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PAYPAL Payments

  • hoatzinstamps
    hoatzinstamps 100% (131078x)
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    Vereinigtes Königreich

    When receiving PAYPAL payments I have been used to receiving both an advice from Delcampe and a payment notification from PAYPAL.

    Over the last few days I have only been receiving the Delcampe advice. This is a nuisance because I often find the address on the PAYPAL notification is more complete (and sometimes different!) so I like to do a cross-check.

    Is anyone else experiencing this problem?

    Alan Catherall
    [Hoatzinstamps]
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Vereinigtes Königreich

    When receiving PAYPAL payments I have been used to receiving both an advice from Delcampe and a payment notification from PAYPAL.

    Over the last few days I have only been receiving the Delcampe advice. This is a nuisance because I often find the address on the PAYPAL notification is more complete (and sometimes different!) so I like to do a cross-check.

    Is anyone else experiencing this problem?

    Alan Catherall
    [Hoatzinstamps]
    • Erstellt am 27.01.2012 um 05:03
    • #368857
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • xtf70
    xtf70 100% (9338x)
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    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 27.01.2012 um 06:15
    • #368865
    I sometimes get one or t'other, though usually both

    I generally refer back to the sale notification for delivery address, so it doesn't really affect me
  • hoatzinstamps
    hoatzinstamps 100% (131078x)
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    I sometimes get one or t'other, though usually both

    I generally refer back to the sale notification for delivery address, so it doesn't really affect me
    • Erstellt am 27.01.2012 um 06:17
    • #368866
    Thanks for your responses.
    I've had two instances today where the address shown on Delcampe was incomplete ... and checking the PAYPAL details proved important.

    Anyhow, I raised this issue with Delcampe Support yesterday ... and await their response.

    Alan Catherall
    [Hoatzinstamps]
  • @webmaster
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    Belgien

    Thanks for your responses.
    I've had two instances today where the address shown on Delcampe was incomplete ... and checking the PAYPAL details proved important.

    Anyhow, I raised this issue with Delcampe Support yesterday ... and await their response.

    Alan Catherall
    [Hoatzinstamps]
    • Erstellt am 27.01.2012 um 08:19
    • #368878
    Hello,


    The email is sent from us as soon as PayPal confirms the transaction's status. If we get it, the email is automatically sent.

    In your case, it seems the PayPal email is missing, so nothing to do with us, and no need to contact our support, you should then better contact PayPal's support.


    Sebastien
  • hoatzinstamps
    hoatzinstamps 100% (131078x)
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    Hello,


    The email is sent from us as soon as PayPal confirms the transaction's status. If we get it, the email is automatically sent.

    In your case, it seems the PayPal email is missing, so nothing to do with us, and no need to contact our support, you should then better contact PayPal's support.


    Sebastien
    • Erstellt am 28.01.2012 um 10:57
    • #368998
    I really don't understand your comment.

    The PAYPAL email comes from PAYPAL, not from Delcampe.

    Delcampe also sends an advice, assuming the payment is made via the e-wallet.

    The two advices are usually simultaneous.

    This is no longer happening (the feature stopped working on Wednesday this week) ... as I now only receive the Delcampe advice. For many buyers the address recorded on Delcampe is incomplete and I have been in the habit of comparing address information between the Delcampe packing list and the PAYPAL payment advice. The latter is usually more complete (and in some instances better presented).

    The PAYPAL email I used to receive would surely have been triggered by the e-wallet payment initiated by my buyer as a result of the Delcampe - PAYPAL interface.

    If you are saying that Delcampe does not trigger the PAYPAL payment confirmation then I will have to accept the situation. Trying to even get a response out of PAYPAL is pretty much hopeless so I will not be wasting my time.

    I can of course check the address information by looking up the PAYPAL transaction in PAYPAL but this is less convenient.

    For me, it is all smoke and mirrors, because I don't understand how the Delcampe - PAYPAL interface works and why I feature that was working one moment suddenly fails.

    Alan Catherall
    [Hoatzinstamps]
  • @webmaster
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    Belgien

    I really don't understand your comment.

    The PAYPAL email comes from PAYPAL, not from Delcampe.

    Delcampe also sends an advice, assuming the payment is made via the e-wallet.

    The two advices are usually simultaneous.

    This is no longer happening (the feature stopped working on Wednesday this week) ... as I now only receive the Delcampe advice. For many buyers the address recorded on Delcampe is incomplete and I have been in the habit of comparing address information between the Delcampe packing list and the PAYPAL payment advice. The latter is usually more complete (and in some instances better presented).

    The PAYPAL email I used to receive would surely have been triggered by the e-wallet payment initiated by my buyer as a result of the Delcampe - PAYPAL interface.

    If you are saying that Delcampe does not trigger the PAYPAL payment confirmation then I will have to accept the situation. Trying to even get a response out of PAYPAL is pretty much hopeless so I will not be wasting my time.

    I can of course check the address information by looking up the PAYPAL transaction in PAYPAL but this is less convenient.

    For me, it is all smoke and mirrors, because I don't understand how the Delcampe - PAYPAL interface works and why I feature that was working one moment suddenly fails.

    Alan Catherall
    [Hoatzinstamps]
    • Erstellt am 28.01.2012 um 11:19
    • #369008
    Dear Alan,


    Indeed, here is the process:

    - We show the buyer the total amount, with details
    - We redirect the buyer on PayPal (so out of our site)
    - The buyer pays
    - PayPal emails you
    - PayPal confirms us the transaction status
    - We send you an email.

    Sometimes, the notifications can be done in less than one second.

    But, indeed, if you do not receive the PayPal email, I can only say that we can do nothing about that.


    Sebastien
  • mainlypostcards
    Account geschlossen
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    3540 Beiträge

    Vereinigtes Königreich

    When receiving PAYPAL payments I have been used to receiving both an advice from Delcampe and a payment notification from PAYPAL.

    Over the last few days I have only been receiving the Delcampe advice. This is a nuisance because I often find the address on the PAYPAL notification is more complete (and sometimes different!) so I like to do a cross-check.

    Is anyone else experiencing this problem?

    Alan Catherall
    [Hoatzinstamps]
    • Erstellt am 27.01.2012 um 05:03
    • #368857
    Alan,

    I haven't experienced any problems. Both notifications are still coming through.

    Marianne
  • hoatzinstamps
    hoatzinstamps 100% (131078x)
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    1126 Beiträge

    Vereinigtes Königreich

    Dear Alan,


    Indeed, here is the process:

    - We show the buyer the total amount, with details
    - We redirect the buyer on PayPal (so out of our site)
    - The buyer pays
    - PayPal emails you
    - PayPal confirms us the transaction status
    - We send you an email.

    Sometimes, the notifications can be done in less than one second.

    But, indeed, if you do not receive the PayPal email, I can only say that we can do nothing about that.


    Sebastien
    • Erstellt am 28.01.2012 um 11:38
    • #369019
    Thank you for your full answer ... I can now comprehend what is happening. It will be in my court to take the matter up with PAYPAL.

    Alan Catherall
    [Hoatzinstamps]
  • moonstone
    moonstone 100% (55492x)
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    1031 Beiträge

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    Thank you for your full answer ... I can now comprehend what is happening. It will be in my court to take the matter up with PAYPAL.

    Alan Catherall
    [Hoatzinstamps]
    • Erstellt am 28.01.2012 um 12:14
    • #369026
    I suspect the problem may be with Paypal - up until recently the e-mail from Paypal arrived either at the same time or generally shortly before the Delcampe one, but I have noticed in the last few weeks that the Delcampe e-mail arrives first (on occasion the Paypal e-mail has been up to 12 hours behind!).
    Like yourself I also check the Paypal address against the Delcampe address and was used to doing so by using the Paypal notification, but now I'm stuck with having to use the Delcampe e-mail to find out how the buyer paid, paypal or Moneybookers) and the going into that.

    Good luck with Paypal if you're trying to get a response from them!!
  • hoatzinstamps
    hoatzinstamps 100% (131078x)
    PRO advanced

    1126 Beiträge

    Vereinigtes Königreich

    I suspect the problem may be with Paypal - up until recently the e-mail from Paypal arrived either at the same time or generally shortly before the Delcampe one, but I have noticed in the last few weeks that the Delcampe e-mail arrives first (on occasion the Paypal e-mail has been up to 12 hours behind!).
    Like yourself I also check the Paypal address against the Delcampe address and was used to doing so by using the Paypal notification, but now I'm stuck with having to use the Delcampe e-mail to find out how the buyer paid, paypal or Moneybookers) and the going into that.

    Good luck with Paypal if you're trying to get a response from them!!
    • Erstellt am 28.01.2012 um 12:20
    • #369028
    Oh joy of joys ... yes, I have tried to contact PAYPAL.

    I have a 5 page (standard responses) style email which completely ignores the question! Familiar situation to eBay ... absolutely hopeless.

    My situation is slightly different to Moonstone's in that I haven't received any Delcampe related payment advices from PAYPAL since Wednesday.

    And now the decision is down to how much time I wish to waste dealing with PAYPAL banging my head against a brick wall or can I manage the inconvenience of having to check transaction payments in PAYPAL on line.

    It is at that point that you can place a value on the Delcampe support and responses ... that sometimes appear slow but in fact they are zillion times better than most other sites.

    Alan Catherall
    [Hoatzinstamps]
  • hoatzinstamps
    hoatzinstamps 100% (131078x)
    PRO advanced

    1126 Beiträge

    Vereinigtes Königreich

    Oh joy of joys ... yes, I have tried to contact PAYPAL.

    I have a 5 page (standard responses) style email which completely ignores the question! Familiar situation to eBay ... absolutely hopeless.

    My situation is slightly different to Moonstone's in that I haven't received any Delcampe related payment advices from PAYPAL since Wednesday.

    And now the decision is down to how much time I wish to waste dealing with PAYPAL banging my head against a brick wall or can I manage the inconvenience of having to check transaction payments in PAYPAL on line.

    It is at that point that you can place a value on the Delcampe support and responses ... that sometimes appear slow but in fact they are zillion times better than most other sites.

    Alan Catherall
    [Hoatzinstamps]
    • Erstellt am 28.01.2012 um 13:42
    • #369040
    An update ... as reported previously I did contact PAYPAL ... and as expected I received their automated response 5 page email with loads of possible issues but nothing remotely close to the problem that I had reported. This was followed 24 hours later with a 'Survey' request to comment on how well they had dealt with my problem report. This sequence of responses is what we have come to expect from PAYPAL and eBay - I'm sure others will be familiar with them.

    I had put aside a little time today to escalate the matter.

    However, surprise surprise the fault may have been corrected because the PAYPAL confirmations are starting to come through again. I am obviously pleased but I really would have liked to know what was causing the problem.

    Thanks Seb for taking the time to provide a full explanation of the process from the Delcampe side. That was helpful.

    Alan Catherall
    [Hoatzinstamps]
  • mainlypostcards
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    3540 Beiträge

    Vereinigtes Königreich

    An update ... as reported previously I did contact PAYPAL ... and as expected I received their automated response 5 page email with loads of possible issues but nothing remotely close to the problem that I had reported. This was followed 24 hours later with a 'Survey' request to comment on how well they had dealt with my problem report. This sequence of responses is what we have come to expect from PAYPAL and eBay - I'm sure others will be familiar with them.

    I had put aside a little time today to escalate the matter.

    However, surprise surprise the fault may have been corrected because the PAYPAL confirmations are starting to come through again. I am obviously pleased but I really would have liked to know what was causing the problem.

    Thanks Seb for taking the time to provide a full explanation of the process from the Delcampe side. That was helpful.

    Alan Catherall
    [Hoatzinstamps]
    • Erstellt am 31.01.2012 um 04:58
    • #369518
    Alan,

    Although I have not had problems with not receiving the Paypal notifications, I did notice something else.

    Up to recently, Paypal notification would come from "customer@their email address". All the notifications I've had through since Wed/Thu of last week have come from "service@paypal".

    Maybe Paypal have made some sort of a change to their email notifications and it's taken a few days for the system to "settle down".

    Marianne
  • hoatzinstamps
    hoatzinstamps 100% (131078x)
    PRO advanced

    1126 Beiträge

    Vereinigtes Königreich

    Alan,

    Although I have not had problems with not receiving the Paypal notifications, I did notice something else.

    Up to recently, Paypal notification would come from "customer@their email address". All the notifications I've had through since Wed/Thu of last week have come from "service@paypal".

    Maybe Paypal have made some sort of a change to their email notifications and it's taken a few days for the system to "settle down".

    Marianne
    • Erstellt am 31.01.2012 um 06:07
    • #369529
    My experience was slightly different.

    All non-Delcampe originated payments came through as normal customer@their email address.

    delcampe originated payment notifications were non-existent.

    I received no service@paypal notification.

    Something to keep an eye on. There clearly has been some sort of change ... and maybe it affects us all differently!

    Alan Catherall
    [Hoatzinstamps]
  • moonstone
    moonstone 100% (55492x)
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    1031 Beiträge

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    Alan,

    Although I have not had problems with not receiving the Paypal notifications, I did notice something else.

    Up to recently, Paypal notification would come from "customer@their email address". All the notifications I've had through since Wed/Thu of last week have come from "service@paypal".

    Maybe Paypal have made some sort of a change to their email notifications and it's taken a few days for the system to "settle down".

    Marianne
    • Erstellt am 31.01.2012 um 06:07
    • #369529
    Hadn't noticed that until you mentioned it but mine are coming through as service@paypal also!
  • emmbersplace
    emmbersplace 63% (13050x)
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    908 Beiträge

    Philippinen

    Alan,

    Although I have not had problems with not receiving the Paypal notifications, I did notice something else.

    Up to recently, Paypal notification would come from "customer@their email address". All the notifications I've had through since Wed/Thu of last week have come from "service@paypal".

    Maybe Paypal have made some sort of a change to their email notifications and it's taken a few days for the system to "settle down".

    Marianne
    • Erstellt am 31.01.2012 um 06:07
    • #369529
    Yes.....there was a change in paypal policy on Jan 24. I received "advance" notification of the change today (Feb 1). Are paypal in some kind of time-warp?
  • hoatzinstamps
    hoatzinstamps 100% (131078x)
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    Yes.....there was a change in paypal policy on Jan 24. I received "advance" notification of the change today (Feb 1). Are paypal in some kind of time-warp?
    • Erstellt am 31.01.2012 um 20:49
    • #369674
    What was the relevance of the PAYPAL change?

    I haven't received any notification.

    After a frustrating period of about a week everything appears to have returned to what it was doing before ... and I am again receiving both the Delcampe advice and PAYPAL notification simultaneously.

    Alan Catherall
    [Hoatzinstamps]
  • emmbersplace
    emmbersplace 63% (13050x)
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    908 Beiträge

    Philippinen

    What was the relevance of the PAYPAL change?

    I haven't received any notification.

    After a frustrating period of about a week everything appears to have returned to what it was doing before ... and I am again receiving both the Delcampe advice and PAYPAL notification simultaneously.

    Alan Catherall
    [Hoatzinstamps]
    • Erstellt am 01.02.2012 um 17:12
    • #369828
    It was a privacy directive from the EEC....names or email addresses cannot be used in the advices from paypal. The failure of D emails was not connected and probably a glitch.

    I am happy to see that that the EEC is concentrating on such serious issues rather than deciding to sort out the economic mess in Europe......fiddling whilst Rome burns? Perhaps new massively expensive directives on the continued use of lbs & ounces or feet & inches or driving on the left will be next on the agenda .

    Glad to see nothing has changed since I left the UK!!! :crying:

    Mike
  • xtf70
    xtf70 100% (9338x)
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    1490 Beiträge

    Vereinigtes Königreich

    It was a privacy directive from the EEC....names or email addresses cannot be used in the advices from paypal. The failure of D emails was not connected and probably a glitch.

    I am happy to see that that the EEC is concentrating on such serious issues rather than deciding to sort out the economic mess in Europe......fiddling whilst Rome burns? Perhaps new massively expensive directives on the continued use of lbs & ounces or feet & inches or driving on the left will be next on the agenda .

    Glad to see nothing has changed since I left the UK!!! :crying:

    Mike
    • Erstellt am 01.02.2012 um 21:47
    • #369838
    They interfere with our pounds and ounces at their peril!

    Scrap the funny money and bring back the groat
  • moonstone
    moonstone 100% (55492x)
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    1031 Beiträge

    Vereinigtes Königreich

    Alan,

    Although I have not had problems with not receiving the Paypal notifications, I did notice something else.

    Up to recently, Paypal notification would come from "customer@their email address". All the notifications I've had through since Wed/Thu of last week have come from "service@paypal".

    Maybe Paypal have made some sort of a change to their email notifications and it's taken a few days for the system to "settle down".

    Marianne
    • Erstellt am 31.01.2012 um 06:07
    • #369529
    Interestingly, having had a few days with service@paypal type notifications, Paypal now seem to have gone back (for me anyhow) to the previous system of notifications with the buyer's e-mail on.
  • hoatzinstamps
    hoatzinstamps 100% (131078x)
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    1126 Beiträge

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    Interestingly, having had a few days with service@paypal type notifications, Paypal now seem to have gone back (for me anyhow) to the previous system of notifications with the buyer's e-mail on.
    • Erstellt am 04.02.2012 um 08:21
    • #370257
    Correct .... I think there must have been some problems with the 'new' style notifications as I didn't receive any of these at all. Perhaps they are fixing a problem.

    Alan Catherall
    [Hoatzinstamps]
  • mainlypostcards
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    3540 Beiträge

    Vereinigtes Königreich

    Interestingly, having had a few days with service@paypal type notifications, Paypal now seem to have gone back (for me anyhow) to the previous system of notifications with the buyer's e-mail on.
    • Erstellt am 04.02.2012 um 08:21
    • #370257
    Yes, it's the same for me.
  • @webmaster
    Administrator
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    Belgien

    An update ... as reported previously I did contact PAYPAL ... and as expected I received their automated response 5 page email with loads of possible issues but nothing remotely close to the problem that I had reported. This was followed 24 hours later with a 'Survey' request to comment on how well they had dealt with my problem report. This sequence of responses is what we have come to expect from PAYPAL and eBay - I'm sure others will be familiar with them.

    I had put aside a little time today to escalate the matter.

    However, surprise surprise the fault may have been corrected because the PAYPAL confirmations are starting to come through again. I am obviously pleased but I really would have liked to know what was causing the problem.

    Thanks Seb for taking the time to provide a full explanation of the process from the Delcampe side. That was helpful.

    Alan Catherall
    [Hoatzinstamps]
    • Erstellt am 31.01.2012 um 04:58
    • #369518
    "Thanks Seb for taking the time to provide a full explanation of the process from the Delcampe side. That was helpful. "

    I am always happy to help :wink2:
  • hoatzinstamps
    hoatzinstamps 100% (131078x)
    PRO advanced

    1126 Beiträge

    Vereinigtes Königreich

    "Thanks Seb for taking the time to provide a full explanation of the process from the Delcampe side. That was helpful. "

    I am always happy to help :wink2:
    • Erstellt am 10.02.2012 um 13:43
    • #371369
    I know the interface with PAYPAL has been improved recently in that all the items purchased / paid for now appear on the PAYPAL notification. However, one of my customers ran into a problem yesterday when trying to settle via e-wallet as he was not being allowed to pay for all his purchases. Since he had purchased a staggering 191 items I did wonder whether there was a limitation within the 'new' interface?

    He has since sent a manual PAYPAL payment so there is no issue in terms of holding up the order but I'm not relishing having to update the records item by item :crying:

    Anyhow I would be interested in your comments and/or the experiences of any other sellers.

    Alan Catherall
    [Hoatzinstamps]
  • @dimitri
    Administrator
    @dimitri

    829 Beiträge

    Belgien

    I know the interface with PAYPAL has been improved recently in that all the items purchased / paid for now appear on the PAYPAL notification. However, one of my customers ran into a problem yesterday when trying to settle via e-wallet as he was not being allowed to pay for all his purchases. Since he had purchased a staggering 191 items I did wonder whether there was a limitation within the 'new' interface?

    He has since sent a manual PAYPAL payment so there is no issue in terms of holding up the order but I'm not relishing having to update the records item by item :crying:

    Anyhow I would be interested in your comments and/or the experiences of any other sellers.

    Alan Catherall
    [Hoatzinstamps]
    • Erstellt am 24.02.2012 um 03:34
    • #373654
    Dear Alan,


    I have been in contact with the buyer of your items and when I verified her E-wallet, I did see all of the 191 items in the list, so everything seems to be in order now. However, I do not know if this is due to a fix or because the system needed some time to update.

    Should you still encounter difficulties like this one in the future, do not hesitate to contact us at info@delcampe.com .


    Best regards,

    Dimitri from the Delcampe Team