)
    standard

    1771 Beiträge

    Schweiz

    one for the money - two for the show - three to get ready - now go Benny go
    :dance:

    Hello again (and again, and again)

    Another double fault recently discovered. – one more 

    Today I tried to pay a small purchase from a seller in Serbia
    This seller has anew Skrill as payment method – one COULD use on below of his invoice the usual “one click payment” icon.

    BUT

    It does not operate – when I tried, Skrill was no longer shown as option, only Bank, Cheque and “cash”

    FURTHER

    Contrary to before the BIG downgrade of early May, me as a buyer am no longer able to enter the postage or payment fee myself.

    WHAT A PITY


    • Erstellt am 06.06.2014 um 16:56
    • #506900
    me as a buyer?
    I as a buyer?

    :dunno:

    must have missed that in School Long ago - maybe I peeped outside the window?
    :zzzzz: